X
Tryk her for at gå til webstedets mobilversion.

Supportforum

FF help says 'click on the key icon at the left side of the address bar' to activate the Save PW function. The latest FF has no key icon. What do you do?

Skrevet

I am running Firefox 66.0.2 (64-bit) on a Windows 10 machine, up to date at 1 April 2019. (No this is not an April Fool's joke!)

Some time ago, Firefox (and Thunderbird) stopped saving logins and passwords and as I had better things to do, I just put up with it. Now I would like to sort the problem out, but can find nothing specific on this problem. The closest advice is at: https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_make-firefox-remember-usernames-and-passwords

On this page the advice is all about clicking an a key icon. Problem is: the latest version of Firefox has no key icon.

When I check under Options-> Privacy & Security->Logins & Passwords the box to tick for "Ask to save logins and passwords for websites" is faded out and does not work.

I have tried to attach screen shots of the instructions described, but they will not load.

I have looked all over Firefox Help but all the answers direct you back to the about instruction about clicking the key icon which is simply not present on my screen.

Other thoughts:-

Could Avast Free Antivirus have given me a 'free trial' that has upset the system?

Could Duckduckgo be in conflict with Firefox about privacy, i.e. password management?

Any suggestions?

ePaulo

I am running Firefox 66.0.2 (64-bit) on a Windows 10 machine, up to date at 1 April 2019. (No this is not an April Fool's joke!) Some time ago, Firefox (and Thunderbird) stopped saving logins and passwords and as I had better things to do, I just put up with it. Now I would like to sort the problem out, but can find nothing specific on this problem. The closest advice is at: https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_make-firefox-remember-usernames-and-passwords On this page the advice is all about clicking an a key icon. Problem is: the latest version of Firefox has no key icon. When I check under Options-> Privacy & Security->Logins & Passwords the box to tick for "Ask to save logins and passwords for websites" is faded out and does not work. I have tried to attach screen shots of the instructions described, but they will not load. I have looked all over Firefox Help but all the answers direct you back to the about instruction about clicking the key icon which is simply not present on my screen. Other thoughts:- Could Avast Free Antivirus have given me a 'free trial' that has upset the system? Could Duckduckgo be in conflict with Firefox about privacy, i.e. password management? Any suggestions? ePaulo

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 32.0 r0

I have checked in: Control Panel\All Control Panel Items\Programs and Features and there is no entry for Shockwave Flash 32.0 r0

Program

  • Firefox 66.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support-URL: https://support.mozilla.org/1/firefox/66.0.2/WINNT/en-US/

Udvidelser

  • AdBlock 3.27.0 (jid1-NIfFY2CA8fy1tg@jetpack)
  • Avast Online Security 18.4.140 (wrc@avast.com)
  • DuckDuckGo Privacy Essentials 2019.3.22 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • LastPass: Free Password Manager 4.26.0.4 (support@lastpass.com)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription: Intel(R) HD Graphics 530
  • adapterDescription2: NVIDIA GeForce GTX 960M
  • adapterDeviceID: 0x191b
  • adapterDeviceID2: 0x139b
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumd.dll
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 1d6d1043
  • adapterSubsysID2: 1d6d1043
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.376
  • driverDate: 11-11-2016
  • driverDate2: 12-4-2017
  • driverVersion: 21.20.16.4550
  • driverVersion2: 23.21.13.8857
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Has battery', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • lowEndMachine: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000be37) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000be37) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Ændrede indstillinger

Diverse

  • User JS: Nej
  • Tilgængelighed: Nej
Luk
cor-el
  • Top 10 Contributor
  • Moderator
17468 løsninger 157853 svar

Nyttigt svar

The key icon will only appear at the left end of the location/address bar when the Password Manager notices a username and password field on the page and you have submitted this form. Not all forms are detected and in that case you do not see the key icon.

The key icon will only appear at the left end of the location/address bar when the Password Manager notices a username and password field on the page and you have submitted this form. Not all forms are detected and in that case you do not see the key icon.
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

Nyttigt svar

I see you are using LastPass. Is it active?

I see you are using LastPass. Is it active?

Spørgsmålsstiller

FredMcD asks: "I see you are using LastPass. Is it active?"

I made the mistake of buying it only to find that you have to log in continuously all day, for as many times as you leave you computer and it goes off because nothing is being done, which is in itself a very good security feature.

What this means is that you spend as much time logging in to LastPass as you do actually entering the username and PW of the app you intend to use. I have friends who work in offices who log off every time they leave their desk. I imagine how tedious the double-logging on would become for them. I have emailed LPass for a work around: if none, I am going to ditch it. It is not being used at present and the overall PW problem precedes it you many months.

FredMcD asks: "I see you are using LastPass. Is it active?" I made the mistake of buying it only to find that you have to log in continuously all day, for as many times as you leave you computer and it goes off because nothing is being done, which is in itself a very good security feature. What this means is that you spend as much time logging in to LastPass as you do actually entering the username and PW of the app you intend to use. I have friends who work in offices who log off every time they leave their desk. I imagine how tedious the double-logging on would become for them. I have emailed LPass for a work around: if none, I am going to ditch it. It is not being used at present and the overall PW problem precedes it you many months.

Spørgsmålsstiller

cor-el said

The key icon will only appear at the left end of the location/address bar when the Password Manager notices a username and password field on the page and you have submitted this form. Not all forms are detected and in that case you do not see the key icon.

