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Firefox crashes: ID: 7fd843c5-7464-414e-ba4b-f1cd72160423

Skrevet

Hi Mozilla Support, Now, I'm having errors unresponsive plugin coupon. I have reinstalled the software coupon and firefox but still having the same error. Looking forward to help.

Thanks

Hi Mozilla Support, Now, I'm having errors unresponsive plugin coupon. I have reinstalled the software coupon and firefox but still having the same error. Looking forward to help. Thanks

Valgt løsning

This is a problem with a hang in a plugin.

  • Process Type: plugin Coupons Inc., Coupon Printer Version: 5.0.2.8 Filename: npMozCouponPrinter.dll

You will have to disable this plugin.

You can check for issues caused by plugins.

Læs dette svar i sammenhæng 0

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.84 Safari/537.36

Yderligere information

Luk
FredMcD
  • Top 10 Contributor
4334 løsninger 60966 svar

Product Firefox Version 45.0.2 Build ID 20160407164938 Release Channel release OS Windows 8.1 OS Version 6.3.9600

bp-7fd843c5-7464-414e-ba4b-f1cd72160423

Signature: hang | ConsoleCopyStringToBuffer

Process Type plugin Coupons Inc., Coupon Printer Version: 5.0.2.8

escengine.dll = SocksEscort = EscortSoftware

escortdrv.dll = SocksEscort = EscortSoftware

cpnprt2win32.cid = Coupon Format Type 1

npMozCouponPrinter.dll

icudt56.dll = International Components for Unicode = The ICU Project

This is for Sumo's Related Bugs 1146350 NEW --- Crash in [@ hang | ConsoleCopyStringToBuffer ]


Remove the software coupon from your system. Is the problem still there?

https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems

https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin

Product Firefox Version 45.0.2 Build ID 20160407164938 Release Channel release OS Windows 8.1 OS Version 6.3.9600 bp-7fd843c5-7464-414e-ba4b-f1cd72160423 Signature: hang | ConsoleCopyStringToBuffer Process Type plugin Coupons Inc., Coupon Printer Version: 5.0.2.8 escengine.dll = SocksEscort = EscortSoftware escortdrv.dll = SocksEscort = EscortSoftware cpnprt2win32.cid = Coupon Format Type 1 npMozCouponPrinter.dll icudt56.dll = International Components for Unicode = The ICU Project This is for Sumo's Related Bugs 1146350 NEW --- Crash in [@ hang | ConsoleCopyStringToBuffer ] ------------- Remove the software coupon from your system. Is the problem still there? https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin

Spørgsmålsstiller

Thank your answer.

I tried but it was an error appears.
Thank your answer. I tried but it was an error appears.
FredMcD
  • Top 10 Contributor
4334 løsninger 60966 svar

You tried what?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Now remove or disable that add-on.

You tried what? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Now remove or disable that add-on.

Spørgsmålsstiller

can you teamviewer in my computer? Thanks

can you teamviewer in my computer? Thanks
FredMcD
  • Top 10 Contributor
4334 løsninger 60966 svar

Sorry, no I can't.

Sorry, no I can't.
cor-el
  • Top 10 Contributor
  • Moderator
17763 løsninger 160641 svar

Valgt løsning

This is a problem with a hang in a plugin.

  • Process Type: plugin Coupons Inc., Coupon Printer Version: 5.0.2.8 Filename: npMozCouponPrinter.dll

You will have to disable this plugin.

You can check for issues caused by plugins.

This is a problem with a hang in a plugin. *Process Type: plugin Coupons Inc., Coupon Printer Version: 5.0.2.8 Filename: npMozCouponPrinter.dll You will have to disable this plugin. You can check for issues caused by plugins. *set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins) *plugins are not affected by Firefox Safe Mode *https://support.mozilla.org/kb/Troubleshooting+plugins