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Unable to recover bookmarks after update on MAC, nothing has worked!

Skrevet

My history is not showing, my auto entry is not showing, and my bookmarks are all not loading. I have tried importing and exporting as well. Export is blank(nothing is happening), When I try to import from the Auto-Backups (I did not make manual saves), it says Unable To Recover File.

I have looked in the browser for profiles, and it shows only the one currently in use, no old profiles show.

Any help would be appreciated!

My history is not showing, my auto entry is not showing, and my bookmarks are all not loading. I have tried importing and exporting as well. Export is blank(nothing is happening), When I try to import from the Auto-Backups (I did not make manual saves), it says Unable To Recover File. I have looked in the browser for profiles, and it shows only the one currently in use, no old profiles show. Any help would be appreciated!

Valgt løsning

From what Firefox version did you update?

If you updated from a very old Firefox version then your backup might not be compatible. This can happen with a JSON backup, but shouldn't happen with an HTML backup.

The System Details list shows that you have a very old Shockwave Flash 11.8 r800 version that hasn't been updated for years. You can download the latest NPAPI Flash plugin for Firefox on this page.

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Citér

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 11.8 r800

Program

  • Firefox 66.0.3
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support-URL: https://support.mozilla.org/1/firefox/66.0.3/Darwin/en-US/

Udvidelser

Javascript

  • incrementalGCEnabled: True

Grafik

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  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • lowEndMachine: False
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  • webgl1Renderer: ATI Technologies Inc. -- AMD Radeon HD 6770M OpenGL Engine
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  • webgl2Extensions: EXT_color_buffer_float EXT_texture_compression_rgtc EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: ATI Technologies Inc. -- AMD Radeon HD 6770M OpenGL Engine
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FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar

http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

jscher2000 has a tool on his website to extract out your bookmarks and save them to an HTML-format bookmark export file. If you want to try it, here is the page:

https://www.jeffersonscher.com/res/bookbackreader.html

To open the bookmarkbackups folder in Finder, use the "Open in Finder" button in the first table on the Troubleshooting Information page, and double- click into bookmarkbackups where you should see several dated files. From there you can drag and drop onto the conversion tool.

To import the HTML file, see the steps in this article: Import Bookmarks from an HTML file.

http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox jscher2000 has a tool on his website to extract out your bookmarks and save them to an HTML-format bookmark export file. If you want to try it, here is the page: https://www.jeffersonscher.com/res/bookbackreader.html To open the bookmarkbackups folder in Finder, use the "Open in Finder" button in the first table on the Troubleshooting Information page, and double- click into bookmarkbackups where you should see several dated files. From there you can drag and drop onto the conversion tool. To import the HTML file, see the steps in this article: [https://support.mozilla.org/en-US/kb/import-bookmarks-html-file Import Bookmarks from an HTML file.]
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Citér

Spørgsmålsstiller

I have tried that website however I have had no luck, no .jsonlz4 to be found anywhere on my Mac, nor a bookmarksbackup folder. :(

I have tried that website however I have had no luck, no .jsonlz4 to be found anywhere on my Mac, nor a bookmarksbackup folder. :(
Fandt du dette nyttigt?
Citér
FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar

Rupi said

no .jsonlz4 to be found anywhere on my Mac

If that is true, your data may be gone.

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

''Rupi [[#answer-1244618|said]]'' <blockquote> no .jsonlz4 to be found anywhere on my Mac </blockquote> If that is true, your data may be gone. Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
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Citér

Spørgsmålsstiller

There is no Old Firefox folder :( Where would my data go and why? I can see the backups in the firefox bookmarks window, they just are not loading.

There is no Old Firefox folder :( Where would my data go and why? I can see the backups in the firefox bookmarks window, they just are not loading.
Fandt du dette nyttigt?
Citér

Spørgsmålsstiller

So I actually found some backup files on my computer (the seach didnt find them but I manually went into the bookmarkbackups directory. I dragged it into the website above to export as html, and even created a repaired .jsonlz4 on my desktop, however Firefox is still not loading or accepting these files.

So I actually found some backup files on my computer (the seach didnt find them but I manually went into the bookmarkbackups directory. I dragged it into the website above to export as html, and even created a repaired .jsonlz4 on my desktop, however Firefox is still not loading or accepting these files.
Fandt du dette nyttigt?
Citér

Spørgsmålsstiller

If I open the html file in a browser, I can see my bookmarks are there somewhere in code.

If I open the html file in a browser, I can see my bookmarks are there somewhere in code.
Fandt du dette nyttigt?
Citér
cor-el
  • Top 10 Contributor
  • Moderator
17346 løsninger 156811 svar

Valgt løsning

From what Firefox version did you update?

If you updated from a very old Firefox version then your backup might not be compatible. This can happen with a JSON backup, but shouldn't happen with an HTML backup.

The System Details list shows that you have a very old Shockwave Flash 11.8 r800 version that hasn't been updated for years. You can download the latest NPAPI Flash plugin for Firefox on this page.

From what Firefox version did you update? If you updated from a very old Firefox version then your backup might not be compatible. This can happen with a JSON backup, but shouldn't happen with an HTML backup. The System Details list shows that you have a very old Shockwave Flash 11.8 r800 version that hasn't been updated for years. You can download the latest NPAPI Flash plugin for Firefox on this page. *https://get.adobe.com/flashplayer/otherversions/

Ændret af cor-el den

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Citér

Spørgsmålsstiller

OMG YES THANK YOU. I uninstalled Old flash player and reinstalled the new one and opened Firefox and the bookmarks etc everything is already there! THANK YOU SO MUCH! This fixed it!

OMG YES THANK YOU. I uninstalled Old flash player and reinstalled the new one and opened Firefox and the bookmarks etc everything is already there! THANK YOU SO MUCH! This fixed it!
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Citér
cor-el
  • Top 10 Contributor
  • Moderator
17346 løsninger 156811 svar

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

In Mac OS X v10.7 and later, the ~/Library folder in the Home directory is a hidden folder.

If you use the Time Machine or other backup then try to restore file(s) from this backup.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox In Mac OS X v10.7 and later, the ~/Library folder in the Home directory is a hidden folder. *http://kb.mozillazine.org/Show_hidden_files_and_folders#Mac_OS_X If you use the Time Machine or other backup then try to restore file(s) from this backup. *https://www.apple.com/support/timemachine/ *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
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Citér
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