Unfortunately, this is not so. Once upon a time when I went to say GMX's log-on page and put in my user name and PW, a dialogue box dropped down at left asking if you wanted to save this logon info. After saying yes, thereafter you only had to start typing your username and a suggestion appeared below which you could click on to fill in the box. Ditto the PW. Now nothing happens either way. I checked in Thunderbird's Saved PWs and all the log-on name and PW info was present and correct. The system just was not reaching it and so when you started filling in the username and PW nothing happened: and when you had finished there was no: "Do you want this log-on saved etc?" - just nothing!

I recently fell in a hole trying to install a Cannon printer for a friend. In the end I discovered from Cannon Help that Avast was known to bugger up such install programmes: answer was turn off Avast; install the printer (worked perfectly 1st time!): turn Avast back on again. No more problem!

What interests me is that as soon as I posted this question, Avast popped up a full-screen ad for, guess what: an Avast password manager. W what an amazingly timed coincidence!

''cor-el [[#answer-1210136|said]]'' <blockquote> The key icon will only appear at the left end of the location/address bar when the Password Manager notices a username and password field on the page and you have submitted this form. Not all forms are detected and in that case you do not see the key icon. </blockquote> Unfortunately, this is not so. Once upon a time when I went to say GMX's log-on page and put in my user name and PW, a dialogue box dropped down at left asking if you wanted to save this logon info. After saying yes, thereafter you only had to start typing your username and a suggestion appeared below which you could click on to fill in the box. Ditto the PW. Now nothing happens either way. I checked in Thunderbird's Saved PWs and all the log-on name and PW info was present and correct. The system just was not reaching it and so when you started filling in the username and PW nothing happened: and when you had finished there was no: "Do you want this log-on saved etc?" - just nothing! I recently fell in a hole trying to install a Cannon printer for a friend. In the end I discovered from Cannon Help that Avast was known to bugger up such install programmes: answer was turn off Avast; install the printer (worked perfectly 1st time!): turn Avast back on again. No more problem! What interests me is that as soon as I posted this question, Avast popped up a full-screen ad for, guess what: an Avast password manager. W what an amazingly timed coincidence!
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

If you are not using LastPass, disable it. It could interfere with the Password Manager.

If you are not using LastPass, disable it. It could interfere with the Password Manager.

Spørgsmålsstiller

Thanks for the LastPass tip. As it is a very new install and the password problem predates in my many many months, I do not think it is the problem.

I think I have nailed it though. I made the big mistake of clicking on Avast's "Privacy" button, the one that looks like a fingerprint, as from memory Avast had previously thrown a free password controller at me and I tried it on a few sites. This looked like the same beast.

What I have now discovered is that if you go into this "Privacy" section of Avast, it deletes all your passwords from Firefox and sucks them back into Avast and saves them there. So your Firefox password system is now sucked dry and does not work at all, which I only discovered later! So unaware of this I then clicked to go to the next step of Avast's password setup, but Firefox lit up with a big warning: there be dragons! So I did not complete the process. I now find all my passwords, formerly saved in Firefox are not working, for the simple reason that they have been deleted from Firefox by Avast and put in Avast's 'pending offer' of a password system. Previously only some passwords on some sites did not work. I suspect that those few were the ones I tried on Avast's free demo, some time ago.

I have also found in setting up a friend's computer that Avast has acquired a nasty habit of enticing you down a path with an offer of some extra service and not mentioning that it costs extra, on top of the basic price you have already paid for the pro-edition. Then when you get to the last stage of the set-up, it drops you into a payment screen.

The only way out of this which I can see is to copy manually one by one all the site names, usernames and passwords from Avast's pending file, to a safe place and then reinstall them one by one in Firefox. This will probably mean a fresh install of Firefox, as after the first Avast password offer, while previous untouched passwords continued to work, you could not set up any new ones, which is the problem upon which this discussion began! So it seems Avast raided the password file in Firefox, took out some which I chose for a demo and then also destroyed Firefox's ability to add any new ones too.

My thanks to all who have contributed to this discussion.

Thanks for the LastPass tip. As it is a very new install and the password problem predates in my many many months, I do not think it is the problem. I think I have nailed it though. I made the big mistake of clicking on Avast's "Privacy" button, the one that looks like a fingerprint, as from memory Avast had previously thrown a free password controller at me and I tried it on a few sites. This looked like the same beast. What I have now discovered is that if you go into this "Privacy" section of Avast, it deletes all your passwords from Firefox and sucks them back into Avast and saves them there. So your Firefox password system is now sucked dry and does not work at all, which I only discovered later! So unaware of this I then clicked to go to the next step of Avast's password setup, but Firefox lit up with a big warning: there be dragons! So I did not complete the process. I now find all my passwords, formerly saved in Firefox are not working, for the simple reason that they have been deleted from Firefox by Avast and put in Avast's 'pending offer' of a password system. Previously only some passwords on some sites did not work. I suspect that those few were the ones I tried on Avast's free demo, some time ago. I have also found in setting up a friend's computer that Avast has acquired a nasty habit of enticing you down a path with an offer of some extra service and not mentioning that it costs extra, on top of the basic price you have already paid for the pro-edition. Then when you get to the last stage of the set-up, it drops you into a payment screen. The only way out of this which I can see is to copy manually one by one all the site names, usernames and passwords from Avast's pending file, to a safe place and then reinstall them one by one in Firefox. This will probably mean a fresh install of Firefox, as after the first Avast password offer, while previous untouched passwords continued to work, you could not set up any new ones, which is the problem upon which this discussion began! So it seems Avast raided the password file in Firefox, took out some which I chose for a demo and then also destroyed Firefox's ability to add any new ones too. My thanks to all who have contributed to this discussion.
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.