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Why can't I access my bank account on your site?

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Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

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FredMcD
  • Top 10 Contributor
4194 løsninger 58532 svar

Please explain the problem in detail. What happens? What is the exact error messages?

Please explain the problem in detail. What happens? What is the exact error messages?

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I have the address pinned to my toolbar. When I tried to enter the site today, Firefox would NOT let me. I called my bank who told me that it's a problem with an update from Firefox and that if I rebooted it should solve the problem. It did not work. The message error I got was:

Your connection is not secure The owner of online.stmarysbank.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

Websites prove their identity via certificates, which are issued by certificate authorities. Most browsers no longer trust certificates issued by GeoTrust, RapidSSL, Symantec, Thawte, and VeriSign. online.stmarysbank.com uses a certificate from one of these authorities and so the website’s identity cannot be proven.

You may notify the website’s administrator about this problem.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

The bank did NOT change their info. I used a different browser and was able to get into my account. What is going on? Can this be fixed? Thanks for your help.

I have the address pinned to my toolbar. When I tried to enter the site today, Firefox would NOT let me. I called my bank who told me that it's a problem with an update from Firefox and that if I rebooted it should solve the problem. It did not work. The message error I got was: Your connection is not secure The owner of online.stmarysbank.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. Websites prove their identity via certificates, which are issued by certificate authorities. Most browsers no longer trust certificates issued by GeoTrust, RapidSSL, Symantec, Thawte, and VeriSign. online.stmarysbank.com uses a certificate from one of these authorities and so the website’s identity cannot be proven. You may notify the website’s administrator about this problem. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate. The bank did NOT change their info. I used a different browser and was able to get into my account. What is going on? Can this be fixed? Thanks for your help.
philipp
  • Top 25 Contributor
  • Moderator
5282 løsninger 23336 svar

hi, it's due to https://blog.mozilla.org/security/2018/07/30/update-on-the-distrust-of-symantec-tls-certificates/ - please contact the site and make them aware of the issue as their certificate will start to fail in all major browser soon (you're using a beta version of firefox, that's why you're already seeing this change now).

hi, it's due to https://blog.mozilla.org/security/2018/07/30/update-on-the-distrust-of-symantec-tls-certificates/ - please contact the site and make them aware of the issue as their certificate will start to fail in all major browser soon (you're using a beta version of firefox, that's why you're already seeing this change now).
FredMcD
  • Top 10 Contributor
4194 løsninger 58532 svar
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message [https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors?redirectlocale=en-US&redirectslug=Error+loading+web+sites Websites don't load - troubleshoot and fix error messages] http://kb.mozillazine.org/Error_loading_websites *uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN *configured their website improperly How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
muirton11 0 løsninger 7 svar

Microsoft is now able to block access to my bank account and this has to be due to you; I will return to Safari and you enjoy your association with microsoft, google and whomsoever you are beholden to.

Microsoft is now able to block access to my bank account and this has to be due to you; I will return to Safari and you enjoy your association with microsoft, google and whomsoever you are beholden to.
philipp
  • Top 25 Contributor
  • Moderator
5282 løsninger 23336 svar

mozilla has no association with microsoft and if your bank isn't taking any action soon to get its https certificate issued by a trusted vendor it will be blocked by safari soon as well: https://support.apple.com/HT208860

mozilla has no association with microsoft and if your bank isn't taking any action soon to get its https certificate issued by a trusted vendor it will be blocked by safari soon as well: https://support.apple.com/HT208860
cor-el
  • Top 10 Contributor
  • Moderator
17346 løsninger 156796 svar

See also "Certificate does not come from a trusted source".

See also "Certificate does not come from a trusted source". * https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean
muirton11 0 løsninger 7 svar

My explanation might have been poorly written. Microsoft, not Firefox, blocked my entry to my bank account....no idea why but safari was fine.

