X
Tryk her for at gå til webstedets mobilversion.

Supportforum

backspace doesn't work

Skrevet

Hello,

I work in Tech Support, for a company called Xpres in the UK. On our Tech Support 'site, when typing, the backspace button doesn't work 99% of the time. This only ever happens in Firefox - all other browsers work without issue.

It is as though the cursor is disappearing during typing, even though text is still displayed when typing.

The issue is in an application called 'OSTicket' - nothing else, so i shall contact them also.

If you could help in any way, that would be appreciated.

Many thanks.

Rob Bruckshaw

Hello, I work in Tech Support, for a company called Xpres in the UK. On our Tech Support 'site, when typing, the backspace button doesn't work 99% of the time. This only ever happens in Firefox - all other browsers work without issue. It is as though the cursor is disappearing during typing, even though text is still displayed when typing. The issue is in an application called 'OSTicket' - nothing else, so i shall contact them also. If you could help in any way, that would be appreciated. Many thanks. Rob Bruckshaw

Yderligere systemdetaljer

Installerede plugins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 21.0 r0
  • 5.1.40416.0
  • VLC media player Web Plugin

Program

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0

Yderligere information

Luk
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Spørgsmålsstiller

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Hello, thanks for the help. However, the problem exists in Safe mode also.

''FredMcD [[#answer-856437|said]]'' <blockquote> Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? </blockquote> Hello, thanks for the help. However, the problem exists in Safe mode also.
Amit Kumar Jaiswal 3 løsninger 33 svar

Start https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

1. Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance 2. Do NOT click the Reset button on the Safe Mode start window

Start https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode 1. Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance 2. Do NOT click the Reset button on the Safe Mode start window

Spørgsmålsstiller

Hello Amit,

I am running the default theme already. Unfortunately, this hasn't resolved the issue.

Hello Amit, I am running the default theme already. Unfortunately, this hasn't resolved the issue.
Amit Kumar Jaiswal 3 løsninger 33 svar
Hi robbruckshaw, Have you tried this-->> https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes https://support.mozilla.org/kb/Safe+Mode

Spørgsmålsstiller

Still no joy i'm afraid. I shall switch browsers to Chrome. Thanks for all your help!

Still no joy i'm afraid. I shall switch browsers to Chrome. Thanks for all your help!
FredMcD
  • Top 10 Contributor
4245 løsninger 59390 svar

One last thing; Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

One last thing; Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''