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Firefox crashes

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Hi,

Firefox crashes when connecting to application in non-private mode, but does not crash when connecting in private mode. Below is the crash report.

Accessibility: Active AccessibilityClient: firefox.exe|65.0.0.6963 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x591b AdapterDriverVersion: 21.20.16.4627 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: ciscowebexstart1%40cisco.com:1.0.12,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0,formautofill%40mozilla.org:1.0 AvailablePageFile: 25188855808 AvailablePhysicalMemory: 22767136768 AvailableVirtualMemory: 140735584608256 BIOS_Manufacturer: HP BlockedDllList: BreakpadReserveAddress: 1722382155776 BreakpadReserveSize: 83886080 BuildID: 20190124174741 CPUMicrocodeVersion: 0x8e ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1549399057 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1549371644 MemoryErrorCorrection: None ModuleSignatureInfo: {"CrowdStrike, Inc.":["umppc8305.dll"],"Elastica Inc.":["RAgentDrv.dll","RAgentNsp.dll"],"Malwarebytes Corporation":["mbae64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ole32.dll","setupapi.dll","wintrust.dll","wtsapi32.dll","evr.dll","MSAudDecMFT.dll","mfperfhelper.dll","msmpeg2vdec.dll","mf.dll","ondemandconnroutehelper.dll","explorerframe.dll","twinapi.dll","dataexchange.dll","aepic.dll","mscms.dll","ntshrui.dll","oleacc.dll","OneCoreUAPCommonProxyStub.dll","DWrite.dll","srvcli.dll","wscapi.dll","edputil.dll","credui.dll","OneCoreCommonProxyStub.dll","cscapi.dll","NapiNSP.dll","dxva2.dll","usp10.dll","dbgcore.dll","dbghelp.dll","pnrpnsp.dll","winrnr.dll","wsock32.dll","version.dll","cldapi.dll","linkinfo.dll","urlmon.dll","fltLib.dll","rasadhlp.dll","secur32.dll","AudioSes.dll","MMDevAPI.dll","nlaapi.dll","wshbth.dll","avrt.dll","RTWorkQ.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","mfplat.dll","FWPUCLNT.DLL","winnsi.dll","msvcp110_win.dll","policymanager.dll","iertutil.dll","d3d11.dll","dcomp.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","WINMMBASE.dll","winmm.dll","uxtheme.dll","rmclient.dll","twinapi.appcore.dll","dwmapi.dll","gpapi.dll","dxgi.dll","wininet.dll","winhttp.dll","propsys.dll","ntmarta.dll","winsta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","ucrtbase.dll","bcryptPrimitives.dll","crypt32.dll","windows.storage.dll","KERNELBASE.dll","msvcp_win.dll","win32u.dll","cfgmgr32.dll","gdi32full.dll","shell32.dll","msvcrt.dll","imm32.dll","rpcrt4.dll","imagehlp.dll","shlwapi.dll","oleaut32.dll","advapi32.dll","user32.dll","SHCore.dll","msctf.dll","ws2_32.dll","nsi.dll","clbcatq.dll","sechost.dll","psapi.dll","combase.dll","gdi32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozavcodec.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","mozglue.dll","ia2marshal.dll","lgpllibs.dll"],"Symantec Corporation":["IPSEng64.dll","sysfer.dll"]} MozCrashReason: MOZ_CRASH(Should never get here!) Notes: FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1436, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 22.21.13.8216DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 624562 StartupCrash: 0 StartupTime: 1549371644 SystemMemoryUsePercentage: 33 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32647,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2904,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":904,"installYear":2018},"hdd":{"profile":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"},"binary":{"model":"ST1000LM049-2GH172","revision":"RXM3"},"system":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x591b","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"21.20.16.4627","driverDate":"3-9-2017","GPUActive":true},{"description":"NVIDIA Quadro M2200","vendorID":"0x10de","deviceID":"0x1436","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll","driverVersion":"22.21.13.8216","driverDate":"5-9-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["Symantec Endpoint Protection"],"antispyware":null,"firewall":["Symantec Endpoint Protection","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-1-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="},"searchCohort":"nov17-2"},"profile":{"creationDate":17855},"addons":{"activeAddons":{"ciscowebexstart1@cisco.com":{"version":"1.0.12","scope":1,"type":"extension","updateDay":17904,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Join WebEx meetings using Firefox ™","name":"Cisco WebEx Extension","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904,"signedState":2},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17887,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form

