Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox won't load a site, ie will.

  • 4 svar
  • 1 har dette problem
  • 4 visninger
  • Seneste svar af FredMcD

more options

I am using firefox 60.0

I try to play videos from website https://www.cbs.com/watch/.

I get this error message.

<<this box will not accept the picture of the error message>>

But USING IE 11.342 the website works and plays the video.

Got any suggestions on what settings I need to change OR DOES FIREFOX NOT PLAY WELL WITH CBS??????????

tried to upload picture of error message, but website would not complete uploading.

Alle svar (4)

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


rbis said

I try to play videos from website https://www.cbs.com/watch/.

For me, the page loads, but not the clip.


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Ændret af FredMcD den

more options

attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box.

I tried to include the screen shot. i put in my description of the problem two lines explaining why the screens was not sent.

line 1 <<this box will not accept the picture of the error message>>

line 2 tried to upload picture of error message, but website would not complete uploading.

upload seems to have taken this time

more options

1-clicking menu (urc) did not bring up a switch to turn on/off protection. 2-i got protection disabled, but video will will not play. see attached screen shotr

more options

I opened my Win IE and after disabling the ad blocker the clip played.

I called for more help.