Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reinstall w/o 'use previous' still gives me profile list

  • 3 svar
  • 1 har dette problem
  • 15 visninger
  • Seneste svar af FredMcD

more options

I've been having issues w/FF 61.0.2 losing everything new such as new bookmarks, ANY setting. Have posted Qs and followed various steps. Finally tried a complete reinstall. I uninstalled (from Windows 7 Pro 64b), rebooted, downloaded & used the installer, w/gave me 62.0.2 which is only 3 days old. Only hiccup was an error stating 'MS Register Server has stopped working' and I chose 'close the program'.

I specifically unchecked the box upon install to NOT use any old settings when it prompted me 'FF has been installed before' yet a fresh install now gives me my old profiles prompt. I do not want ANY old settings. I need a COMPLETELY new pristine FF install.

Please help me get back to using FF where I can save bookmarks, install uBlock, make cookie exceptions, only default profile, etc.


Thank you profusely in advance,

Mac

Valgt løsning

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

Læs dette svar i sammenhæng 👍 0

Alle svar (3)

more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

Thanks FredMcD. Previously, when I found other steps didn't solve, I tried the prefs.js solution. But in looking for prefs.js I opened User>App Data>Roaming>Mozilla and found 3 folders. Extensions was empty, SystemExtensionsDev was empty. In FF folder I found 3 vy old prefs.js files. So I wasn't sure how to proceed.

In any case, I deleted all but the default profile and everything seems to work now. Oddly, a fresh install of latest FF has uBlock Origin. I don't understand why but I'm monitoring a new bookmark. Hopefully things will behave.

Thanks again,

Mac

more options

Valgt løsning

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.