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Did not connect: potential security risk

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Here's the thing...........got a new Dell laptop with Win 10 installed. Dowloaded and installed Firefox and was able to browse and download from any site I requested. The problems arise when I created an account for my wife.Once I opened Firefox from her account and tried to open a site I receive the error: "Did not connect: potential security risk". Grateful for any help.

Alle svar (6)

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Hi, can you find an "Advanced" button on that page? If you click that, Firefox should list additional technical information. In particular, there should be an error code in ALL_CAPS that may lead to a solution here: How to troubleshoot security error codes on secure websites.

Can you track it down? If not, what error code are you getting?

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You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

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Thank you both for taking the time to reply. Unfortunately, neither of the two replies have moved me any closer to a resolution.

What is mystifying is Firefox works perfectly on my account, when we move to my wife's account is when the problems start. I have made sure settings are identical on both accounts. This is weird! Thanks

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Sometimes this can happen if you connect via a secure HTTPS connection, but the server doesn't have a certificate installed and only works via HTTP. So you can try to access this website via http://

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Also, what is the text of the error page and do you get a specific error code?

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Thanks all for your replies. I have limited time to spend getting this laptop up and running, so have decided to can Firefox and use Chrome. I'll revisit Firefox later when time allows as I would prefer to use Firefox

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