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Times in Received, Sent, and Date Columns are all one hour off (behind)

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I recently upgraded my Dell XPS 8700 64-bit desktop computer from Windows 7 (where I used Windows Live Mail with POP3) to Windows 10, on which I installed Thunderbird 60.9.0 32-bit (with POP3), connected as before to AOL servers. In the e-mail panes, the times shown in the Received, Sent, and Date columns are all consistently incorrect (behind) by one hour, although the times displayed in the messages themselves are correct. My computer's time settings are correct:

(UTC-05:00) Eastern Time (US and Canada) Adjust for daylight saving time automatically: On

The "Official NIST US Time" website in effect confirms that my computer's time settings are correct, since its time agrees to the second to my computer's time.

Windows Live Mail remained on my computer after the upgrade to Windows 10, and I downloaded recent messages into it: the times are shown correctly for the very same messages for which the Thunderbird columns show incorrect times. This argues that the problem lies with Thunderbird itself, not with my computer or the servers.

Can anyone suggest what is causing this consistent one-hour error, and what the remedy might be?

I recently upgraded my Dell XPS 8700 64-bit desktop computer from Windows 7 (where I used Windows Live Mail with POP3) to Windows 10, on which I installed Thunderbird 60.9.0 32-bit (with POP3), connected as before to AOL servers. In the e-mail panes, the times shown in the Received, Sent, and Date columns are all consistently incorrect (behind) by one hour, although the times displayed in the messages themselves are correct. My computer's time settings are correct: (UTC-05:00) Eastern Time (US and Canada) Adjust for daylight saving time automatically: On The "Official NIST US Time" website in effect confirms that my computer's time settings are correct, since its time agrees to the second to my computer's time. Windows Live Mail remained on my computer after the upgrade to Windows 10, and I downloaded recent messages into it: the times are shown correctly for the very same messages for which the Thunderbird columns show incorrect times. This argues that the problem lies with Thunderbird itself, not with my computer or the servers. Can anyone suggest what is causing this consistent one-hour error, and what the remedy might be?
Citér

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36

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Toad-Hall
  • Top 10 Contributor
1760 løsninger 11838 svar

I use DELL XPS 8930 Windows 10 64 bit OS I'm in UK I have Adjust for daylight saving time automatically: On So a similar situation.

Test: When I switch it off: Time is one hour less on computer bottom right of screen. 15:52 the time in the message header area shows one hour less : Date: Sat, 12 Oct 2019 15:52:07

compared to date/time shown in Message List. Date: Sat, 12 Oct 2019 16:52:07 But same as Date shown in the source of message which on this occasion does not allow for 1 hour BST. eg:Date: Sat, 12 Oct 2019 15:52:07 +0000

When I switch it on: Time is correct on computer bottom right of screen. 16:52 the time in the message header area shows same as compared to date/time shown in Message List. 12 Oct 2019 16:52:07 But one hour ahead of date/time in the source of message if source says Date: Sat, 12 Oct 2019 15:52:07 +0000 OR same if message source says: Date: Sat, 12 Oct 2019 16:52:07 +0100

Note I did have to exit and restart Thunderbird after making changes in Date/Time computer settings for Thunderbird to hook up to the changes.

Have you restarted Thunderbird?

Thunderbird takes it's time from the computer settings.

As you are seeing correct time in Message header and computer bottom right of screen, that part is ok. Message List seems to be thinking you are in a time zone one hour ahead and the daylight saving is not adding time but removing it.

What is your location?

I use DELL XPS 8930 Windows 10 64 bit OS I'm in UK I have Adjust for daylight saving time automatically: On So a similar situation. Test: When I switch it off: Time is one hour less on computer bottom right of screen. 15:52 the time in the message header area shows one hour less : Date: Sat, 12 Oct 2019 15:52:07 compared to date/time shown in Message List. Date: Sat, 12 Oct 2019 16:52:07 But same as Date shown in the source of message which on this occasion does not allow for 1 hour BST. eg:Date: Sat, 12 Oct 2019 15:52:07 +0000 When I switch it on: Time is correct on computer bottom right of screen. 16:52 the time in the message header area shows same as compared to date/time shown in Message List. 12 Oct 2019 16:52:07 But one hour ahead of date/time in the source of message if source says Date: Sat, 12 Oct 2019 15:52:07 +0000 OR same if message source says: Date: Sat, 12 Oct 2019 16:52:07 +0100 Note I did have to exit and restart Thunderbird after making changes in Date/Time computer settings for Thunderbird to hook up to the changes. Have you restarted Thunderbird? Thunderbird takes it's time from the computer settings. As you are seeing correct time in Message header and computer bottom right of screen, that part is ok. Message List seems to be thinking you are in a time zone one hour ahead and the daylight saving is not adding time but removing it. What is your location?
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Citér
Toad-Hall
  • Top 10 Contributor
1760 løsninger 11838 svar

EST (Eastern Standard Time) is one of the well-known names of UTC-5 time zone which is 5h. behind of UTC (Coordinated Universal Time).The time offset from UTC can be written as -05:00.

