Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

My Firefox is installed on a Mac El Capitán OS. The installation of your approved Alpheios add-ons makes the browser crash. Why?

bleone
bleone
more options

My Firefox installed on a Mac El Capitán OS keeps on crashing since yesterday after the installation of your approved Alpheios add-ons (https://addons.mozilla.org/en-US/firefox/collections/the-alpheios-project/alpheios/). Teh problem is solved when the add-ons are rmoved.

I have been a regular and satisfied user of the Alpheios add-ons. What has changed since yesterday?

Thank you for your prompt response.

My Firefox installed on a Mac El Capitán OS keeps on crashing since yesterday after the installation of your approved Alpheios add-ons (https://addons.mozilla.org/en-US/firefox/collections/the-alpheios-project/alpheios/). Teh problem is solved when the add-ons are rmoved. I have been a regular and satisfied user of the Alpheios add-ons. What has changed since yesterday? Thank you for your prompt response.

Alle svar (1)

Michal Stanke
Michal Stanke
more options

Hi bleone.

There has been an update to Firefox 45 yesterday. The best what you can do is to get in touch with the add-on developers and inform them about the issue. Three of four of those add-ons haven't been updated since 2011, so they might be incompatible with newer Firefox versions, or need some settings to adjust.

Regards, Michal