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Firefox crashes

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Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about the crash is sent to Mozilla FF using the above Crash ID.

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about the crash is sent to Mozilla FF using the above Crash ID.

Valgt løsning

hi wier0470, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

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Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

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philipp
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Valgt løsning

hi wier0470, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

hi wier0470, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/