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Address isn't understood

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Attempting to open in app office 365 documents such as word. I get Firefox doesn’t know how to open this address, because one of the following protocols (ms-word) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address.

I have tried all of the suggestions on forums so far to no avail. IE and Chrome work fine. I can download but need to work collaboratively and it takes too much time.

Attempting to open in app office 365 documents such as word. I get Firefox doesn’t know how to open this address, because one of the following protocols (ms-word) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address. I have tried all of the suggestions on forums so far to no avail. IE and Chrome work fine. I can download but need to work collaboratively and it takes too much time.

Alle svar (3)

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Hi Romy Fitschen, Have you come across this thread:

"The address wasn't understood" https://support.mozilla.org/en-US/questions/1265375

and look at jscher2000's suggestion.

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No these have not worked.