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Cannot confirm Firefox is installed on my phone

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So I installed Firefox on my computer and I am trying to finish setting up my Firefox account. It keeps asking me to link my phone number and to install Firefox on it, so I did by going onto Google Play Store and installing the browser. Even though I logged onto my Firefox account via my phone, Firefox on my computer still asks me to set it up on my phone. Because of this, I can't finish registering my account.

Even clicking the link that was sent via SMS doesn't work; it opens in Firefox but nothing happens on the other end.

I tried refreshing the awaiting confirmation page, it just brings me back to the page shown in the first image.

I closed Firefox, re-opened it, signed out of my account, and signed back in again. It keeps asking me for a phone number.

I tried all the steps in this article, and it doesn't work either: https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

Here are the screenshots of the pages (uploading them via the form doesn't work)

https://postimg.cc/N5MYVGqM https://postimg.cc/Th14vKwZ

So I installed Firefox on my computer and I am trying to finish setting up my Firefox account. It keeps asking me to link my phone number and to install Firefox on it, so I did by going onto Google Play Store and installing the browser. Even though I logged onto my Firefox account via my phone, Firefox on my computer still asks me to set it up on my phone. Because of this, I can't finish registering my account. Even clicking the link that was sent via SMS doesn't work; it opens in Firefox but nothing happens on the other end. I tried refreshing the awaiting confirmation page, it just brings me back to the page shown in the first image. I closed Firefox, re-opened it, signed out of my account, and signed back in again. It keeps asking me for a phone number. I tried all the steps in this article, and it doesn't work either: https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account Here are the screenshots of the pages (uploading them via the form doesn't work) https://postimg.cc/N5MYVGqM https://postimg.cc/Th14vKwZ
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

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FredMcD
  • Top 10 Contributor
4184 løsninger 58421 svar

Just ignore it. That is just an ad.

Just ignore it. That is just an ad.
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Spørgsmålsstiller

Oh sorry. I thought we had to do this lol

Oh sorry. I thought we had to do this lol
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FredMcD
  • Top 10 Contributor
4184 løsninger 58421 svar

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
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James
  • Moderator
1593 løsninger 11223 svar

6kJwczWgmhHb said

So I installed Firefox on my computer and I am trying to finish setting up my Firefox account. It keeps asking me to link my phone number and to install Firefox on it, so I did by going onto Google Play Store and installing the browser. Even though I logged onto my Firefox account via my phone, Firefox on my computer still asks me to set it up on my phone. Because of this, I can't finish registering my account.

To use Firefox on a single device whether on desktop Windows, Mac , Linux or mobile versions on iOS or Android you do not need to have a Firefox Account.

The Firefox Sync part is for to well sync some information between Firefox on two devices.

Do you even need to use a Firefox Account for anything? and do you actually want to sync between Firefox on two devices. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

''6kJwczWgmhHb [[#question-1251006|said]]'' <blockquote> So I installed Firefox on my computer and I am trying to finish setting up my Firefox account. It keeps asking me to link my phone number and to install Firefox on it, so I did by going onto Google Play Store and installing the browser. Even though I logged onto my Firefox account via my phone, Firefox on my computer still asks me to set it up on my phone. Because of this, I can't finish registering my account. </blockquote> To use Firefox on a single device whether on desktop Windows, Mac , Linux or mobile versions on iOS or Android you do not need to have a Firefox Account. The Firefox Sync part is for to well sync some information between Firefox on two devices. Do you even need to use a Firefox Account for anything? and do you actually want to sync between Firefox on two devices. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account
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boongsong 0 løsninger 7 svar

I received the link to install Firefox on my phone and it says I can do that with the link provided. Doesn't work. Now what?

I received the link to install Firefox on my phone and it says I can do that with the link provided. Doesn't work. Now what?
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cor-el
  • Top 10 Contributor
  • Moderator
17334 løsninger 156715 svar

Hi boongsong

Do you have a mobile device and do you want to use Sync to sync data between other devices?

Hi boongsong Do you have a mobile device and do you want to use Sync to sync data between other devices? *https://support.mozilla.org/en-US/kb/install-firefox-android-device-using-google-play *https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
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FredMcD
  • Top 10 Contributor
4184 løsninger 58421 svar

boongsong said

I received the link to install Firefox on my phone . . .
Doesn't work. Now what?

Please explain the problem in detail. What happens? What is the exact error message(s) ?

Are you talking about the link or the installer?

''boongsong [[#answer-1226747|said]]'' <blockquote> I received the link to install Firefox on my phone . . .<br>Doesn't work. Now what? </blockquote> Please explain the problem in detail. What happens? What is the exact error message(s) ? Are you talking about the link or the installer?
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boongsong 0 løsninger 7 svar

Thank you FredMcD for your response. I installed Mozilla on my PC and it asked for my mobile number. Didn't want to include that but no way to get past that. So, I entered my mobile and it said I had to open my email to sync the phone. It also said I could install the Mozilla app and gave a link. Didn't work. So, because of problems with my PC I had to do a restore and in the process of that, Mozilla was eliminated. Therefore, I won't be needing to complete the sync process because Firefox is no longer on my computer. That's ok anyway because I had problems with it last week and uninstalled it then. No desire at this time to "jump through the hoops" again. Again, thank you for your interest.

Thank you FredMcD for your response. I installed Mozilla on my PC and it asked for my mobile number. Didn't want to include that but no way to get past that. So, I entered my mobile and it said I had to open my email to sync the phone. It also said I could install the Mozilla app and gave a link. Didn't work. So, because of problems with my PC I had to do a restore and in the process of that, Mozilla was eliminated. Therefore, I won't be needing to complete the sync process because Firefox is no longer on my computer. That's ok anyway because I had problems with it last week and uninstalled it then. No desire at this time to "jump through the hoops" again. Again, thank you for your interest.
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FredMcD
  • Top 10 Contributor
4184 løsninger 58421 svar

Adding a phone to your sync account is an option.

If you want, we can help you get Firefox back.

Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Adding a phone to your sync account is an option. If you want, we can help you get Firefox back. Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected.
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cor-el
  • Top 10 Contributor
  • Moderator
17334 løsninger 156715 svar

Hi boongsong

What link was send to your mobile device?

Hi boongsong What link was send to your mobile device?
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