Search Support

75.0 craches after install

  • 4 svar
  • 1 har dette problem
  • 48 visninger
  • Seneste svar af Rich-J

more options

Updated from last 74.x to 75.0 after "update available" prompt. 75.0 crashes on startup. Reboot did not solve the problem. 2 error mags (attached).

Restored 74.x from backup. Restarted FF, it restarted the update and completed. Now running 75.0. System Win 10 Pro, up to date. It appears the update was incomplete. The referenced dll was shown as new version when the folder was examined. Richard

Vedhæftede skærmbilleder

Valgt løsning

philipp said

hi, could you test if you're able to start firefox successfully by disabling the launcher process with these steps: https://bugzilla.mozilla.org/show_bug.cgi?id=1610790#c29 ?

Firefox now launches correctly after restoring from backup. It reinstalled the failed update automatically.

t looks like the original update failed.

AV software is BitDefender (prev comments in that thread).

Richard

Læs dette svar i sammenhæng 👍 0

All Replies (4)

more options

hi, could you test if you're able to start firefox successfully by disabling the launcher process with these steps: https://bugzilla.mozilla.org/show_bug.cgi?id=1610790#c29 ?

Helpful?

more options

Valgt løsning

philipp said

hi, could you test if you're able to start firefox successfully by disabling the launcher process with these steps: https://bugzilla.mozilla.org/show_bug.cgi?id=1610790#c29 ?

Firefox now launches correctly after restoring from backup. It reinstalled the failed update automatically.

t looks like the original update failed.

AV software is BitDefender (prev comments in that thread).

Richard

Helpful?

more options

ok, thanks for reporting back & glad that you got your firefox working again :))

Helpful?

more options

philipp said

ok, thanks for reporting back & glad that you got your firefox working again :))

I guess there is a bug somewhere, if others reported may be the sum of issues will get it figured out.

Thanks for responding to my original post.

Richard

Helpful?

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.