Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Unable to install Moxilla VPN, getting error "Mozilla VPN has stopped working" when trying to install

jasoncolver
jasoncolver
more options

Hello,

I just signed up for Mozilla VPN and tried installing it. When I click the MozillaVPN.msi file it opens a page to sign in to mozilla and a window pops up saying "Mozilla VPN has stopped working" and "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The only option is to click close program button. At the sign in page clicking Sign in and a Mozilla page comes up that says "please return to the mozilla VPN app to complete setup. There's a green checkmark over the VPN icon and says "sign in successful" under it. Only option is to X out the tab. WTF???

Using Windows 8.1 and Mozilla 84.0.1 I have tried restarting mozilla and the computer to no avail.

Hello, I just signed up for Mozilla VPN and tried installing it. When I click the MozillaVPN.msi file it opens a page to sign in to mozilla and a window pops up saying "Mozilla VPN has stopped working" and "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The only option is to click close program button. At the sign in page clicking Sign in and a Mozilla page comes up that says "please return to the mozilla VPN app to complete setup. There's a green checkmark over the VPN icon and says "sign in successful" under it. Only option is to X out the tab. WTF??? Using Windows 8.1 and Mozilla 84.0.1 I have tried restarting mozilla and the computer to no avail.

Alle svar (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
more options

Hello,

The VPN does not currently work properly on Windows 7 and 8 devices. Our team is considering developing a Windows 7 and 8 client, but is currently prioritizing improving our current versions at this time (Windows 10, iOS and Android).

If you would like to cancel your subscription, follow up with me through the direct message I just sent you so I can further assist you.

Hope this helps,