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FF on Catalina crashing repeatedly

  • 6 svar
  • 1 har dette problem
  • 20 visninger
  • Seneste svar af cor-el

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FF v79 crashes multiple times per day, always when I click on a button, link, or anything. rolling back to v77 did not help. FF Nightly does it too. can't find a fix!

MacOS Catalina.

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What were you doing at the time? surfing, watching a clip, reading something . . . .


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Hi Fred, thanks for the quick reply and the suggestion. I have now submitted all of the crash reports that I had not previously sent in. Now when I check on the website about the crash reports, I see that my problem is number one on the list of crashes for version 77.0 on macOS.

Every time my browser crashes with a fatal error, it is because I clicked on something. It does not seem to matter what it was, other than it has crashed on a click on an OK button or a Submit button, it has crashed on hyperlinks that should open a new page. It may be slightly less likely to occur if I try to Open the link in a new tab, but I cannot confirm it. And anyway, that probably wouldn't work when clicking on a button.


I had previously updated to version 79.0 but then downgraded to version 77.0 since the problem seemed even worse on version 79.0. I am also running Firefox Nightly to see if there are any improvements in the works, but it shows the same behaviour and I have also submitted bug reports from that version. I can try to locate a download for version 76.0 and test its behaviour. The problem seems to have gotten more severe in recent versions.

I have looked through all of the crash reports, but with my level of expertise I am unable to identify exactly what is happening, or what actions I can take to prevent reoccurrences. At the very least, I hope the reports are useful for others.

Ændret af Midtoad den

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FredMcD said

The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

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Right, I can see I attached a screen print that was not helpful. Here are the report ID numbers for 10 recent reports. I'm also attaching a screenshot listing a whole bunch more. I hope this is helpful. Thanks.

bp-94d620f6-9ce1-44fe-9ae9-8b22f0200817 bp-7f12540d-2e67-4105-bf8e-dd42d0200817 bp-ae9b5523-94bc-4276-9103-a9b520200814 bp-1df82ece-61c7-47d6-be4a-123f20200813 bp-03999541-d21e-4b33-aabf-095cc0200810 bp-18b16bef-b97e-40e8-a800-c14c10200806 bp-d38261bb-e8a3-445f-bb36-aa48b0200805 bp-0f7be88b-eb33-475a-9898-5dbec0200730 bp-f63db388-d4a0-4573-927f-eef9d0200725 bp-f218ec81-3aeb-4933-824c-3a9140200721

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I rolled back to firefox 76.0 and it seems a little bit more stable. It has only crashed once in several hours of use. The latest crash reports are here:

bp-39147e87-9fef-4fce-ab0d-c71990200819 2020-08-19, 4:21 p.m. bp-9950dde3-a4a1-4573-a5bb-020880200818 2020-08-18, 10:14 a.m.

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You can try to disable accessibility services in Firefox.

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