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Can't use paypal

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When I attempt to make a payment using PayPal from within Firefox, it opens the PayPal popup, I insert my PayPal login email address, and then the PayPal window goes blank. If I move the PayPal window I see a message from PayPal asking if I'm having trouble opening their window, and suggesting I click 'Continue'. After doing this a couple of times, I get dumped back to where I was, on the merchant website offering me ways of paying, including of course PayPal. I've tried searching through past posts, but they all refer to what's obviously a previous version of FireFox - eg suggesting I click on an Advanced tab that isn't there

When I attempt to make a payment using PayPal from within Firefox, it opens the PayPal popup, I insert my PayPal login email address, and then the PayPal window goes blank. If I move the PayPal window I see a message from PayPal asking if I'm having trouble opening their window, and suggesting I click 'Continue'. After doing this a couple of times, I get dumped back to where I was, on the merchant website offering me ways of paying, including of course PayPal. I've tried searching through past posts, but they all refer to what's obviously a previous version of FireFox - eg suggesting I click on an Advanced tab that isn't there

Valgt løsning

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Citér

Yderligere systemdetaljer

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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FredMcD
  • Top 10 Contributor
4259 løsninger 59631 svar

Valgt løsning

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Spørgsmålsstiller

Fixed (for the moment, he says cynically - but also hopefully)

Fixed (for the moment, he says cynically - but also hopefully)
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FredMcD
  • Top 10 Contributor
4259 løsninger 59631 svar

Here's hoping.

Here's hoping.
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Jay 0 løsninger 1 svar

I have always had problems with Firefox not finding my printer so I just use another browser now. Now when buying on line via paypal Firefox doesn't even open the paypal window, just a blank page with paypay at the bottom left hand side, if I use this to open PP it just takes me to the usual sign in page then I am not still connected to the web page I am buying from, so again I now use a different browser, is there any reason to stay with Firefox if it causes these problems, I am not techy so some of the solvers given are just too complicated to even start trying, I think the browser should be easy to use or what is the point. Anyones views appreciated.

I have always had problems with Firefox not finding my printer so I just use another browser now. Now when buying on line via paypal Firefox doesn't even open the paypal window, just a blank page with paypay at the bottom left hand side, if I use this to open PP it just takes me to the usual sign in page then I am not still connected to the web page I am buying from, so again I now use a different browser, is there any reason to stay with Firefox if it causes these problems, I am not techy so some of the solvers given are just too complicated to even start trying, I think the browser should be easy to use or what is the point. Anyones views appreciated.
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FredMcD
  • Top 10 Contributor
4259 løsninger 59631 svar

Jay

Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

'''Jay''' Please go to the top of any '''support.mozilla.org''' web page and use the '''Get Community Support''' link: https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other. Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; '''None Of These Solve My Problem.''' Now enter all the relative information on the problem. At the bottom of this, you can Add Images. Under this is '''Troubleshooting Information.''' Please press the '''Share Data button.''' This will let us look at your system details. '''No Personal Information Is Collected.'''
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