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On update to 74.0 several sites do not work - yahoo.com, weather,com, harborfreight.com and others. Most work OK. dom.storage.next_gen is false

Skrevet

Two computers updated to 74.0 (64 bit) today. Prior to the update no problems. After the update several sites are ignored on both machines. No errors, warnings, etc. It is as if you never entered the url. Tried about 50 sites, found 4 that don't work (ones I use regularly). Found a thread about 70.1 that sounded similar which suggested setting dom.storage.next_gen to false. Checked and it was already false. Tried safe mode - no difference.

Two computers updated to 74.0 (64 bit) today. Prior to the update no problems. After the update several sites are ignored on both machines. No errors, warnings, etc. It is as if you never entered the url. Tried about 50 sites, found 4 that don't work (ones I use regularly). Found a thread about 70.1 that sounded similar which suggested setting dom.storage.next_gen to false. Checked and it was already false. Tried safe mode - no difference.

Valgt løsning

rbsmith1000 said

SOLVED! After the re-install it still didn't work so I tried a "refresh" and it fixed the problem. Then I tried it on my other PC which did not have the re-install and it fixed that one as well. So all it takes is a "refresh". I found it here: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Thanks for your help.

Many thanks for your work on this and for finding a simple solution. Why FF techies didn't incorporate this "refresh" into their auto-update beats me but your fix solved the issue. A whole morning wasted on this stupidity but at least it's fixed now. I've quoted your solution on my own support request as well. THANKS!

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Yderligere systemdetaljer

Installerede plugins

Empty Cache Ublock Origin

Program

  • Firefox 74.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0
  • Support-URL: https://support.mozilla.org/1/firefox/74.0/WINNT/en-US/

Udvidelser

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.1 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Empty Cache Button 3.4 ({4cc4a13b-94a6-7568-370d-5f9de54a9c7f})
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • uBlock Origin 1.18.6 (uBlock0@raymondhill.net)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • McAfee® WebAdvisor 8.0.0.37877 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Grafik

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  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.476
  • driverDate: 10-24-2019
  • driverDate2: 9-25-2019
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  • driverVersion2: 26.20.100.7263
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  • webgl2Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
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  • webgl2Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.3885ee272685)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f2b9) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • windowLayerManagerRemote: True
  • windowLayerManagerType: WebRender
  • windowUsingAdvancedLayers: False

Ændrede indstillinger

Diverse

  • User JS: Ja
  • Tilgængelighed: Nej
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RobertJ
  • Top 10 Contributor
152 løsninger 1549 svar

Hi rbsmith1000, All three of the sites mentioned load fine for me. Have you tried clearing Cookies & Cache just for those specific sites?

Clear cookies and site data in Firefox https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-cookies-for-the-current-website

Hi rbsmith1000, All three of the sites mentioned load fine for me. Have you tried clearing Cookies & Cache just for those specific sites? Clear cookies and site data in Firefox https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-cookies-for-the-current-website
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jscher2000
  • Top 10 Contributor
8953 løsninger 73374 svar

Are you using shorthand addresses, such as yahoo.com, or a full address, such as https://www.yahoo.com/ ? Just wondering whether there might be a problem finding shorthand server addresses or redirecting to the full server address. Or whether both have the same issue.

Are you using shorthand addresses, such as yahoo.com, or a full address, such as https://www.yahoo.com/ ? Just wondering whether there might be a problem finding shorthand server addresses or redirecting to the full server address. Or whether both have the same issue.
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Spørgsmålsstiller

I have cleared the cache and all history - no change. Doesn't make a difference using short or full addresses. FYI, this first occurred on my wife's PC after it updated. I then checked it on mine which was still running 73.1 and it was OK. I then closed Firefox and it updated to 74.0 on restart. Then mine behaved the same way. We have found a few more sites that do not work, but most are fine. All sites work in chrome and edge.

Here is a new twist, though. https://www.yahoo.com does not work but https://my.yahoo.com does.

I have cleared the cache and all history - no change. Doesn't make a difference using short or full addresses. FYI, this first occurred on my wife's PC after it updated. I then checked it on mine which was still running 73.1 and it was OK. I then closed Firefox and it updated to 74.0 on restart. Then mine behaved the same way. We have found a few more sites that do not work, but most are fine. All sites work in chrome and edge. Here is a new twist, though. https://www.yahoo.com does not work but https://my.yahoo.com does.
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Liz Cowburn 2 løsninger 8 svar

I've logged a similar question in this forum. FF won't load my Twitter login page, my Wordpress.com login page or my Gmail login page. These are all on my Toolbar and I use them constantly. But this morning FF had auto-updated to Version 74.0 on my Win 10 laptop and these links that I use all the time are just blanked in some way - they won't respond to a mouse-click. I've had to resort to using Chrome and I'll be sticking with them if FF doesn't get this sorted pronto.

I've logged a similar question in this forum. FF won't load my Twitter login page, my Wordpress.com login page or my Gmail login page. These are all on my Toolbar and I use them constantly. But this morning FF had auto-updated to Version 74.0 on my Win 10 laptop and these links that I use all the time are just blanked in some way - they won't respond to a mouse-click. I've had to resort to using Chrome and I'll be sticking with them if FF doesn't get this sorted pronto.
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jscher2000
  • Top 10 Contributor
8953 løsninger 73374 svar

At this point, I don't think support volunteers know what is causing these odd cases of some pages not loading. What is pattern? We are still trying to gather information.

