Hi

I recommend that you update to the current version of Firefox. Not only will you get any new features that have been deployed, but also security and stability fixes that may help resolve your issue.

You can read more about how to update here.

I hope this helps, but if not, please come back here and we can look into a different response for you.

I am not going to update. I want this fixed with the Mozilla Firefox I have. i shou;d not have to update to get good service, Updating should be for additional services available I am happy with the ones I have not and it should work. Fix it. Some website can be accessed but some cannot.

Hi

But if you update, your problem may be fixed. The fix that you are requesting may be in the updated software that you do not want to use.

I tried updating and was not able to even though I followed all instructions. what now?

What happened when you tried to update?

I didn't keep track. Why keep track? It should have worked. I followed instructions exactly.

Hi

It would be very useful to know what happened (such as any error messages that were displayed) so that we can help you better.

Alternatively, I recommend following the instructions detailed here that should be able to able to help you.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that has effect.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

No,. You fix it on your end.

Hi

We have no way to access your computer to be able to fix it.

It was auto updated. why do I not get to some webites and do get to others.

Hi

What has been auto updated? What version number of Firefox are you now using?

teh version i was using auto updated. fix the problem with geting to websites.

Hi

Please can you confirm the version number of Firefox installed on your computer as displayed when you type about:support in the address bar.

Please can you also supply details of the pages that are not able to open.

the new one today.

Hi

I do not believe there has been a Release version of Firefox made available from today.

Please can you confirm the version number of Firefox installed on your computer as displayed when you type about:support in the address bar.

No. the most recent version was auto updated.

can you be a bit more specific on what those sites are & what "not connecting" is meaning exactly (any particular error messages, etc)?

Okay.

So when you wrote in initially, earlier on today, you were using an old version of Firefox. There has been no release today of Firefox and you unwilling to confirm the version that you are currently on.

We really do like and want to help users, and the Mozilla community has a great track record in providing assistance to people all over the world, but without your support this is a very difficult issue for us to fix.

no error messages. these are sites i go to every day. today i put the name of the site the firefox box and the website does not come up. what do you get paid.