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Bookmarks are gone

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I opened firefox and it said that I had an older version and that i should create a new profile online so i did that and logged in. I use firefox everyday and had never seen this message before. I created the new profile and logged in and all my bookmarks are gone. I went to about:profiles and it shows 2 profiles but only the ones that i created yesterday. Oddly, i don't ever remember creating a profile before this. I would just open up firefox and it worked like a normal browser. Now that I have a profile the bookmarks aren't there. Thanks for your help.

I opened firefox and it said that I had an older version and that i should create a new profile online so i did that and logged in. I use firefox everyday and had never seen this message before. I created the new profile and logged in and all my bookmarks are gone. I went to about:profiles and it shows 2 profiles but only the ones that i created yesterday. Oddly, i don't ever remember creating a profile before this. I would just open up firefox and it worked like a normal browser. Now that I have a profile the bookmarks aren't there. Thanks for your help.

Alle svar (1)

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Hi afav1, glad to see you in Mozilla Support Forum.

you can try following ways to do:-

Locate your profile folder

  • Click the menu button, click Help and select Troubleshooting Information. The Troubleshooting Information tab will open.
  • Under the Application Basics section next to Profile Folder, click Open Folder. Your profile folder will open.

Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.

Backing up your profile

To back up your profile, first close Firefox if it is open and then copy the profile folder to another location.

  • Locate your profile folder, as explained above.
  • Close Firefox (if open): Click the Firefox menu and select Exit.
  • Go to one level above your profile's folder, i.e. to %APPDATA%\Mozilla\Firefox\Profiles\
  • Right-click on your profile folder (e.g. xxxxxxxx.default), and select Copy.
  • Right-click the backup location (e.g. a USB-stick or a blank CD-RW disc), and select Paste.

Restoring a profile backup

  • Click the Firefox menu and select Exit.
  • If your existing profile folder and profile backup folder have the same name, simply replace the existing profile folder with the profile backup, then start Firefox.
   Important: The profile folder names must match exactly for this to work, including the random string of 8 characters. If the names do not match or if you are restoring a backup to a different location, follow the steps below.

Restoring to a different location

If the profile folder names do not match or if you want to move or restore a profile to a different location, do the following:

  • Completely close Firefox: Click the Firefox menu and select Exit.
  • Use the Firefox Profile Manager to create a new profile in your desired location, then exit the Profile Manager.
   Note: If you just installed Firefox on a new computer, you can use the default profile that is automatically created when you first run Firefox, instead of creating a new profile.

If it doesn't solved your problem, feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.