My explanation might have been poorly written. Microsoft, not Firefox, blocked my entry to my bank account....no idea why but safari was fine.
smithassoc 0 løsninger 15 svar

Hi, I have had some sort of Help from FRED McD But Unfortunately it has not Really Helped Again,I attempted to Log into my Accounts at ubank.com.au & after approx 45 secs I was able to access my Accounts,when I tried to access information about any of the Accounts,Firefox Would Return me to the Log in Screen This happened at least 4 times & then I GAVE UP I then Logged into ubank.com.au using GOOGLE CHROME & not a problem at all & it was near instant WHAT IS THE MATTER with FIREFOX??????????? It has become a nightmare & I MEAN A NIGHTMARE I am & have been A GREAT BELIEVER that is is NOT BROKE,Then DON'T Fix it The IDIOTS AT FIREFOX keep on playing with it & stuff it up nearly every time Or If I decide to stick with Firefox (after being with them for well over 15 Years) or do I go back to a Version Of Firefox before All this SHIT Started Yes I am PEED OFF with FireFox What Version do I have to go back to before all this happened??????????? or How can I Permanently Fix the Problem

Hi, I have had some sort of Help from FRED McD But Unfortunately it has not Really Helped Again,I attempted to Log into my Accounts at ubank.com.au & after approx 45 secs I was able to access my Accounts,when I tried to access information about any of the Accounts,Firefox Would Return me to the Log in Screen This happened at least 4 times & then I GAVE UP I then Logged into ubank.com.au using GOOGLE CHROME & not a problem at all & it was near instant WHAT IS THE MATTER with FIREFOX??????????? It has become a nightmare & I MEAN A NIGHTMARE I am & have been A GREAT BELIEVER that is is NOT BROKE,Then DON'T Fix it The IDIOTS AT FIREFOX keep on playing with it & stuff it up nearly every time Or If I decide to stick with Firefox (after being with them for well over 15 Years) or do I go back to a Version Of Firefox before All this SHIT Started Yes I am PEED OFF with FireFox What Version do I have to go back to before all this happened??????????? or How can I Permanently Fix the Problem
muirton11 0 løsninger 7 svar

Access to my account is no longer a problem; no idea why, the trouble occurred ages ago. Hockey is something else. Firefox is a no go for Hockey Night in Canada, but Safari is great.

Access to my account is no longer a problem; no idea why, the trouble occurred ages ago. Hockey is something else. Firefox is a no go for Hockey Night in Canada, but Safari is great.
smithassoc 0 løsninger 15 svar

I have very nearly transferred all my Data across to Google Chrome,even though I DON"T TRUST GOOGLE I had a look at Safari,but it does not have the facilities that Firefox & Google Chrome has

I have very nearly transferred all my Data across to Google Chrome,even though I DON"T TRUST GOOGLE I had a look at Safari,but it does not have the facilities that Firefox & Google Chrome has
smithassoc 0 løsninger 15 svar

majean19 said

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.
''majean19 [[#question-1238939|said]]'' <blockquote> Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours. </blockquote>
smithassoc 0 løsninger 15 svar

Hi majean19 I have had the same Sorts of Problem I always have been a great believer that if it is not Broken,THEN DON'T Fix I have been a Firefox User foe at least 15+ Years The IDIOTS that Keep Changing it is PATHETIC All they do is CREATE MORE PROBLEMS Even Though they are Volunteers,They need to get a new Person To Oversea Them & STOP THEM MAKING UN NECESSARY changes DARRYL.SMITH.

Hi majean19 I have had the same Sorts of Problem I always have been a great believer that if it is not Broken,THEN DON'T Fix I have been a Firefox User foe at least 15+ Years The IDIOTS that Keep Changing it is PATHETIC All they do is CREATE MORE PROBLEMS Even Though they are Volunteers,They need to get a new Person To Oversea Them & STOP THEM MAKING UN NECESSARY changes DARRYL.SMITH.
smithassoc 0 løsninger 15 svar

cor-el said

See also "Certificate does not come from a trusted source".
''cor-el [[#answer-1168972|said]]'' <blockquote> See also "Certificate does not come from a trusted source". * https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean </blockquote>
smithassoc 0 løsninger 15 svar

THAT is Not Necessary I Use ESET Banking & it is more Secure than FIREFOX

THAT is Not Necessary I Use ESET Banking & it is more Secure than FIREFOX
FredMcD
  • Top 10 Contributor
4194 løsninger 58532 svar

darrylsmith said

The IDIOTS that Keep Changing it is PATHETIC . . . .
CREATE MORE PROBLEMS Even Though they are Volunteers

Those people are employees of Mozilla. We of the support forum are volunteers.


The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

''darrylsmith [[#answer-1198303|said]]'' <blockquote> The IDIOTS that Keep Changing it is PATHETIC . . . .<br> CREATE MORE PROBLEMS Even Though they are Volunteers </blockquote> Those people are employees of Mozilla. We of the support forum are volunteers. The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://qsurvey.mozilla.com/s3/FirefoxInput/ this link]. Your feedback gets collected by a team of people who read it and gather data about the most common issues.