Hi, Firefox crashes when connecting to application in non-private mode, but does not crash when connecting in private mode. Below is the crash report. Accessibility: Active AccessibilityClient: firefox.exe|65.0.0.6963 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x591b AdapterDriverVersion: 21.20.16.4627 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: ciscowebexstart1%40cisco.com:1.0.12,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0,formautofill%40mozilla.org:1.0 AvailablePageFile: 25188855808 AvailablePhysicalMemory: 22767136768 AvailableVirtualMemory: 140735584608256 BIOS_Manufacturer: HP BlockedDllList: BreakpadReserveAddress: 1722382155776 BreakpadReserveSize: 83886080 BuildID: 20190124174741 CPUMicrocodeVersion: 0x8e ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1549399057 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1549371644 MemoryErrorCorrection: None ModuleSignatureInfo: {"CrowdStrike, Inc.":["umppc8305.dll"],"Elastica Inc.":["RAgentDrv.dll","RAgentNsp.dll"],"Malwarebytes Corporation":["mbae64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ole32.dll","setupapi.dll","wintrust.dll","wtsapi32.dll","evr.dll","MSAudDecMFT.dll","mfperfhelper.dll","msmpeg2vdec.dll","mf.dll","ondemandconnroutehelper.dll","explorerframe.dll","twinapi.dll","dataexchange.dll","aepic.dll","mscms.dll","ntshrui.dll","oleacc.dll","OneCoreUAPCommonProxyStub.dll","DWrite.dll","srvcli.dll","wscapi.dll","edputil.dll","credui.dll","OneCoreCommonProxyStub.dll","cscapi.dll","NapiNSP.dll","dxva2.dll","usp10.dll","dbgcore.dll","dbghelp.dll","pnrpnsp.dll","winrnr.dll","wsock32.dll","version.dll","cldapi.dll","linkinfo.dll","urlmon.dll","fltLib.dll","rasadhlp.dll","secur32.dll","AudioSes.dll","MMDevAPI.dll","nlaapi.dll","wshbth.dll","avrt.dll","RTWorkQ.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","mfplat.dll","FWPUCLNT.DLL","winnsi.dll","msvcp110_win.dll","policymanager.dll","iertutil.dll","d3d11.dll","dcomp.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","WINMMBASE.dll","winmm.dll","uxtheme.dll","rmclient.dll","twinapi.appcore.dll","dwmapi.dll","gpapi.dll","dxgi.dll","wininet.dll","winhttp.dll","propsys.dll","ntmarta.dll","winsta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","ucrtbase.dll","bcryptPrimitives.dll","crypt32.dll","windows.storage.dll","KERNELBASE.dll","msvcp_win.dll","win32u.dll","cfgmgr32.dll","gdi32full.dll","shell32.dll","msvcrt.dll","imm32.dll","rpcrt4.dll","imagehlp.dll","shlwapi.dll","oleaut32.dll","advapi32.dll","user32.dll","SHCore.dll","msctf.dll","ws2_32.dll","nsi.dll","clbcatq.dll","sechost.dll","psapi.dll","combase.dll","gdi32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozavcodec.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","mozglue.dll","ia2marshal.dll","lgpllibs.dll"],"Symantec Corporation":["IPSEng64.dll","sysfer.dll"]} MozCrashReason: MOZ_CRASH(Should never get here!) Notes: FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1436, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 22.21.13.8216DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 624562 StartupCrash: 0 StartupTime: 1549371644 SystemMemoryUsePercentage: 33 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32647,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2904,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":904,"installYear":2018},"hdd":{"profile":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"},"binary":{"model":"ST1000LM049-2GH172","revision":"RXM3"},"system":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x591b","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"21.20.16.4627","driverDate":"3-9-2017","GPUActive":true},{"description":"NVIDIA Quadro M2200","vendorID":"0x10de","deviceID":"0x1436","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll","driverVersion":"22.21.13.8216","driverDate":"5-9-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["Symantec Endpoint Protection"],"antispyware":null,"firewall":["Symantec Endpoint Protection","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-1-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="},"searchCohort":"nov17-2"},"profile":{"creationDate":17855},"addons":{"activeAddons":{"ciscowebexstart1@cisco.com":{"version":"1.0.12","scope":1,"type":"extension","updateDay":17904,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Join WebEx meetings using Firefox ™","name":"Cisco WebEx Extension","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904,"signedState":2},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17887,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

