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Problem with Google pictures (google photos as i'm french)

  • 8 svar
  • 1 har dette problem
  • 38 visninger
  • Seneste svar af FredMcD

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Hi, Since 1 week i can't use all the fonctionalities of Google photos. I can't download albums, i can't share, i don't have infos about pics of album, etc... All the icons at top right are inoperatives. I've tried another browser (Google chrome) and all is fine. I use Windows 8.1 and Firefox 73.0.1 64 bits Regards

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Hi, This morning i try Firefox and surprisingly all is fine !!! Don't know why but all the functions of Google Photos work again ...

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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Thanks for the reply. I've the same problem in safe mode I test other browsers: - same problem with Internet Explorer (11) - no problem with Chrome or Opera.

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Please provide a public link (no password) that we can check out. No Personal Information Please !

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Hi, Here is a screen video of what happens when i try to use Google photos http://amerisud.fr/images/googlephotos.mp4 At the beginning I select the pics of one day then i try to download them in the three dots menu. (6 - 10 s ), no result. Then i try to make an album (13s), the scrolling menu opens but no result on each line ! Then i try other icons (21 to 29 s). After i try to open an existing album (29 to 36). No result (36 to 46s) . I hit F5 at 46s to reload so the album appears , but pics are blurry and i can't open one if i click on one pic. From 53 to 57 s i click on the top icons, no result. Then i scroll to the botttom of album to see that ther's are a lot of missing pics and all are blurry.

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Seems that it's a problem with older version of Firefox. I have the 73.0.1 version (because i use the multirows bar, no suitable for 74 and later) and when i test on another computer with the latest version of Firefox, it works ! On my smartphone whith Firefox (latest version) it doesn't work !

Ændret af phil-53 den

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I called for more help.

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Hi, This morning i try Firefox and surprisingly all is fine !!! Don't know why but all the functions of Google Photos work again ...

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Well done. It could have been a corrupt file that was overwritten.

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