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My website doesn't work on Firefox anymore but works on Chrome. How do I fix this so my customers can complet their training with Firefox if they wish to do so?

Skrevet

We offer an online training to our customers that no longer works with Firefox but still works with Chrome. The problem started last week and we haven't been able to resolve it. We can entre on the main page of the training, but cannot visualize the lessons that open in a different window. Can someone please help me with the issue so that we can resolve it as soon as possible ? The people who developped the training for us are no longer in business.

We offer an online training to our customers that no longer works with Firefox but still works with Chrome. The problem started last week and we haven't been able to resolve it. We can entre on the main page of the training, but cannot visualize the lessons that open in a different window. Can someone please help me with the issue so that we can resolve it as soon as possible ? The people who developped the training for us are no longer in business.

Yderligere systemdetaljer

Program

  • Firefox 58.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • Support-URL: https://support.mozilla.org/1/firefox/58.0.2/WINNT/fr/

Udvidelser

  • TAAR Experiment v2 Shield Study 1.0.11 (taarexpv2@shield.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Grafik

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  • adapterDescription2:
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  • adapterDrivers2:
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  • adapterRAM2:
  • adapterSubsysID: 06111028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 9-29-2016
  • driverDate2:
  • driverVersion: 20.19.15.4531
  • driverVersion2:
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  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
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  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b1df) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b1df) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: False

Ændrede indstillinger

Diverse

  • User JS: Nej
  • Tilgængelighed: Nej
Luk
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

Please explain the problem in detail. What happens? Error messages?

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

Please explain the problem in detail. What happens? Error messages? Please provide public link(s) (no password) that we can check out. '''No Personal Information Please ! '''

Spørgsmålsstiller

Here's a link to the training : http://moodle.envirocompetences.org/

In the English version of the training: When we click on «Introduction» there is another window that opens which is normal. However, when we click on «Enter» on the second screen, we are redirected to the first screen which is not normal.

In the french version of the training: When we click on «Introduction» there is another window that opens which is normal. However, when we click on «Enter» on the second screen, we are directed to a 3rd screen which is also normal. However, the 3rd screen remains blank.

I've included print screens of the problem so that you can see excatly what I mean.

Here's a link to the training : http://moodle.envirocompetences.org/ In the English version of the training: When we click on «Introduction» there is another window that opens which is normal. However, when we click on «Enter» on the second screen, we are redirected to the first screen which is not normal. In the french version of the training: When we click on «Introduction» there is another window that opens which is normal. However, when we click on «Enter» on the second screen, we are directed to a 3rd screen which is also normal. However, the 3rd screen remains blank. I've included print screens of the problem so that you can see excatly what I mean.
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

Do you have to sign in to see the Introduction information? I did not see it anywhere.


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Do you have to sign in to see the Introduction information? I did not see it anywhere. ------------------ Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Spørgsmålsstiller

Yes you need to sign in to visualize the content. Would you like me to create an access code for you?

Yes you need to sign in to visualize the content. Would you like me to create an access code for you?

Spørgsmålsstiller

I've tried in Safe mode and I still have the same problem.

I've tried in Safe mode and I still have the same problem.
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

Yes, create the account. This can be canceled after the problem is fixed. Don't post the information here. To the left of my postings, click on my username and send me a private message.

I will forward it to others that can check out the site.

Yes, create the account. This can be canceled after the problem is fixed. Don't post the information here. To the left of my postings, click on my username and send me a private message. I will forward it to others that can check out the site.
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

I send a private message with the details to a moderator. I am hoping he and others can help you.

I send a private message with the details to a moderator. I am hoping he and others can help you.
cor-el
  • Top 10 Contributor
  • Moderator
17468 løsninger 157853 svar

I get "You can not enrol yourself in this course" when I use the credentials Fred supplied.

I get "You can not enrol yourself in this course" when I use the credentials Fred supplied.

Spørgsmålsstiller

Well that's new :-/

Please see attached files.

Yesterday with the English version, we were able to login, select the english training, and click on «Introduction». When we click on «Introduction» there is another window that opens which is normal. However, when we click on «Enter» on the second window, we are redirected to the first one which is not normal. Usually when we click on «Enter» we are able to start the training.

With the french version, we were able to login, select the french training and click on «Introduction». When we click on «Introduction» there is another window that opens which is normal. When we click on «Enter» on the second screen, we are directed to a 3rd screen which is also normal. However, the 3rd screen remains blank.

Well that's new :-/ Please see attached files. Yesterday with the English version, we were able to login, select the english training, and click on «Introduction». When we click on «Introduction» there is another window that opens which is normal. However, when we click on «Enter» on the second window, we are redirected to the first one which is not normal. Usually when we click on «Enter» we are able to start the training. With the french version, we were able to login, select the french training and click on «Introduction». When we click on «Introduction» there is another window that opens which is normal. When we click on «Enter» on the second screen, we are directed to a 3rd screen which is also normal. However, the 3rd screen remains blank.
Shadow110 1072 løsninger 14836 svar

Hi, just to let you know on the URL http://moodle.envirocompetences.org/ you have both HTML and CSS errors. I would suggest you check your code. W3C.org (World Wide Web Consortium) in charge of standards and practices and future development of web pages and web browsers make the rules on code. Mozilla Firefox follows these rules. W3C.org Who make the rules for web code. HTML https://validator.w3.org/ CSS https://jigsaw.w3.org/css-validator/ and https://validator.w3.org/i18n-checker/ and http://mobile.css-validator.org/

HTML errors : https://validator.w3.org/nu/?doc=http%3A%2F%2Fmoodle.envirocompetences.org%2F

CSS errors : https://jigsaw.w3.org/css-validator/validator?uri=http%3A%2F%2Fmoodle.envirocompetences.org%2F&profile=css3svg&usermedium=all&warning=1&vextwarning=&lang=en

Errors here mean possible errors on other pages that can effect how Firefox sees a page as it is stricter in rule following than the other browsers.

G'luck Please let us know if this solved your issue or if need further assistance.

Hi, just to let you know on the URL http://moodle.envirocompetences.org/ you have both HTML and CSS errors. I would suggest you check your code. W3C.org (World Wide Web Consortium) in charge of standards and practices and future development of web pages and web browsers make the rules on code. Mozilla Firefox follows these rules. W3C.org Who make the rules for web code. HTML https://validator.w3.org/ CSS https://jigsaw.w3.org/css-validator/ and https://validator.w3.org/i18n-checker/ and http://mobile.css-validator.org/ HTML errors : https://validator.w3.org/nu/?doc=http%3A%2F%2Fmoodle.envirocompetences.org%2F CSS errors : https://jigsaw.w3.org/css-validator/validator?uri=http%3A%2F%2Fmoodle.envirocompetences.org%2F&profile=css3svg&usermedium=all&warning=1&vextwarning=&lang=en Errors here mean possible errors on other pages that can effect how Firefox sees a page as it is stricter in rule following than the other browsers. G'luck Please let us know if this solved your issue or if need further assistance.