Firefox crashing at startup - mac
Whenever i open firefox it immediately crashed. This also happens in safe mode. Heres the crash report detail:
AdapterDeviceID: 0x5926 AdapterVendorID: 0x8086 BuildID: 20181203164059 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1546650225 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1546649593 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x5926FP(D00-L1000-W00000000-T010) WR? WR- OMTP? OMTP+1 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 283 StartupCrash: 0 StartupTime: 1546650224 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181203164059","version":"60.4.0","vendor":"Mozilla","platformVersion":"60.4.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":142,"stepping":9,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-DK"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x5926","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro14,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TextureUsage: 70778880 ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",16:"BGReadURLs",17:"Hang Monitor",18:"Cache2 I/O",19:"Cookie",20:"StreamTrans #1",21:"GMPThread",22:"Compositor",23:"VRListener",24:"ImgDecoder #1",25:"ImageIO",26:"IPDL Background",28:"ImageBridgeChild",31:"DOM Worker",36:"ProcessHangMon", Throttleable: 1 UptimeTS: 1.10311746 Vendor: Mozilla Version: 60.4.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Alle svar (12)
I should probably add that i have tried reinstalling, removing all files related to firefox (that i could find), restarting the computer, and installing the alpha version.
If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
The crash report is several pages of data. We need the report numbers to see the whole report.
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
Crash ID: bp-5c4303a8-e9a1-4279-8c96-bdf090190105 Crash ID: bp-6c32301c-b4f0-45d0-9f93-7f6bb0190105 Crash ID: bp-34feb7c8-eb1e-4bfa-be82-b69020190105 Crash ID: bp-39c16419-47b9-4dcc-8384-c23350190105 Crash ID: bp-500121e9-716c-4b91-8a37-d21930190105
Product Firefox Release Channel esr Version 60.4.0esr Build ID 20181203164059 OS OS X 10.14 OS Version 10.14.2 18C54
bp-5c4303a8-e9a1-4279-8c96-bdf090190105 bp-6c32301c-b4f0-45d0-9f93-7f6bb0190105 bp-34feb7c8-eb1e-4bfa-be82-b69020190105
Signature: nsObserverService::NotifyObservers
MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Using observer service off the main thread!)
Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
This is for Sumo's Related Bugs 1425898 RESOLVED FIXED Crash in nsObserverService::NotifyObservers
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
No difference in safe mode; still crashes immediately.
We have seen crashes reported caused by a fbplugin (Facebook photo uploader) in the "Internet Plug-Ins" folder, so you can check if you have this component.
There's nothing in ~/Library/Internet Plug-Ins/
And in the global Library folder?
- /Library/Internet Plug-Ins
There are some plugins in there, but no fbplugin. I've attached a photo of /Library/Internet Plug-Ins.
Ændret af FlyverLars den
OK, so there isn't a fbplugin.
You can check for issues caused by Firefox hardware acceleration.
Try to start Firefox in Safe Mode to see if that works.
- Mac: hold down the Options key while starting Firefox
- Windows: hold down the Shift key while starting Firefox
You can also check in Font Book for issues with fonts.
Unfortunately safe mode doesn't work either. I'm not sure what you mean with Font Book issues, but i haven't changed any fonts and it worked not too long ago.