X
Tryk her for at gå til webstedets mobilversion.

Supportforum

FF uses high CPU and Mem only when opening Apple ID webpage

Skrevet

Using Windows 10 on new machine with 8mb dimm3 memory and quadcore cpu and when opening Apple ID to login FF goes to 90% or more cpu useage and 60-70% memory use and then FF is frozen for a long while with memory use continuing to rise ....

Using Windows 10 on new machine with 8mb dimm3 memory and quadcore cpu and when opening Apple ID to login FF goes to 90% or more cpu useage and 60-70% memory use and then FF is frozen for a long while with memory use continuing to rise ....

Yderligere systemdetaljer

Installerede plugins

  • Google Update
  • WildTangent Games App V2 Presence Detector

Program

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support-URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-GB/

Udvidelser

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Kaspersky Protection 5.0.130-0-20160620125320 (light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com)
  • LastPass 3.3.1 (support@lastpass.com)
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription: AMD Radeon(TM) R7 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x1313
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.0
  • driverDate: 7-21-2016
  • driverDate2:
  • driverVersion: 20.19.0.32837
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Ændrede indstillinger

Diverse

  • User JS: Nej
  • Tilgængelighed: Nej
Luk
FredMcD
  • Top 10 Contributor
4259 løsninger 59635 svar
This only happens on that one site, nowhere else? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? -------------------- '''https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently''' '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding''' '''https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding'''

Spørgsmålsstiller

Started in Safe mode as suggested but no improvement. Seems only to be affecting on the Apple Website

Started in Safe mode as suggested but no improvement. Seems only to be affecting on the Apple Website
FredMcD
  • Top 10 Contributor
4259 løsninger 59635 svar

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

'''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.

Spørgsmålsstiller

FredMcD said

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

I have this problem - I'vetried the previous fixes but it doesn't solve the problem - this only happens with the Apple ID login page and I have to use MS Edge to access my Apple account - I am using Windows 10 and LastPass to login

''FredMcD [[#answer-922710|said]]'' <blockquote> '''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings. </blockquote> I have this problem - I'vetried the previous fixes but it doesn't solve the problem - this only happens with the Apple ID login page and I have to use MS Edge to access my Apple account - I am using Windows 10 and LastPass to login
FredMcD
  • Top 10 Contributor
4259 løsninger 59635 svar

LastPass has caused issues in the past. Update / disable LastPass.

LastPass has caused issues in the past. Update / disable LastPass.

Spørgsmålsstiller

Disabled LastPass and FF still hangs and memory usage increases rapidly as before

Disabled LastPass and FF still hangs and memory usage increases rapidly as before
FredMcD
  • Top 10 Contributor
4259 løsninger 59635 svar

I called for more help.

I called for more help.