Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I close the tab, then login out from account

  • 5 svar
  • 2 har dette problem
  • 329 visninger
  • Seneste svar af FredMcD

more options

Hello! I close the tab and right away open again. My account is logged out. And I can view all my personal data on my account, but I can not do anything. I can not even login. In order to login, I have to delete the cookies and only then i can login. I'm tired to do that every time. How can I change this? my system is windows and the latest version of firefox "firefox will remember hystory"-check, but it does not work

Valgt løsning

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Læs dette svar i sammenhæng 👍 1

Alle svar (5)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

FredMcD, thank you. It didnot work for me. I found out virus. I clean my computer with antivirus program. it's because of the virus. I do not know how to remove it. He appears and appears.

Sorry for my bad English.

more options

Valgt løsning

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

FredMcD, Thank you!

more options

Glad to help. Safe Surfing.