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firefox crash few seconds after open constantly --plugin container.exe has stopped working

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I found my firefox constantly crashed recent days, while I did nothing to my computer. And Firefox used to very stable and almost never crash before. Unlike normal crashes (script not responding), firefox freeze after a few second I open it, restart firefox does not work. Sometimes Windows give me some information that tells me "plugin container.exe has stopped working" but as I said, I do nothing about plugins or software recently and the last update of firefox is about month ago. Info of crash and troubleshoot pasted

TEXT_FROM_"crash report"_COPIED_BELLOW

AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2312 AdapterSubsysID: 215a17aa AdapterVendorID: 0x8086 Add-ons: cehomepage%40mozillaonline.com:1.48,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.9,mozilla_cc2%40internetdownloadmanager.com:6.25.25,tabtweak%40mozillaonline.com:4.49,cpmanager%40mozillaonline.com:2.49,coba%40mozilla.com.cn:1.0.33,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:49.0.1,firebug%40software.joehewitt.com:2.0.17,gmailnoads%40mywebber.com:5.0.1,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:6.1.0,e10srollout%40mozilla.org:1.3,firefox%40getpocket.com:1.0.4,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 AsyncPluginInit: 0 AvailablePageFile: 2564390912 AvailablePhysicalMemory: 492150784 AvailableVirtualMemory: 1383055360 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 34930688 BreakpadReserveSize: 67108864 BuildID: 20160922113459 CrashTime: 1475824650 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1475647404 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 215a17aa, AdapterDriverVersion: 8.15.10.2312 FP(D000-L10010-W00000000-T0000) D2D1.1? D2D1.1- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1098 StartupTime: 1475824549 SystemMemoryUsePercentage: 84 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160922113459","version":"49.0.1","vendor":"Mozilla","platformVersion":"49.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":"MozillaOnline","distributionVersion":"2015.6","partnerId":"mozillaonline","distributor":"mozillaonline","distributorChannel":"chinaedition","partnerNames":["mozillaonline"]},"system":{"memoryMB":2996,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"zh-CN","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"binary":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"system":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0046","subsysID":"215a17aa","RAM":null,"driver":"igdumdx32 igd10umd32","driverVersion":"8.15.10.2312","driverDate":"2-22-2011","GPUActive":true}],"monit

TEXT_FROM_"about:support"_COPIED_BELLOW Application Basics


Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release-cck-mozillaonline User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-870c045c-19d5-420d-bf7b-efd892161006 Submitted: 21 hours ago

All Crash Reports

Extensions


Name: Addons Manager Version: 2.49 Enabled: true ID: cpmanager@mozillaonline.com

Name: COBA Version: 1.0.33 Enabled: true ID: coba@mozilla.com.cn

Name: Firebug Version: 2.0.17 Enabled: true ID: firebug@software.joehewitt.com

Name: Firefox Homepage Version: 1.48 Enabled: true ID: cehomepage@mozillaonline.com

Name: Greasemonkey Version: 3.9 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: IDM integration Version: 6.25.25 Enabled: true ID: mozilla_cc2@internetdownloadmanager.com

Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Tab Tweak Version: 4.49 Enabled: true ID: tabtweak@mozillaonline.com

Name: Video DownloadHelper Version: 6.1.0 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Webmail Ad Blocker Version: 5.0.1 Enabled: true ID: gmailnoads@mywebber.com

Name: FiddlerHook Version: 2.6.0.4 Enabled: false ID: fiddlerhook@fiddler2.com

Graphics


Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0) Hardware H264 Decoding: Yes; Using D3D9 API Direct2D: Blocked for your graphics driver version. DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.15.10.2312 Driver Date: 2-22-2011 Drivers: igdumdx32 igd10umd32 Subsys ID: 215a17aa RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984



Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160904 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.1 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0046 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2312 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0046 gfx.driver-init.driverVersion: 8.15.10.2312 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1463011511 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1471694159 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1475647472 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1475223323 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\111111\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\111111\AppData\Local\Temp/WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1475507748 places.history.expiration.transient_current_max_pages: 78530 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: addons,history,passwords,prefs,tabs services.sync.engine.addons: false services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs: false services.sync.engine.tabs: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1473163411

