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Facebook page shop not opening with firefox?

  • 4 svar
  • 2 har dette problem
  • 65 visninger
  • Seneste svar af stacy7

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My sister have a facebook page with shop that I help her manage, but for some reason lately we can't access the "shop" tab of the page with firefox.

We are getting The page isn’t redirecting properly error. I cleaned cookies and cache, even tried a new private window, nothing. I tried opening in edge and everything worked like no problem.

The page is the following. https://www.facebook.com/hadrastico/shop

We experienced problems both in my workstation and my sister's laptop that also use firefox (latest version, windows 10 up to date).

Any idea? Should I fill a bug or something?

Alle svar (4)

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I can confirm this, with or without tracking protection or 3rd party cookies. In Chromium/Edge the page work with or without 3rd party cookies – so I believe this is not caused by the browser, but the server side. I'd ask Facebook Support about the issue.

Ændret af Meskó Balázs den


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I am experiencing the similar issue.

Couple of days ago, Facebook Page Shop was working fine with Mozilla Firefox browser. However for some reason, I deactivated the shop and again reactivated it. Post reactivation, the FB Shop stop opening in Firefox. The error I am getting is below with a Try Again button.

The page isn’t redirecting properly An error occurred during a connection to www.facebook.com. This problem can sometimes be caused by disabling or refusing to accept cookies.

I tried several times with restarting the pc and also clearing history, cache, cookies as well as uninstalling Firefox and then reinstalling it but failed.

Interestingly, I am not having any issue using FB Shop with other browsers.

Any help would be appreciated!


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Same problem, I tried all the info that I could find no the net and nope doesnt work but it works fine on MS Edge so its not a facebook problem its firefox, have this since the last update please correct or send info to correct it thanks


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I have had this same problem occurring for over two weeks....very frustrating as a business owner. There are no issues with my facebook shop when using any other browers.....just firefox. I hope a fix is offered SOON, as it pains me to switch to another (functional) browser and asking my clients to do the same. Any help would be appreciated! Thank you.


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