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This is the rest of the report. Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17886}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17932}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"searchCohort":{"branch":"nov17-2"}}} ThreadIdNameMapping: 12256:"Gecko_IOThread",6848:"JS Watchdog",22948:"JS Helper",22184:"JS Helper",21040:"JS Helper",15668:"JS Helper",10988:"JS Helper",16444:"JS Helper",14064:"JS Helper",25700:"JS Helper",11168:"Timer",13656:"Link Monitor",25476:"Socket Thread",9472:"IPDL Background",22600:"VsyncIOThread",16472:"WindowsVsyncThread",8616:"Compositor",28324:"ImgDecoder #1",23380:"ImageIO",18976:"Cache2 I/O",12948:"Cookie",3160:"DOM Worker",29120:"GMPThread",29124:"Worker Launcher",29212:"HTML5 Parser",29248:"StyleThread#0",29252:"StyleThread#1",29256:"StyleThread#2",29260:"StyleThread#3",29264:"StyleThread#4",29268:"StyleThread#5",29272:"ImageBridgeChild",29376:"ProcessHangMon",29392:"DOM Worker",29552:"DataStorage",29692:"Cache I/O",28896:"mozStorage #1",28892:"localStorage DB",28944:"QuotaManager IO",29012:"URL Classifier",29048:"Classifier Update",29136:"COM MTA",29396:"mozStorage #2",29460:"mozStorage #3",28724:"SaveScripts",29628:"DOM Worker",29328:"mozStorage #4",29556:"mozStorage #5",12324:"mozStorage #6",29464:"ImgDecoder #2",29924:"mozStorage #7",29932:"mozStorage #8",18788:"a11y telemetry",24220:"ProxyResolution",9340:"DNS Resolver #33",24428:"DNS Resolver #34",30048:"StreamTrans #413",20556:"SSL Cert #69",13116:"SSL Cert #70", Throttleable: 1 TotalPageFile: 39333339136 TotalPhysicalMemory: 34233065472 TotalVirtualMemory: 140737488224256 UptimeTS: 77747.585687428 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 65.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

REACHAGENT MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll :  :  
REACHAGENT MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll :  :  
REACHAGENT MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll :  :  
REACHAGENT MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll :  :  
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
REACH AGENT LSP : 30 : 2 : 0 : 0 : 0x20066 : 0x4 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll : 0x80000004 : a6274706-7d07-4d2c-9a52-4b93aba3b0b8

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

This is the rest of the report. Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17886}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17932}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"searchCohort":{"branch":"nov17-2"}}} ThreadIdNameMapping: 12256:"Gecko_IOThread",6848:"JS Watchdog",22948:"JS Helper",22184:"JS Helper",21040:"JS Helper",15668:"JS Helper",10988:"JS Helper",16444:"JS Helper",14064:"JS Helper",25700:"JS Helper",11168:"Timer",13656:"Link Monitor",25476:"Socket Thread",9472:"IPDL Background",22600:"VsyncIOThread",16472:"WindowsVsyncThread",8616:"Compositor",28324:"ImgDecoder #1",23380:"ImageIO",18976:"Cache2 I/O",12948:"Cookie",3160:"DOM Worker",29120:"GMPThread",29124:"Worker Launcher",29212:"HTML5 Parser",29248:"StyleThread#0",29252:"StyleThread#1",29256:"StyleThread#2",29260:"StyleThread#3",29264:"StyleThread#4",29268:"StyleThread#5",29272:"ImageBridgeChild",29376:"ProcessHangMon",29392:"DOM Worker",29552:"DataStorage",29692:"Cache I/O",28896:"mozStorage #1",28892:"localStorage DB",28944:"QuotaManager IO",29012:"URL Classifier",29048:"Classifier Update",29136:"COM MTA",29396:"mozStorage #2",29460:"mozStorage #3",28724:"SaveScripts",29628:"DOM Worker",29328:"mozStorage #4",29556:"mozStorage #5",12324:"mozStorage #6",29464:"ImgDecoder #2",29924:"mozStorage #7",29932:"mozStorage #8",18788:"a11y telemetry",24220:"ProxyResolution",9340:"DNS Resolver #33",24428:"DNS Resolver #34",30048:"StreamTrans #413",20556:"SSL Cert #69",13116:"SSL Cert #70", Throttleable: 1 TotalPageFile: 39333339136 TotalPhysicalMemory: 34233065472 TotalVirtualMemory: 140737488224256 UptimeTS: 77747.585687428 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 65.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 REACHAGENT MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll : : REACHAGENT MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll : : REACHAGENT MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll : : REACHAGENT MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll : : MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a REACH AGENT LSP : 30 : 2 : 0 : 0 : 0x20066 : 0x4 : %PROGRAMFILES(x86)%\Elastica-Reach\x64\RAgentDrv.dll : 0x80000004 : a6274706-7d07-4d2c-9a52-4b93aba3b0b8 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
FredMcD
  • Top 10 Contributor
4269 løsninger 59840 svar

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support