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I updated my Firefox and now all my stored log in passwords are no longer there

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Every website I go to that used to store all my log in info now isn't filling in passwords anymore. What happened?! This is so frustrating!!!

Every website I go to that used to store all my log in info now isn't filling in passwords anymore. What happened?! This is so frustrating!!!
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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:72.0) Gecko/20100101 Firefox/72.0

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Matthew Thomas
  • Top 25 Contributor
13 løsninger 90 svar

What happens if you go to about:logins? Are they all there?

There's an "Autofill logins and passwords" option in settings. Is this option checked? If not, check this box.

What happens if you go to about:logins? Are they all there? There's an "Autofill logins and passwords" option in settings. Is this option checked? If not, check this box.
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Spørgsmålsstiller

it is checked I also noticed after I did the update that there is a folder titled Old Firefix Data on my desktop. Do you think the logins would be in there? If so how do I put them back?

it is checked I also noticed after I did the update that there is a folder titled Old Firefix Data on my desktop. Do you think the logins would be in there? If so how do I put them back?
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Matthew Thomas
  • Top 25 Contributor
13 løsninger 90 svar

Yes, your logins should be there. You need to copy over key4.db and logins.json to your new profile. You can find your profile at about:support

You can find more details here: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_passwords

Yes, your logins should be there. You need to copy over key4.db and logins.json to your new profile. You can find your profile at about:support You can find more details here: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_passwords
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Spørgsmålsstiller

This is a bit confusing. step 3 Hold down control and click on a file you want to copy. What file is that? where is that? How do I know which ones i need? and then where do I copy this?

This is a bit confusing. step 3 Hold down control and click on a file you want to copy. What file is that? where is that? How do I know which ones i need? and then where do I copy this?
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hey @temekugirl, this issue can be rectify by sign in again to your Mozilla. As you sign in again your all data come back. since your all passwords, bookmarks are related to your account and is syncing on the cloud. let me know the status.

hey @temekugirl, this issue can be rectify by sign in again to your Mozilla. As you sign in again your all data come back. since your all passwords, bookmarks are related to your account and is syncing on the cloud. let me know the status.
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Matthew Thomas
  • Top 25 Contributor
13 løsninger 90 svar

temekugirl said

This is a bit confusing. step 3 Hold down control and click on a file you want to copy. What file is that? where is that? How do I know which ones i need? and then where do I copy this?

You can copy the files that I specified earlier: key4.db and logins.json to your profile which you can find by pasting about:support into your address bar and pressing enter.

If you look through the sections on the page that I linked to you, you'll see that there are files listed for each kind of data you might need to restore. To restore passwords, you copy the key4.db and logins.json files.

Vidit Varshney ( LazyRider) said

hey @temekugirl, this issue can be rectify by sign in again to your Mozilla. As you sign in again your all data come back. since your all passwords, bookmarks are related to your account and is syncing on the cloud. let me know the status.

As long as you used Firefox sync before, the above will also solve your problem.

''temekugirl [[#answer-1287531|said]]'' <blockquote> This is a bit confusing. step 3 Hold down control and click on a file you want to copy. What file is that? where is that? How do I know which ones i need? and then where do I copy this? </blockquote> You can copy the files that I specified earlier: key4.db and logins.json to your profile which you can find by pasting about:support into your address bar and pressing enter. If you look through the sections on the page that I linked to you, you'll see that there are files listed for each kind of data you might need to restore. To restore passwords, you copy the key4.db and logins.json files. ''Vidit Varshney ( LazyRider) [[#answer-1287540|said]]'' <blockquote> hey @temekugirl, this issue can be rectify by sign in again to your Mozilla. As you sign in again your all data come back. since your all passwords, bookmarks are related to your account and is syncing on the cloud. let me know the status. </blockquote> As long as you used Firefox sync before, the above will also solve your problem.
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