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Firefox crashes

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bp-2f106568-d904-4fb7-bf97-d31eb0191121 I have an exam tomorrow on proctorU and it keeps crashing when I click the test your equipment button.

bp-2f106568-d904-4fb7-bf97-d31eb0191121 I have an exam tomorrow on proctorU and it keeps crashing when I click the test your equipment button.
Citér

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

Yderligere information

Luk
philipp
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5320 løsninger 23502 svar

hi, does it make a difference when you disable accessibility features in the browser and restart once afterwards?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

hi, does it make a difference when you disable accessibility features in the browser and restart once afterwards?: go to the firefox ''menu ≡ > options > privacy & security'' panel and under permissions check the setting to '''prevent accessibility services from accessing your browser'''.
Fandt du dette nyttigt?
Citér

Spørgsmålsstiller

No, I disabled it and it still crashed.

No, I disabled it and it still crashed.
Fandt du dette nyttigt?
Citér
philipp
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  • Moderator
5320 løsninger 23502 svar

can you please provide the new crash report id as well.

can you please provide the new crash report id as well.
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Citér

Spørgsmålsstiller

bp-3fa08fa7-3482-4805-acc2-d139e0191121

bp-3fa08fa7-3482-4805-acc2-d139e0191121
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Citér
philipp
  • Top 25 Contributor
  • Moderator
5320 løsninger 23502 svar

this new report still shows accessibility is active though - did you restart after making the change?

this new report still shows accessibility is active though - did you restart after making the change?
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Citér

Spørgsmålsstiller

yes, i resumbitted and its showing that the box is not checked for preventing accessibility ...

yes, i resumbitted and its showing that the box is not checked for preventing accessibility ...
Fandt du dette nyttigt?
Citér
philipp
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5320 løsninger 23502 svar

the box should be checked though.

the box should be checked though.
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Citér

Spørgsmålsstiller

Even when I check the box it still crashes.

bp-693a00e0-567a-4db6-8acb-80ec80191121

Even when I check the box it still crashes. bp-693a00e0-567a-4db6-8acb-80ec80191121
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Citér
philipp
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  • Moderator
5320 løsninger 23502 svar

thanks, so the crash is apparently happening in a windows module that is the api between your webcam and the applications that want to access it. i'm not sure if we can provide a quick fix for this in firefox. the problem might be similar to the description in https://bugzilla.mozilla.org/show_bug.cgi?id=1263519#c1, so perhaps installing a new driver for the webcam might help...

thanks, so the crash is apparently happening in a windows module that is the api between your webcam and the applications that want to access it. i'm not sure if we can provide a quick fix for this in firefox. the problem might be similar to the description in https://bugzilla.mozilla.org/show_bug.cgi?id=1263519#c1, so perhaps installing a new driver for the webcam might help...
Fandt du dette nyttigt?
Citér

Spørgsmålsstiller

What do you mean by installing a new driver? The camera is apart of the computer.

What do you mean by installing a new driver? The camera is apart of the computer.
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philipp
  • Top 25 Contributor
  • Moderator
5320 løsninger 23502 svar

if you look on the support site of your computer's manufacturer they may offer an updated driver for the webcam of your notebook model.

if you look on the support site of your computer's manufacturer they may offer an updated driver for the webcam of your notebook model.
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Citér

Spørgsmålsstiller

I honestly don't know how to do that. Also, would that assume that it's an issue with the camera and not firefox? Because it works for other things on the computer.

I honestly don't know how to do that. Also, would that assume that it's an issue with the camera and not firefox? Because it works for other things on the computer.
Fandt du dette nyttigt?
Citér
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