X
Tryk her for at gå til webstedets mobilversion.

Supportforum

Having updated to Firefox 44.0, I have lost all my passwords.

Skrevet

I have followed the Firefox refresh procedure but my passwords are still missing.

I have had to generate a login for Firefox to ask this question. It than saved this having remembered my old password login

What next?

I have followed the Firefox refresh procedure but my passwords are still missing. I have had to generate a login for Firefox to ask this question. It than saved this having remembered my old password login What next?

Yderligere systemdetaljer

Installerede plugins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Amazon MP3 Downloader Plugin 1.0.17
  • BT DesktopHelp plug-in for Mozilla Browsers
  • BT Management plug-in for Mozilla Browsers
  • Citrix Online App Detector Plugin
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • NPWLPG
  • iTunes Detector Plug-in

Program

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0

Yderligere information

Luk
lmacri 1 løsninger 82 svar

Hi SteveWells:

Any chance you use Norton for your antivirus protection (e.g., Norton Security)? If so, please see PaulGo's thread Firefox 44 Release Candidate - Password Problem regarding a known Bug 1242176. This bug apparently results in the accidental loss of Firefox passwords after browser configuration settings are changed by the Norton Identity Safe extension.


32-bit Vista Home Premium SP2 * Firefox v44.0 * NIS (2014) v21.7.0.11

Hi SteveWells: Any chance you use Norton for your antivirus protection (e.g., Norton Security)? If so, please see PaulGo's thread [http://community.norton.com/en/comment/6878691#comment-6878691 Firefox 44 Release Candidate - Password Problem] regarding a known [https://bugzilla.mozilla.org/show_bug.cgi?id=1242176 Bug 1242176]. This bug apparently results in the accidental loss of Firefox passwords after browser configuration settings are changed by the '''Norton Identity Safe''' extension. -------------------- 32-bit Vista Home Premium SP2 * Firefox v44.0 * NIS (2014) v21.7.0.11

Ændret af lmacri den

FredMcD
  • Top 10 Contributor
4269 løsninger 59866 svar

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
lmacri 1 løsninger 82 svar

SteveWells said

I have followed the Firefox refresh procedure but my passwords are still missing.

Hi SteveWells:

Were you able to recover your passwords? According to the support article Recovering important data from an old profile you might be able to copy the key3.db and logins.json files from your old Firefox profile over to the new profile created by the Refresh Firefox feature, assuming they weren't permanently wiped by the bug I mentioned in my previous post.

Firefox v44.0.1 was officially released today (08-Feb-2016) and the release notes at https://www.mozilla.org/en-US/firefox/44.0.1/releasenotes/ list the following as one of the bug fixes:

"Fix a rare bug which triggered the removal of stored passwords (1242176)"


32-bit Vista Home Premium SP2 * Firefox v44.0.1 * NIS (2014) v21.7.0.11

''SteveWells [[#question-1107399|said]]'' <blockquote> I have followed the Firefox refresh procedure but my passwords are still missing. </blockquote> Hi SteveWells: Were you able to recover your passwords? According to the support article [https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_passwords ''Recovering important data from an old profile''] you might be able to copy the '''key3.db''' and '''logins.json''' files from your old Firefox profile over to the new profile created by the Refresh Firefox feature, assuming they weren't permanently wiped by the bug I mentioned in my previous post. Firefox '''v44.0.1''' was officially released today (08-Feb-2016) and the release notes at [https://www.mozilla.org/en-US/firefox/44.0.1/releasenotes/ https://www.mozilla.org/en-US/firefox/44.0.1/releasenotes/] list the following as one of the '''bug fixes''': ''"Fix a rare bug which triggered the removal of stored passwords ([https://bugzilla.mozilla.org/show_bug.cgi?id=1242176 1242176])"'' ------------- 32-bit Vista Home Premium SP2 * Firefox v44.0.1 * NIS (2014) v21.7.0.11

Ændret af lmacri den

Spørgsmålsstiller

I was unable to recover the passwords as the old profile file was also already empty.

I was unable to recover the passwords as the old profile file was also already empty.
FredMcD
  • Top 10 Contributor
4269 løsninger 59866 svar

I've called the big guys to help you. Good luck.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

I've called the big guys to help you. Good luck. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?