In case this is a problem with program files that got corrupted or incompletely replaced during the update, we usually suggest this (so far, one user reported success with a reinstall):

Clean Re-install

This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.

If you want to make a backup first just in case, see: Back up and restore information in Firefox profiles

(A) Download a fresh installer for Firefox to a convenient location:

https://www.mozilla.org/firefox/all/

(B) Exit out of Firefox (if applicable).

If you have Microsoft Office installed locally, please change your default browser to Internet Explorer temporarily before the next step.

(C) Using File Explorer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):

C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox

C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement at your next startup?

At this point, I don't think support volunteers know what is causing these odd cases of some pages not loading. What is pattern? We are still trying to gather information. In case this is a problem with program files that got corrupted or incompletely replaced during the update, we usually suggest this (so far, one user reported success with a reinstall): '''Clean Re-install''' This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data. ''If you want to make a backup first just in case, see:'' [[Back up and restore information in Firefox profiles]] (A) Download a fresh installer for Firefox to a convenient location: https://www.mozilla.org/firefox/all/ (B) Exit out of Firefox (if applicable). ''If you have '''Microsoft Office''' installed locally, please change your default browser to Internet Explorer temporarily before the next step.'' (C) Using File Explorer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both): C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox (D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings. Any improvement at your next startup?
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Spørgsmålsstiller

Sorry, no change. Re-installed without un-installing, then again after an un-install and the problem is still there.

Sorry, no change. Re-installed without un-installing, then again after an un-install and the problem is still there.
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philipp
  • Top 25 Contributor
  • Moderator
5348 løsninger 23617 svar

would you be able to try the tool from https://mozilla.github.io/mozregression/ to come up with an exact range of when this problem got introduced?

would you be able to try the tool from https://mozilla.github.io/mozregression/ to come up with an exact range of when this problem got introduced?
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cor-el
  • Top 10 Contributor
  • Moderator
17857 løsninger 161588 svar

Can Firefox resolve the IP if you use the DNS Lookup tool on the about:networking page ?

You can open "about:" pages via the location/address bar

  • "about:" is a protocol to access special pages

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Can Firefox resolve the IP if you use the DNS Lookup tool on the about:networking page ? You can open "<b>about:</b>" pages via the location/address bar *"about:" is a protocol to access special pages You can create a new profile as a quick test to see if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
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Nyttigt svar

SOLVED! After the re-install it still didn't work so I tried a "refresh" and it fixed the problem. Then I tried it on my other PC which did not have the re-install and it fixed that one as well. So all it takes is a "refresh".

I found it here: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Thanks for your help.

SOLVED! After the re-install it still didn't work so I tried a "refresh" and it fixed the problem. Then I tried it on my other PC which did not have the re-install and it fixed that one as well. So all it takes is a "refresh". I found it here: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Thanks for your help.
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Liz Cowburn 2 løsninger 8 svar

Valgt løsning

rbsmith1000 said

SOLVED! After the re-install it still didn't work so I tried a "refresh" and it fixed the problem. Then I tried it on my other PC which did not have the re-install and it fixed that one as well. So all it takes is a "refresh". I found it here: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Thanks for your help.

Many thanks for your work on this and for finding a simple solution. Why FF techies didn't incorporate this "refresh" into their auto-update beats me but your fix solved the issue. A whole morning wasted on this stupidity but at least it's fixed now. I've quoted your solution on my own support request as well. THANKS!

''rbsmith1000 [[#answer-1296841|said]]'' <blockquote> SOLVED! After the re-install it still didn't work so I tried a "refresh" and it fixed the problem. Then I tried it on my other PC which did not have the re-install and it fixed that one as well. So all it takes is a "refresh". I found it here: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Thanks for your help. </blockquote> Many thanks for your work on this and for finding a simple solution. Why FF techies didn't incorporate this "refresh" into their auto-update beats me but your fix solved the issue. A whole morning wasted on this stupidity but at least it's fixed now. I've quoted your solution on my own support request as well. THANKS!
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DVS75 0 løsninger 5 svar

I have the same problem after updating to version 74.0: gmail.com, outlook.live.com and some other sites are not being opened - the URL gets ignored.

Refreshing Firefox did not change anything, it just signed me out from everywhere.

I have the same problem after updating to version 74.0: gmail.com, outlook.live.com and some other sites are not being opened - the URL gets ignored. Refreshing Firefox did not change anything, it just signed me out from everywhere.

Ændret af DVS75 den

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DVS75 0 løsninger 5 svar

DVS75 said

I have the same problem after updating to version 74.0: gmail.com, outlook.live.com and some other sites are not being opened - the URL gets ignored. Refreshing Firefox did not change anything, it just signed me out from everywhere.

But then I restarted the computer and everything worked (solution was refreshing the browser and then restarting the computer).

''DVS75 [[#answer-1297460|said]]'' <blockquote> I have the same problem after updating to version 74.0: gmail.com, outlook.live.com and some other sites are not being opened - the URL gets ignored. Refreshing Firefox did not change anything, it just signed me out from everywhere. </blockquote> But then I restarted the computer and everything worked (solution was refreshing the browser and then restarting the computer).
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