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Firefox crashes

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Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221

Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221 Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134

Yderligere information

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FredMcD
  • Top 10 Contributor
4274 løsninger 59946 svar

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 OS Windows 10 OS Version 10.0.17134

bp-3a8bb708-e82f-434f-a500-238670181221 Signature: ComputeCrc32

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 OS Windows 10 OS Version 10.0.17134 bp-3a8bb708-e82f-434f-a500-238670181221 Signature: ComputeCrc32 Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR ntdll.dll = Microsoft This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace
FredMcD
  • Top 10 Contributor
4274 løsninger 59946 svar

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Spørgsmålsstiller

even in safe mode it crashes

even in safe mode it crashes
FredMcD
  • Top 10 Contributor
4274 løsninger 59946 svar
Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
cor-el
  • Top 10 Contributor
  • Moderator
17591 løsninger 159130 svar

This could be a problem with one or more of the installed fonts on your Windows OS.

Did you recently install or update fonts?

Does this happen if you visit specific websites that use a font that triggers this crash?

This could be a problem with one or more of the installed fonts on your Windows OS. Did you recently install or update fonts? Does this happen if you visit specific websites that use a font that triggers this crash?