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Display issue since Firefox crash/update

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I had Firefox running for days, maybe even weeks without restarting on my MacBook Pro. Then Firefox crashed and restarted in an auto-installed update a couple of weeks ago. Firefox was unusable for me from then on. It looks like the display is shifted down half a screen, so the bottom of the window is drawn at the top and the top of the window is drawn at the bottom. Mouse-interaction still functions as if the display did not shift, so it is challenging to click around.

I've cleared out everything. Every application settings folder and profile folder I could find, removed Firefox altogether and installed an older version of Firefox. This works right up until an update is installed again. I also made sure I updated OSX to the latest version. The last couple of weeks I've been using Firefox Firefox 61.0b8 without any problems (I disabled auto-updates). But when I installed the latest Firefox version again today, same problem popped up. I'm all out of ideas right now.

I had Firefox running for days, maybe even weeks without restarting on my MacBook Pro. Then Firefox crashed and restarted in an auto-installed update a couple of weeks ago. Firefox was unusable for me from then on. It looks like the display is shifted down half a screen, so the bottom of the window is drawn at the top and the top of the window is drawn at the bottom. Mouse-interaction still functions as if the display did not shift, so it is challenging to click around. I've cleared out everything. Every application settings folder and profile folder I could find, removed Firefox altogether and installed an older version of Firefox. This works right up until an update is installed again. I also made sure I updated OSX to the latest version. The last couple of weeks I've been using Firefox Firefox 61.0b8 without any problems (I disabled auto-updates). But when I installed the latest Firefox version again today, same problem popped up. I'm all out of ideas right now.
Vedhæftede skærmbilleder
Citér

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 32.0 r0

Program

  • Firefox 72.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:72.0) Gecko/20100101 Firefox/72.0
  • Support-URL: https://support.mozilla.org/1/firefox/72.0/Darwin/nl/

Udvidelser

  • Bing 1.0 (bing@search.mozilla.org)
  • bol.com 1.0 (bolcom@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Marktplaats.nl 1.0 (marktplaats@search.mozilla.org)
  • Wikipedia (nl) 1.0 (wikipedia@search.mozilla.org)
  • Adobe Acrobat 18.0.10 (web2pdfextension.17@acrobat.adobe.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription:
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  • adapterDrivers:
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  • adapterVendorID: 0x1002
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
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  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- AMD Radeon Pro 460 OpenGL Engine
  • webgl1Version: 4.1 ATI-3.4.19
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: ATI Technologies Inc. -- AMD Radeon Pro 460 OpenGL Engine
  • webgl2Version: 4.1 ATI-3.4.19
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

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853 løsninger 6346 svar

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below. #Copy the '''5''' most recent Submitted Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
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Citér

Spørgsmålsstiller

Hi Seburo,

thanks for your reply. Sadly I have deleted all Firefox folders in an attempt to repair whatever damage was done and I have no crash reports available. about:crashes simply tells me no crash reports have been sent.

I'm also not sure if the crash is the problem here. It simply triggered Firefox to restart into the latest version of Firefox. With everything cleared out, just installing the latest Firefox manually always brings up this issue as well without a crash.

Installing a somewhat older version of Firefox (I used 61.0b8) works without any issues. But as soon as it auto-updates, the issue is back.

I'm sure it is something on my system, which makes it hard to figure out what's wrong. But Firefox is the only application having the issue and an older version of Firefox does not. I was hoping someone experienced something similar and could offer some help or ideas.


Regards,

Onno Scheffers

Hi Seburo, thanks for your reply. Sadly I have deleted all Firefox folders in an attempt to repair whatever damage was done and I have no crash reports available. about:crashes simply tells me no crash reports have been sent. I'm also not sure if the crash is the problem here. It simply triggered Firefox to restart into the latest version of Firefox. With everything cleared out, just installing the latest Firefox manually always brings up this issue as well without a crash. Installing a somewhat older version of Firefox (I used 61.0b8) works without any issues. But as soon as it auto-updates, the issue is back. I'm sure it is something on my system, which makes it hard to figure out what's wrong. But Firefox is the only application having the issue and an older version of Firefox does not. I was hoping someone experienced something similar and could offer some help or ideas. Regards, Onno Scheffers
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Citér
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