I can no longer open gmail in my firefox browser
This started a couple of days ago. It might have been after an browser auto-update. When I click the link for gmail, it looks like it is thinking, but nothing happens and it stops looking like it is thinking. I can type the url directly into the navigation bar it it does the same thing.
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Some Firefox 74 users are having problems with websites that require certain types of local storage such as Gmail and Twitter.
The sites won't load in regular windows, but will load in private windows because private windows use memory-based storage and don't need to access the disk-based storage files used in regular windows.
These users also have failures on the second through fourth tests on this page:
If that matches the problem you're having:
Past advice related to that diagnostic result was as follows:
(1) Next Gen Storage Setting
This setting is normally false (off) but in case it somehow got turned on, see the steps in the following article: Some pages or page elements fail to load after updating to Firefox 70.
If that doesn't fix it (after a restart, perhaps):
(2) Have Firefox Generate New Storage Folders
This will cause loss of some data saved locally by websites and add-ons.
Open your current Firefox settings (AKA Firefox profile) folder using either
- "3-bar" menu button > "?" Help > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows/File Explorer.
Leaving that window open, switch back to Firefox and Exit, either:
- "3-bar" menu button > Exit
- (menu bar) File > Exit
Pause briefly while Firefox finishes its cleanup, then right-click the storage folder and Rename to something like storageOLD -- the purpose of renaming instead of deleting is the possibility of reinstating the old folder or mining it for essential data.
Start Firefox back up again. Do sites work again?