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Tabs constantly crashing.

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Hello, I should start by saying that I'm a technophobe so I admit I'm not very good at explaining my problem or understanding how to deal with it. A couple of weeks ago my tabs began crashing regularly. After researching online, I've refreshed Firefox, done a clean re-install, emptied the cache, disabled add-ons, tried safe mode and turned off hardware acceleration. None have made any difference. I'm up-to-date with Firefox and am using Windows 10. When I switch to Microsoft Edge I don't get any problems at all. I take this to mean that it's not a problem with my PC which has all the latest updates installed. I there anything else I can try? I'm not keen on Edge and would prefer to stick with Firefox. Incidentally, this tab has crashed twice whilst I was typing this message. Thank you.

Hello, I should start by saying that I'm a technophobe so I admit I'm not very good at explaining my problem or understanding how to deal with it. A couple of weeks ago my tabs began crashing regularly. After researching online, I've refreshed Firefox, done a clean re-install, emptied the cache, disabled add-ons, tried safe mode and turned off hardware acceleration. None have made any difference. I'm up-to-date with Firefox and am using Windows 10. When I switch to Microsoft Edge I don't get any problems at all. I take this to mean that it's not a problem with my PC which has all the latest updates installed. I there anything else I can try? I'm not keen on Edge and would prefer to stick with Firefox. Incidentally, this tab has crashed twice whilst I was typing this message. Thank you.

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OK, done. I'll try it over the next day or so and let you know if it works. Many thanls for your help and patience. Rodney.

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Alle svar (12)

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Hi Rodney,

  1. Please enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Thanks for the quick reply. Hope this is what you wanted.

bp-e4c270b8-128f-42ed-af23-00a790200718 18/07/2020, 10:19 View bp-eb36cc25-f19a-45fc-9ffc-7da530200716 16/07/2020, 09:37 View bp-daef1ea2-f715-41f3-bbec-5752c0200716 16/07/2020, 09:37 View bp-54e38dde-0161-4897-9db7-530d10200716 16/07/2020, 09:37 View bp-3bd0c4ac-fc63-49e2-970e-ecbe10200716 16/07/2020, 09:37

Rodney.

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I'm not sure if my reply got through so I'm sending it again. There was nothing to say message sent, just a note bout it having to be approved by a moderator. "Thanks for the quick reply. I hope this is what you want.

bp-e4c270b8-128f-42ed-af23-00a790200718 18/07/2020, 10:19 View bp-eb36cc25-f19a-45fc-9ffc-7da530200716 16/07/2020, 09:37 View bp-daef1ea2-f715-41f3-bbec-5752c0200716 16/07/2020, 09:37 View bp-54e38dde-0161-4897-9db7-530d10200716 16/07/2020, 09:37 View bp-3bd0c4ac-fc63-49e2-970e-ecbe10200716 16/07/2020, 09:37

Rodney."

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If those crashes are only tabs that crash (i.e. Firefox doesn't crash) then there are probably no crash reports send and that makes it harder to troubleshoot.

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OK, thanks anyway.

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Is this with all websites/pages, some, a few?

What were you doing at the time? surfing, watching a clip, reading something . . . .

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Hello, Thanks for the reply. I was surfing. It happens with most websites but the majority occur with uk.finance.yahoo.com It's particularly noticeable when I'm scrolling down the page. I don't know if this indicates anything. As I mentioned, this page works perfectly with Microsoft Edge. Incidentally, I've also tried turning off my anti-virus software (Bitdefender) but this doesn't make any difference either.

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Are you using JAWS or any other accessibility client? If not, go to Options -> Privacy & Security -> select Prevent accessibility services from accessing your browser.

Ændret af TyDraniu den

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Hello, I've looked and the"Prevent accessibilty" etc. and the box is currently unchecked. If I've understood you correctly, this is how you want it to appear. If you mean I should check the box and allow accessibilty, please let me know. Thank you. Rodney.

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No, the opposite. Select it.

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OK, done. I'll try it over the next day or so and let you know if it works. Many thanls for your help and patience. Rodney.

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Hello again, Everything working normally now. Thank you very much, you're a star! Regards, rodney.