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Firefox keeps chrashing (Ubuntu 18.04)

  • 8 svar
  • 1 har dette problem
  • 116 visninger
  • Seneste svar af cor-el

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I have a problem with firefox, i'm using a MacBookPro2012 with Ubuntu 18.04. It wont start at all, not even in save mode (without extensions). I tried to deinstall it several times, but after the reinstallation it keeps crashing.

That's was the crash report says. I don't know what to do, can anybody help out?

AdapterDeviceID: 0x0166 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: AdapterVendorID: 0x8086 AvailablePageFile: 0 AvailablePhysicalMemory: 7821504512 AvailableSwapMemory: 1027600384 AvailableVirtualMemory: 11206725632 BuildID: 20210222142601 CrashTime: 1614936641 DesktopEnvironment: gnome FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1614674339 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 51498 StartupCrash: 1 StartupTime: 1614936641 TelemetrySessionId: 645bdb53-8049-4919-ab53-00995b6d316a ThreadIdNameMapping: 22039:"IPC I/O Parent",22040:"Timer",22041:"Netlink Monitor",22042:"Socket Thread",22043:"Permission",22046:"JS Watchdog",22047:"JS Helper",22049:"JS Helper",22050:"JS Helper",22048:"JS Helper",22051:"BGReadURLs",22054:"Cache2 I/O",22055:"Cookie",22056:"StreamTrans #1",22057:"Worker Launcher",22062:"GLXVsyncThread",22067:"Renderer",22069:"WRWorker#1",22071:"WRWorker#3",22074:"WRWorkerLP#2",22072:"WRWorkerLP#0",22073:"WRWorkerLP#1",22068:"WRWorker#0",22076:"Compositor",22075:"WRWorkerLP#3",22070:"WRWorker#2", Throttleable: 1 TotalPageFile: 17749499904 TotalPhysicalMemory: 16721899520 UptimeTS: .76795416 Vendor: Mozilla Version: 86.0

This report also contains technical information about the state of the application when it crashed.

Alle svar (8)

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Is this with the Mac system, or the Ubuntu, or both?

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !


For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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I'm only using Ubuntu (18.04.05) on my mac, if this was the question

Would you recommend to downgrade my firefox version with synaptic?

Ændret af boemboem den

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Let's find out what the problem is first. What about the crash report listings?

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Sorry, what do you mean with "crash report listings"? I've posted one report above, here is another one which I got from /mozilla/firefox/Crash Reports/pending

{"AdapterDeviceID":"0x0166","AdapterDriverVendor":"mesa/i965","AdapterDriverVersion":"","AdapterVendorID":"0x8086","AvailablePageFile":"0","AvailablePhysicalMemory":"7841894400","AvailableSwapMemory":"1027600384","AvailableVirtualMemory":"13058576384","BuildID":"20210222142601","CrashTime":"1614969014","DesktopEnvironment":"gnome","FramePoisonBase":"9223372036600930304","FramePoisonSize":"4096","InstallTime":"1614674339","IsWayland":"0","IsWaylandDRM":"0","MozCrashReason":"OOB","Notes":"Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+ ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"807","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=86.0&buildid=20210222142601","StackTraces":{"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV /SEGV_MAPERR"},"modules":[{"base_addr":"0x7fdc7b273000","code_id":"1e756486b2b98ce1a7aaf89f21df80a87ae917ae","debug_file":"libxul.so","debug_id":"8664751EB9B2E18CA7AAF89F21DF80A80","end_addr":"0x7fdc837f2000","filename":"libxul.so","version":""}],"status":"OK","threads":[{"frames":[{"ip":"0x7fdc80d22a0b","module_index":0,"trust":"context"},{"ip":"0x7fdc8011ea7e","module_index":0,"trust":"scan"}]}]},"StartupCrash":"1","StartupTime":"1614969013","TelemetrySessionId":"b157f898-3bf9-4161-be8a-ad77ae582441","ThreadIdNameMapping":"17072:\"IPC I/O Parent\",17073:\"Timer\",17074:\"Netlink Monitor\",17075:\"Socket Thread\",17076:\"Permission\",17079:\"JS Watchdog\",17080:\"JS Helper\",17082:\"JS Helper\",17081:\"JS Helper\",17083:\"JS Helper\",17084:\"BGReadURLs\",17085:\"Cache2 I/O\",17086:\"Cookie\",17087:\"StreamTrans #1\",17088:\"Worker Launcher\",17093:\"GLXVsyncThread\",17098:\"Renderer\",17099:\"WRWorker#0\",17100:\"WRWorker#1\",17101:\"WRWorker#2\",17102:\"WRWorker#3\",17103:\"WRWorkerLP#0\",17104:\"WRWorkerLP#1\",17107:\"Compositor\",17105:\"WRWorkerLP#2\",17106:\"WRWorkerLP#3\",","TotalPageFile":"17749499904","TotalPhysicalMemory":"16721899520","UptimeTS":".61921529","Vendor":"Mozilla","Version":"86.0"}

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I found another user (also Ubuntu 18.04, with the same problem, and the same crash report). So it could be a broader issue. And whats interesting is, this person is also using a MacbookPro2012. Maybee with this combination something went wrong. But at this point I have no clue what to do and how to fix.



I updated Ubuntu to 20.04.2, the problem with firefox still persists

Ændret af boemboem den

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If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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This should be the Crash ID of the most recent submitted crash report.

Crash ID: bp-8db9bb86-1d3b-45e0-b4ab-b03640210306

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This is a problem with the color profile of your display monitor that is either too large (OOB) or incompatible with Firefox.

There is a bug report about this issue, fixed for 88 and approved for 87.0b3 (current beta should have it).

  • Bug 1694670 - Linux startup crash in [@ qcms_data_create_rgb_with_gamma]

(please do not comment in bug reports

Ændret af cor-el den