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Private Network Extension Sometimes Fails

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The new private network extension is very cool...when it works which is most of the time. I am running version 69.0.1 . The install was perfect. I turn on the extension and go to a website that checks your IP address. OMG, not only is my IP address an address provided by Cloudflare, Mozilla's partner, but I now have a Cloudflare IPv6 address. That was a surprise. My ISP, Verizon FIOS does not provide IPv6 but a Firefox extension does. I am happily surprised.

The problem is that for no apparent reason connections to any website will stop working. I see the TLS connection message in the lower right but the webpage doesn't load. The fix is to turn off this extension for a few seconds and then turn it back on. Everything will then work. This occurs about every five minutes.

How can I troubleshoot this?

Thanks.

The new private network extension is very cool...when it works which is most of the time. I am running version 69.0.1 . The install was perfect. I turn on the extension and go to a website that checks your IP address. OMG, not only is my IP address an address provided by Cloudflare, Mozilla's partner, but I now have a Cloudflare IPv6 address. That was a surprise. My ISP, Verizon FIOS does not provide IPv6 but a Firefox extension does. I am happily surprised. The problem is that for no apparent reason connections to any website will stop working. I see the TLS connection message in the lower right but the webpage doesn't load. The fix is to turn off this extension for a few seconds and then turn it back on. Everything will then work. This occurs about every five minutes. How can I troubleshoot this? Thanks.
Citér

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My_Cheese_Is_Slippin'
  • Top 10 Contributor
63 løsninger 751 svar

Hi firefoxsync10, Firefox Private Network is currently in beta, so, your input is important.

You can get Help & Support or Leave Feedback by clicking on the icon in your toolbar and clicking on the Gear in the upper right corner.

The Firefox Private Network Beta: Feedback is here: https://qsurvey.mozilla.com/s3/fx-private-network-beta-feedback


The only idea that I can offer to "troubleshoot" would be to use the Traceroute Command. This might help determine where there is a breakdown along the hops.

Hi firefoxsync10, Firefox Private Network is currently in beta, so, your input is important. You can get Help & Support or Leave Feedback by clicking on the icon in your toolbar and clicking on the Gear in the upper right corner. The Firefox Private Network Beta: Feedback is here: https://qsurvey.mozilla.com/s3/fx-private-network-beta-feedback The only idea that I can offer to "troubleshoot" would be to use the Traceroute Command. This might help determine where there is a breakdown along the hops.
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Citér

Spørgsmålsstiller

Thanks. I found the "leave feedback" icon on the Private Network extension and left feedback.

As for using traceroute to see how bits are transmitted to a website or don't get transmitted, isn't traceroute using the operating system to send the bits, not the tunnel that is apparently created by the browser extension?

Thanks. I found the "leave feedback" icon on the Private Network extension and left feedback. As for using traceroute to see how bits are transmitted to a website or don't get transmitted, isn't traceroute using the operating system to send the bits, not the tunnel that is apparently created by the browser extension?
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Citér
My_Cheese_Is_Slippin'
  • Top 10 Contributor
63 løsninger 751 svar

See if you can get it done here:

WebPageTest https://www.webpagetest.org/traceroute.php

See if you can get it done here: WebPageTest https://www.webpagetest.org/traceroute.php
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Citér
cor-el
  • Top 10 Contributor
  • Moderator
17470 løsninger 157890 svar

Did you check the Browser Console for possible error messages?

Note that there is the Network Monitor and the about:networking page that you can use for more information.

Did you check the Browser Console for possible error messages? *https://developer.mozilla.org/en-US/Tools/Browser_Console Note that there is the Network Monitor and the about:networking page that you can use for more information. *https://developer.mozilla.org/en-US/Tools/Network_Monitor
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Citér

Spørgsmålsstiller

Thanks for the info. Here's what shows up on the Browser Console when the connection stops working.


<unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> 2 init.4cf7ef6f44fa.js:1:121336 <unavailable> 2 init.4cf7ef6f44fa.js:1:121336 <unavailable> 2 init.4cf7ef6f44fa.js:1:121336 <unavailable> 3 init.4cf7ef6f44fa.js:1:121336 <unavailable> 3 init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 1569206119859 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming.telemetry.mozilla.org/submit/telemetry/6518…587ceda0873/event/Firefox/69.0.1/release/20190917135527?v=4: eUnreachable Log.jsm:723 1569206119860 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 6518937b-6d75-4fae-8747-0587ceda0873: {"isTrusted":true} Log.jsm:723 1569206119861 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming.telemetry.mozilla.org/submit/telemetry/4971…3f443b16c3/health/Firefox/69.0.1/release/20190917135527?v=4: eUnreachable Log.jsm:723 1569206119861 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 4971f37e-c4ea-4e7d-a0a6-453f443b16c3: {"isTrusted":true} Log.jsm:723 1569206119862 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming.telemetry.mozilla.org/submit/telemetry/a0ae…701d037d0a4c/main/Firefox/69.0.1/release/20190917135527?v=4: eUnreachable Log.jsm:723 1569206119862 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping a0aecfb1-8451-40d6-9b18-701d037d0a4c: {"isTrusted":true} Log.jsm:723 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 Failed to fetch https://spocs.getpocket.com/spocs: NetworkError when attempting to fetch resource. DiscoveryStreamFeed.jsm:231 No response for spocs_endpoint prop DiscoveryStreamFeed.jsm:543 Failed to fetch https://getpocket.cdn.mozilla.net/v3/firefox/global-recs?ver…y=40249-e88c401e1b1f2242d9e441c4&locale_lang=en-US&count=30: NetworkError when attempting to fetch resource. DiscoveryStreamFeed.jsm:231 No response for feed DiscoveryStreamFeed.jsm:850 <unavailable> init.4cf7ef6f44fa.js:1:121336

The full file is much larger.

Thanks for the info. Here's what shows up on the Browser Console when the connection stops working. <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> 2 init.4cf7ef6f44fa.js:1:121336 <unavailable> 2 init.4cf7ef6f44fa.js:1:121336 <unavailable> 2 init.4cf7ef6f44fa.js:1:121336 <unavailable> 3 init.4cf7ef6f44fa.js:1:121336 <unavailable> 3 init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 1569206119859 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming.telemetry.mozilla.org/submit/telemetry/6518…587ceda0873/event/Firefox/69.0.1/release/20190917135527?v=4: eUnreachable Log.jsm:723 1569206119860 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 6518937b-6d75-4fae-8747-0587ceda0873: {"isTrusted":true} Log.jsm:723 1569206119861 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming.telemetry.mozilla.org/submit/telemetry/4971…3f443b16c3/health/Firefox/69.0.1/release/20190917135527?v=4: eUnreachable Log.jsm:723 1569206119861 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 4971f37e-c4ea-4e7d-a0a6-453f443b16c3: {"isTrusted":true} Log.jsm:723 1569206119862 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming.telemetry.mozilla.org/submit/telemetry/a0ae…701d037d0a4c/main/Firefox/69.0.1/release/20190917135527?v=4: eUnreachable Log.jsm:723 1569206119862 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping a0aecfb1-8451-40d6-9b18-701d037d0a4c: {"isTrusted":true} Log.jsm:723 <unavailable> init.4cf7ef6f44fa.js:1:121336 <unavailable> init.4cf7ef6f44fa.js:1:121336 Failed to fetch https://spocs.getpocket.com/spocs: NetworkError when attempting to fetch resource. DiscoveryStreamFeed.jsm:231 No response for spocs_endpoint prop DiscoveryStreamFeed.jsm:543 Failed to fetch https://getpocket.cdn.mozilla.net/v3/firefox/global-recs?ver…y=40249-e88c401e1b1f2242d9e441c4&locale_lang=en-US&count=30: NetworkError when attempting to fetch resource. DiscoveryStreamFeed.jsm:231 No response for feed DiscoveryStreamFeed.jsm:850 <unavailable> init.4cf7ef6f44fa.js:1:121336 The full file is much larger.
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Citér
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