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I use hughes.net email and I cannot compose an emial in html only in text.

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I can do everything in my email account but compose an email in html. I've talked with Hughes.net and they directed me to you. I have uninstalled mozilla and re installed it, cleared cookies and cache nothing seems to fix the problem. It works with Google Chrome but I don't really like Chrome. I prefer Firefox Mozilla. Please don't force me to use Chrome!!!!!! Help!!!!!!!!!!!!!

I can do everything in my email account but compose an email in html. I've talked with Hughes.net and they directed me to you. I have uninstalled mozilla and re installed it, cleared cookies and cache nothing seems to fix the problem. It works with Google Chrome but I don't really like Chrome. I prefer Firefox Mozilla. Please don't force me to use Chrome!!!!!! Help!!!!!!!!!!!!!

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Installerede plugins

  • Shockwave Flash 29.0 r0

Program

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

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FredMcD
  • Top 10 Contributor
4259 løsninger 59635 svar

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Spørgsmålsstiller

This did not help my issue. I right clicked on Inspect Element and notice the tool bar for all the font selections is disabled. So I included a screen shot that shows this. And yes I am in safe mode. I don't have a clue if that's an issue but I'm just sayin' ....

Thanks for your help! I am using a pc with win10 if that helps. Did I mention that I can compose an email in Chrome? All works fine there. But I do not like Chrome.

This did not help my issue. I right clicked on Inspect Element and notice the tool bar for all the font selections is disabled. So I included a screen shot that shows this. And yes I am in safe mode. I don't have a clue if that's an issue but I'm just sayin' .... Thanks for your help! I am using a pc with win10 if that helps. Did I mention that I can compose an email in Chrome? All works fine there. But I do not like Chrome.
FredMcD
  • Top 10 Contributor
4259 løsninger 59635 svar

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While you are in Safe Mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. Type '''about:preferences'''<enter> in the address bar. * '''Cookies; ''' Select '''Privacy. ''' Under '''History, ''' select Firefox will '''Use Custom Settings. ''' Press the button on the right side called '''Show Cookies. ''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache; ''' Select '''Advanced > Network. ''' [v57+] Select '''Privacy. ''' Across from '''Cached Web Content, ''' Press '''Clear Now. ''' If there is still a problem, [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While you are in Safe Mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Spørgsmålsstiller

Sorry Fred nothing worked for me! Still unable to compose an email.

Sorry Fred nothing worked for me! Still unable to compose an email.
Happy112 561 løsninger 5694 svar

Hi,

Stab in the dark, but under 'Preferences' => 'Displaying Messages' => 'Display Mail' : have you checked  :

'As HTML (when possible)' or : 'As Text'  ?

See : https://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/About%20HughesNet%20Mail.pdf

Hi, Stab in the dark, but under 'Preferences' => 'Displaying Messages' => 'Display Mail' : have you checked : 'As HTML (when possible)' or : 'As Text' ? See : https://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/About%20HughesNet%20Mail.pdf

Spørgsmålsstiller

Happy112 I can compose in text but not html. Does not make sense to me. It was worth a try though! Thanks!

Happy112 I can compose in text but not html. Does not make sense to me. It was worth a try though! Thanks!
FredMcD
  • Top 10 Contributor
4259 løsninger 59635 svar

I called for more help.

I called for more help.