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Firefox crashes - Crash ID: bp-a83d8da4-21cb-4450-8b9c-f1f862120620

  • 1 svar
  • 1 har dette problem
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  • Seneste svar af philipp

Revaer
Revaer
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When I start up firefox, it instantly goes to the crash reporter. It won't even open the box to allow me to select safe mode by pressing shift. Online, it suggested I go to this page and offer my crash ID while telling me how to find it.

Crash ID: bp-a83d8da4-21cb-4450-8b9c-f1f862120620

When I start up firefox, it instantly goes to the crash reporter. It won't even open the box to allow me to select safe mode by pressing shift. Online, it suggested I go to this page and offer my crash ID while telling me how to find it. Crash ID: bp-a83d8da4-21cb-4450-8b9c-f1f862120620

Alle svar (1)

philipp
philipp
  • Moderator
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hi, this is a crash id from a few years back and won't shed light on the current issue. can you provide a more recent one?

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!