I can't add bookmarks and your help page is made for people using a mobile app. There is no menu button on my computer
I can't add bookmarks. When I try, nothing happens. I have tried to use the help pages, but the section on removing add-ons is for people on a mobile device, so there is no menu or add-ons tab. I have a new MacBookPro computer (2017) and the latest version of FireFox. I have removed Java, I started in Safe Mode, I don't know what else to try.
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Hi ChristineAndrews, sorry to hear about this problem.
Is the issue only with adding new bookmarks or is Firefox also unable to save new history entries? Sometimes there is a severe problem with the "Places" database that stores that data together. This article has more information on that problem: Fix "The bookmarks and history system will not be functional" error message.
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Check out this page https://support.mozilla.org/en-US/kb/bookmarks-firefox
I know how to make a bookmark. The problem is that when I try to bookmark a page it doesn't work.
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Hi ChristineAndrews, sorry to hear about this problem.
Is the issue only with adding new bookmarks or is Firefox also unable to save new history entries? Sometimes there is a severe problem with the "Places" database that stores that data together. This article has more information on that problem: Fix "The bookmarks and history system will not be functional" error message.
The star doesn't turn golden? Or it doesn't show up in the bookmark toolbar (bookmarks by default, if not edited, are saved to other bookmarks) Please elaborate.
You can always preform a refresh before any lengthy troubleshooting process: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings