X
Tryk her for at gå til webstedets mobilversion.

Supportforum

Account data lost

Skrevet

Hi, I installed Forefox on my new phone and logged in. It claims the sync has been finished but all the bookmarks, login info etc. is gone. It looks like a brand new account.

I don't have any previous device (stolen). I tried to find how to recover my account data but I didn't find anything I can do on Android. Any ideas?

Thanks, Petr

Hi, I installed Forefox on my new phone and logged in. It claims the sync has been finished but all the bookmarks, login info etc. is gone. It looks like a brand new account. I don't have any previous device (stolen). I tried to find how to recover my account data but I didn't find anything I can do on Android. Any ideas? Thanks, Petr
Citér
Seburo
  • Top 10 Contributor
  • Moderator
796 løsninger 5880 svar

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [[Recover lost or missing Bookmarks| article]]. If you have a copy of your data on a mobile version of Firefox, please follow these [[How do I set up Sync on my computer?#w_connect-additional-devices-to-sync | instructions]] to connect it to Firefox Sync to copy your data.
Fandt du dette nyttigt?
Citér
Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.