It's used during the winter. During the summer EDT - Eastern Daylight Time (UTC-4) is in use

So it would reduce the time by one hour. Hence why Computer in lower bottom right of screen is one hour less and so is time in Message Header.

This means your Message List is currently displaying as if Daylight saving is not selected.

Select email. In Message header area click on 'More' and select 'View Source' Ignore time at the top. Scroll down to section that says FROM, TO, DATE Please copy and paste the date into this forum question and label it as 'Source'. Then tell me the time in the 'Message List' Followed by time shown in 'Message Header'. Please label each clearly, so I know which time is shown where for the same email.

EST (Eastern Standard Time) is one of the well-known names of UTC-5 time zone which is 5h. behind of UTC (Coordinated Universal Time).The time offset from UTC can be written as -05:00. It's used during the winter. During the summer EDT - Eastern Daylight Time (UTC-4) is in use So it would reduce the time by one hour. Hence why Computer in lower bottom right of screen is one hour less and so is time in Message Header. This means your Message List is currently displaying as if Daylight saving is not selected. Select email. In Message header area click on 'More' and select 'View Source' Ignore time at the top. Scroll down to section that says FROM, TO, DATE Please copy and paste the date into this forum question and label it as 'Source'. Then tell me the time in the 'Message List' Followed by time shown in 'Message Header'. Please label each clearly, so I know which time is shown where for the same email.
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Citér

Spørgsmålsstiller

Thank you so much for your two responses!

In answer to your questions:

My location is near New York City, and shares its time zone.

I have restarted Thunderbird (and also restarted the computer) many times since installing it some days ago, with no effect on the incorrectly displayed times in the Message Lists.

Requested information from a typical e-mail (I'm using the e-mail from no-reply@support.mozilla.org that corresponds to your second response):

Source: Date: Sat, 12 Oct 2019 16:49:14 +0000

Time displayed in Message List: 11:49 AM (in both the Received and Date columns)

Time displayed in Message Header (i.e., immediately below the "More" button): 12:49 PM

Just to be certain there is no misunderstanding:

The Official U.S. Time website (at https://www.time.gov/) recognizes my computer (correctly) as set for "Eastern Time (DST)." The time shown in the clock in the lower right corner of my Desktop has always been correct. :)

(I've been wondering whether a change in one of the multitudinous settings in "Config Editor..." might conceivably remedy this problem....)

Thank you so much for your two responses! In answer to your questions: My location is near New York City, and shares its time zone. I have restarted Thunderbird (and also restarted the computer) many times since installing it some days ago, with no effect on the incorrectly displayed times in the Message Lists. Requested information from a typical e-mail (I'm using the e-mail from no-reply@support.mozilla.org that corresponds to your second response): Source: Date: Sat, 12 Oct 2019 16:49:14 +0000 Time displayed in Message List: 11:49 AM (in both the Received and Date columns) Time displayed in Message Header (i.e., immediately below the "More" button): 12:49 PM Just to be certain there is no misunderstanding: The Official U.S. Time website (at https://www.time.gov/) recognizes my computer (correctly) as set for "Eastern Time (DST)." The time shown in the clock in the lower right corner of my Desktop has always been correct. :) (I've been wondering whether a change in one of the multitudinous settings in "Config Editor..." might conceivably remedy this problem....)
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Citér
Matt
  • Top 10 Contributor
  • Moderator
3249 løsninger 22389 svar

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is most likely an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the one causing the issue

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is most likely an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the one causing the issue
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Citér

Spørgsmålsstiller

Matt, thanks for your excellent suggestion. I restarted Thunderbird in Safe Mode (and confirmed that it was in effect) and sent myself a message, but unfortunately the problem remained, unchanged--a one hour difference between the time in the Message List and the time in the Message Header.

Matt, thanks for your excellent suggestion. I restarted Thunderbird in Safe Mode (and confirmed that it was in effect) and sent myself a message, but unfortunately the problem remained, unchanged--a one hour difference between the time in the Message List and the time in the Message Header.
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Citér
sfhowes
  • Top 10 Contributor
1545 løsninger 7365 svar
Maybe this add-on will display the correct received time: https://addons.thunderbird.net/en-US/thunderbird/addon/imap-received-date/ https://support.mozilla.org/en-US/questions/1158818
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Citér
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