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.25 Version in use: 3.25

NSSSMIME Expected minimum version: 3.25 Version in use: 3.25

NSSSSL Expected minimum version: 3.25 Version in use: 3.25

NSSUTIL Expected minimum version: 3.25 Version in use: 3.25

Experimental Features


I found my firefox constantly crashed recent days, while I did nothing to my computer. And Firefox used to very stable and almost never crash before. Unlike normal crashes (script not responding), firefox freeze after a few second I open it, restart firefox does not work. Sometimes Windows give me some information that tells me "plugin container.exe has stopped working" but as I said, I do nothing about plugins or software recently and the last update of firefox is about month ago. Info of crash and troubleshoot pasted TEXT_FROM_"crash report"_COPIED_BELLOW AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2312 AdapterSubsysID: 215a17aa AdapterVendorID: 0x8086 Add-ons: cehomepage%40mozillaonline.com:1.48,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.9,mozilla_cc2%40internetdownloadmanager.com:6.25.25,tabtweak%40mozillaonline.com:4.49,cpmanager%40mozillaonline.com:2.49,coba%40mozilla.com.cn:1.0.33,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:49.0.1,firebug%40software.joehewitt.com:2.0.17,gmailnoads%40mywebber.com:5.0.1,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:6.1.0,e10srollout%40mozilla.org:1.3,firefox%40getpocket.com:1.0.4,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 AsyncPluginInit: 0 AvailablePageFile: 2564390912 AvailablePhysicalMemory: 492150784 AvailableVirtualMemory: 1383055360 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 34930688 BreakpadReserveSize: 67108864 BuildID: 20160922113459 CrashTime: 1475824650 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1475647404 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 215a17aa, AdapterDriverVersion: 8.15.10.2312 FP(D000-L10010-W00000000-T0000) D2D1.1? D2D1.1- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1098 StartupTime: 1475824549 SystemMemoryUsePercentage: 84 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160922113459","version":"49.0.1","vendor":"Mozilla","platformVersion":"49.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":"MozillaOnline","distributionVersion":"2015.6","partnerId":"mozillaonline","distributor":"mozillaonline","distributorChannel":"chinaedition","partnerNames":["mozillaonline"]},"system":{"memoryMB":2996,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"zh-CN","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"binary":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"system":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0046","subsysID":"215a17aa","RAM":null,"driver":"igdumdx32 igd10umd32","driverVersion":"8.15.10.2312","driverDate":"2-22-2011","GPUActive":true}],"monit TEXT_FROM_"about:support"_COPIED_BELLOW Application Basics ------------------ Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release-cck-mozillaonline User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-870c045c-19d5-420d-bf7b-efd892161006 Submitted: 21 hours ago All Crash Reports Extensions ---------- Name: Addons Manager Version: 2.49 Enabled: true ID: cpmanager@mozillaonline.com Name: COBA Version: 1.0.33 Enabled: true ID: coba@mozilla.com.cn Name: Firebug Version: 2.0.17 Enabled: true ID: firebug@software.joehewitt.com Name: Firefox Homepage Version: 1.48 Enabled: true ID: cehomepage@mozillaonline.com Name: Greasemonkey Version: 3.9 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Name: IDM integration Version: 6.25.25 Enabled: true ID: mozilla_cc2@internetdownloadmanager.com Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com Name: Tab Tweak Version: 4.49 Enabled: true ID: tabtweak@mozillaonline.com Name: Video DownloadHelper Version: 6.1.0 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Webmail Ad Blocker Version: 5.0.1 Enabled: true ID: gmailnoads@mywebber.com Name: FiddlerHook Version: 2.6.0.4 Enabled: false ID: fiddlerhook@fiddler2.com Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0) Hardware H264 Decoding: Yes; Using D3D9 API Direct2D: Blocked for your graphics driver version. DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.15.10.2312 Driver Date: 2-22-2011 Drivers: igdumdx32 igd10umd32 Subsys ID: 215a17aa RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160904 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.1 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0046 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2312 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0046 gfx.driver-init.driverVersion: 8.15.10.2312 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1463011511 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1471694159 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1475647472 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1475223323 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\111111\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\111111\AppData\Local\Temp/WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1475507748 places.history.expiration.transient_current_max_pages: 78530 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: addons,history,passwords,prefs,tabs services.sync.engine.addons: false services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs: false services.sync.engine.tabs: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1473163411 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.25 Version in use: 3.25 NSSSMIME Expected minimum version: 3.25 Version in use: 3.25 NSSSSL Expected minimum version: 3.25 Version in use: 3.25 NSSUTIL Expected minimum version: 3.25 Version in use: 3.25 Experimental Features ---------------------

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.50 Safari/537.36

Yderligere information

Luk
FredMcD
  • Top 10 Contributor
4254 løsninger 59574 svar

In the future, please only give the crash report numbers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: shutdownhang | BaseGetNamedObjectDirectory | CCliModalLoop::BlockFn

TaobaoProtectSE.dll = malware

idmcchandler7.dll = Internet Download Manager


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

In the future, please only give the crash report numbers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] ------------------ Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Signature: shutdownhang | BaseGetNamedObjectDirectory | CCliModalLoop::BlockFn TaobaoProtectSE.dll = '''malware''' idmcchandler7.dll = Internet Download Manager ------------------ You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.