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Firefox ESR crashes after update

  • 14 svar
  • 1 har dette problem
  • 84 visninger
  • Seneste svar af cor-el

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Hello Guys,

After updating Firefox ESR 60.3.0 to a newer version (doesn't matter which version). It crashes directly after starting Firefox. We are using a Windows 2012R2 RDS (terminal) server

When we remove the newer version of Firefox ESR and reinstall Firefox ESR 60.3.0, it works again!

Details of the crash:

Probleemhandtekening:

 Gebeurtenisnaam van probleem: APPCRASH
 Naam van de toepassing: firefox.exe
 Versie van toepassing: 78.2.0.7534
 Tijdstempel van toepassing: 5f3ab4d7
 Naam van foutmodule: StackHash_76e0

I'd love to hear from you for a solution.

Alle svar (14)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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I cannot start Mozilla Firefox... It crashes before starting. So it's not possible to type about:crashes<enter>.

I tried every fix on Mozilla's, but nothing is working. Starting in safe mode is also not working.

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the symptoms sound similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comdo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive? if yes, delete it please...

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philipp said

the symptoms sound similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comdo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive? if yes, delete it please...

We didn't use any condo security products in the past. There's also no file called "IseGuard64.dll" or "IseGuard32.dll" located under "C:\Windows\system32\" or the system drive.

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If you can't get Firefox to open, you will have to do this the hard way.

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

Ændret af cor-el den

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FredMcD said

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/t5/Firefox-crashes/Mozilla-Crash-Reporter/ta-p/1715 Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar; Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

Hello Fred,

Your URL is not working.

The following file names are located under: %APPDATA%\Mozilla\Firefox\Crash Reports :

- InstallTime20190901094603 - InstallTime20190514153425 - InstallTime20190507003026 - InstallTime20190124141046 - InstallTime20181203164059 - InstallTime20181017185317 - InstallTime20180903060751

The most recent file is already almost 1 year old. There's no folder that's called: "submitted"

Ændret af jflorie den

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Any ideas are welcome

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I called for more help.

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FredMcD said

I called for more help.

You got any more information about this case?

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I called for help. That's all I can do.

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FredMcD said

I called for help. That's all I can do.

I know, they didn't response yet?

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Sorry.

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FredMcD said

Sorry.

are you still working on this?

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InstallTime items in the Crash Reports folder are created when you install a new Firefox version. It looks weird if you only have such InstallTime files for 2019 and not for 2020 as each time you update Firefox a new InstallTime should have been created. For me most recent is InstallTime20201014125134 Maybe check the read/write permissions and owner of this folder and its files and possibly the profiles as well. Note that seeing a green block for read-only doesn't mean that the folder is read-only because Windows doesn't check all the files, only a tick in this folder read-only box would matter.

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