Search Support

I can't verify my account. Firefox sends me an email to confirm my account, BUT there is no link in the email to click.

  • 5 svar
  • 7 har dette problem
  • 1453 visninger
  • Seneste svar af FredMcD

more options

MY Question is simple! Why is there not a link in the dozens of confirmation Emails that Mozilla sends me?

Valgt løsning

I have solved the problem I was having that "There was not a link", or button in the email that mozilla was sending me to verify my account. I clicked in the area of the email where the link or button was supposed to be and it worked! ?? I do not know the reason that the button was not there, but I am relieved that the problem is solved. Thanks to the people that tried to help me.

Læs dette svar i sammenhæng 👍 2

All Replies (5)

more options

The email you receive from account@firefox.com should contain a button or a link to confirm sign in. If you only have text email there should be a link or else you would have a big blue button to confirm sign in. I am not able to reproduce your problem though.

From your question I gather you received the email from account@firefox.com, so try to see if either of what I mentioned is available.

more options

I call for the proper help for you.

more options

jagan605 and FredMcD, thank you for your help and for escalating this. I am asking the Sync team to see what I can find out. I have see a bug in Nightly a long time ago, however can you please tell me what happens after you ask for another verification email?

If it happens again, please forward me an email example where this is happening to guigs (at) mozilla (dot) com for further investigation.

Again I am sorry for the inconvenience in the meantime while we investigate.

more options

Valgt løsning

I have solved the problem I was having that "There was not a link", or button in the email that mozilla was sending me to verify my account. I clicked in the area of the email where the link or button was supposed to be and it worked! ?? I do not know the reason that the button was not there, but I am relieved that the problem is solved. Thanks to the people that tried to help me.

more options

guigs I have been seeing a lot of verification mail complaints of late. Some are for sync.

Johnzid and guigs As to not seeing the link, it could be the link color is the same as the background of the message.