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Why am I being directed to Create a new profile?

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When I attempt to launch Firefox I get a pop up window saying my version of Firefox is an older version and I need to create a new profile. I have down that already. Why does it persist?

When I attempt to launch Firefox I get a pop up window saying my version of Firefox is an older version and I need to create a new profile. I have down that already. Why does it persist?

Alle svar (1)

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Hi Daniel, could you clarify what kind of system you have this problem on? For example, you posted under Firefox for Android but your browser identified itself as running an iOS device. It sounds more like a Windows/Mac/Linux question, though. Thanks.