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Firefox not functioning right

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Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install

Now the issue is and has been is I load Firefox and sometimes I cannot even access anything from the address bar it just sits there.

Its kinda hit and miss I can click on a tab and sometimes my favs are there and its all good. Seems like its doing its own thing..........no no we dont want that :)

What are your suggestions?


Thanks, Natalie

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install Now the issue is and has been is I load Firefox and sometimes I cannot even access anything from the address bar it just sits there. Its kinda hit and miss I can click on a tab and sometimes my favs are there and its all good. Seems like its doing its own thing..........no no we dont want that :) What are your suggestions? Thanks, Natalie

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 31.0 r0

Program

  • Firefox 63.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • Support-URL: https://support.mozilla.org/1/firefox/63.0.3/WINNT/en-US/

Udvidelser

  • IBM Security Rapport 2.1.41 (rapportext@trusteer.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Grafik

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  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
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Ændrede indstillinger

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FredMcD
  • Top 10 Contributor
4220 løsninger 58899 svar

If you haven't done this, please try it now;

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

If you haven't done this, please try it now; Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Spørgsmålsstiller

Hiya Fred,

Thanks for the quick reply. The only thing I see besides Mozilla Firefox is Mozilla Maintenance Service..........I should keep that?

Thanks Natalie

Hiya Fred, Thanks for the quick reply. The only thing I see besides Mozilla Firefox is Mozilla Maintenance Service..........I should keep that? Thanks Natalie
FredMcD
  • Top 10 Contributor
4220 løsninger 58899 svar

Nyttigt svar

Did you remove the Mozilla Firefox folder during your re-install? If not, follow my instructions above.

Did you remove the Mozilla Firefox folder during your re-install? If not, follow my instructions above.

Spørgsmålsstiller

Hiya..........yayyyyy so far so good :) Looks like the download you sent worked perfectly.

Thanks again Fred

Natalie

Hiya..........yayyyyy so far so good :) Looks like the download you sent worked perfectly. Thanks again Fred Natalie
FredMcD
  • Top 10 Contributor
4220 løsninger 58899 svar

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.


The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support. -------------- The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://qsurvey.mozilla.com/s3/FirefoxInput/ this link]. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

Spørgsmålsstiller

Hiya............sorry to say its doing the same thing again. No favorite places and can use the address bar. It seems like it does what it wants.

Help :)

Natalie

Hiya............sorry to say its doing the same thing again. No favorite places and can use the address bar. It seems like it does what it wants. Help :) Natalie

Spørgsmålsstiller

and cant use address bar

and '''cant '''use address bar

Spørgsmålsstiller

PS Tried to type in web site in address bar and it just sits there. Only reason I can get to support is via help on right side of screen :(

Appreciate your help

Thanks Natalie

PS Tried to type in web site in address bar and it just sits there. Only reason I can get to support is via help on right side of screen :( Appreciate your help Thanks Natalie

Spørgsmålsstiller

Now..........it pops up right when I select a new tab.....its not right

Now..........it pops up right when I select a new tab.....its not right
FredMcD
  • Top 10 Contributor
4220 løsninger 58899 svar

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Spørgsmålsstiller

Started it in safemode..........Seems to be working ok now.........I existed safemode then restarted it will keep testing things and so far so good

Keep you posted and thanks again so much.

Natalie

Started it in safemode..........Seems to be working ok now.........I existed safemode then restarted it will keep testing things and so far so good Keep you posted and thanks again so much. Natalie
FredMcD
  • Top 10 Contributor
4220 løsninger 58899 svar

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

It could be the work of one of your add-ons, or it could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link} Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A) ''' In the Add-ons Manager, on the left, select '''Extensions. ''' Disable a few add-ons, then '''Restart Firefox. ''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All Of them. ''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Spørgsmålsstiller

LOL your detective.....yes I do beta testing and now.....when I go to the address bar like for bedbathandbeyond it does nothing so we know something is hold it and allowing it to be very erratic. The tabs are not working.

Will check back after I do all of the above

)
LOL your detective.....yes I do beta testing and now.....when I go to the address bar like for bedbathandbeyond it does nothing so we know something is hold it and allowing it to be very erratic. The tabs are not working. Will check back after I do all of the above :)

Spørgsmålsstiller

Well I have no addons now what?

Well I have no addons now what?

Spørgsmålsstiller

Ok I cant do searches at all in google bar or in address bar...........something is not hooking right..........you/we will find it

Should I do a refresh altho I would not think that would help I just did a clean install.

Ok I cant do searches at all in google bar or in address bar...........something is not hooking right..........you/we will find it Should I do a refresh altho I would not think that would help I just did a clean install.
FredMcD
  • Top 10 Contributor
4220 løsninger 58899 svar

That will have to be your choise.

Refreshing Firefox {web link} is a LAST RESORT ! !

Refreshing Firefox -- easily fix most problems

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed.

That will have to be your choise. [https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Refreshing Firefox] {web link} is a '''LAST RESORT ! !''' Refreshing Firefox -- easily fix most problems If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed.

Spørgsmålsstiller

Gotta stuck here its just not acting right something is in the way.................any more ideas out there? The tabs are not responsive and its driving me crazy lol

Thanks

Gotta stuck here its just not acting right something is in the way.................any more ideas out there? The tabs are not responsive and its driving me crazy lol Thanks
FredMcD
  • Top 10 Contributor
4220 løsninger 58899 svar

Please explain the problem in detail. What happens? What is the exact error messages?

Please explain the problem in detail. What happens? What is the exact error messages?

Spørgsmålsstiller

Well like right now I went to my favorites in middle of page clicked on it a tab opened and nothing else the wheel is just spinnning. I get no errors at all

)
Well like right now I went to my favorites in middle of page clicked on it a tab opened and nothing else the wheel is just spinnning. I get no errors at all :)

Spørgsmålsstiller

I have one place opened and that tab I mentioned before is still spinning.......... so the tabs are not working right.

I tried my fav for blogtalkradio and that one opened ok. It very erratic

I have one place opened and that tab I mentioned before is still spinning.......... so the tabs are not working right. I tried my fav for blogtalkradio and that one opened ok. It very erratic