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Unable pay invoice via firefox but can pay on other browser. www.powerdigitizing.com

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Our customers unable to pay invoices via firefox. But they can pay via other browser. When they click on button Pay with card.. There is no response from website. Nothing show up on browser.

Please help me out

Our website is www.powerdigitizing.com

Our customers unable to pay invoices via firefox. But they can pay via other browser. When they click on button Pay with card.. There is no response from website. Nothing show up on browser. Please help me out Our website is www.powerdigitizing.com

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Yderligere information

Luk
FredMcD
  • Top 10 Contributor
4261 løsninger 59658 svar

Tell your customers;

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Tell your customers; Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Spørgsmålsstiller

still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser .

still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser .
WestEnd 60 løsninger 5387 svar

Nyttigt svar

What does it do when they click on the button? Does it do anything or just does nothing or give a message error?

What does it do when they click on the button? Does it do anything or just does nothing or give a message error?

Spørgsmålsstiller

when we click "Pay with Card" button. It doesn't give response and show nothing. please advise.

when we click "Pay with Card" button. It doesn't give response and show nothing. please advise.
FredMcD
  • Top 10 Contributor
4261 løsninger 59658 svar

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Spørgsmålsstiller

As per your request i have Start Computer in safe mode with network support. But still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser. Please resolve this issue ASAP.

As per your request i have Start Computer in safe mode with network support. But still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser. Please resolve this issue ASAP.
FredMcD
  • Top 10 Contributor
4261 løsninger 59658 svar

I called for more help.

I called for more help.

Spørgsmålsstiller

still we are having problem. Pay with card button still not working in Mozilla FireFox.

still we are having problem. Pay with card button still not working in Mozilla FireFox.
guigs 1072 løsninger 11697 svar

Hi there,

Since we have already tried the basic troubleshooting , I think I am understanding you are having an issue with your website and it's compatibility with Firefox. Just to make sure it is a code issue, can you please verify that it also work in other browsers?

If it does, you are going to want to open up Tools > Web Developer Tools

Two errors I see right away is that your mixed content is being blocked. You can enable it in Firefox https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox#w_unb...

The second issue is that the HTML type on that page is not being properly declared. If the pay now button is using a different encoding, it will not work. https://www.w3.org/International/ques.../qa-html-encoding-declarations

Can you elaborate more on what errors you see in the Web Console when you click on "Pay Now"?

I think it might be a compatibility issue, but I am not sure, the network is not blocking it, it seems like the script or page functionality is. Please do report back with that information and we can point you in the right direction where to get help with this.

Hi there, Since we have already tried the basic troubleshooting , I think I am understanding you are having an issue with your website and it's compatibility with Firefox. Just to make sure it is a code issue, can you please verify that it also work in other browsers? If it does, you are going to want to open up Tools > Web Developer Tools Two errors I see right away is that your mixed content is being blocked. You can enable it in Firefox [https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox#w_unblock-mixed-content] The second issue is that the HTML type on that page is not being properly declared. If the pay now button is using a different encoding, it will not work. [https://www.w3.org/International/questions/qa-html-encoding-declarations] Can you elaborate more on what errors you see in the Web Console when you click on "Pay Now"? I think it might be a compatibility issue, but I am not sure, the network is not blocking it, it seems like the script or page functionality is. Please do report back with that information and we can point you in the right direction where to get help with this.
cor-el
  • Top 10 Contributor
  • Moderator
17541 løsninger 158617 svar

Did you check the Web Console for error messages?

Did you check the Web Console for error messages? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en/Tools/Web_Console