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Firefox on go slow and will not access some web pages such as http://www.marlabaggetta.com/ I just get a blank screen.

  • 3 svar
  • 3 har dette problem
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  • Seneste svar af KezzerN

KezzerN
KezzerN
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Help please! Firefox is on a major go slow, especially with videos where it keeps freezing for minutes at a time. I have tried disabling add-ons, I have done a refresh, I have deleted and reinstalled Firefox. I am on a Mac and Safari is working fine. I don't like using Safari so I am desperate to sort this issue. I am not computer literate so I need things explaining as you would do a complete novice. I would be really grateful for your guidance.

Thanks

Help please! Firefox is on a major go slow, especially with videos where it keeps freezing for minutes at a time. I have tried disabling add-ons, I have done a refresh, I have deleted and reinstalled Firefox. I am on a Mac and Safari is working fine. I don't like using Safari so I am desperate to sort this issue. I am not computer literate so I need things explaining as you would do a complete novice. I would be really grateful for your guidance. Thanks

Alle svar (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable IPv6 (check for other possible causes as well).

Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
KezzerN
KezzerN Spørgsmålsstiller
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Thank you for your help. Some of those I had already tried and the rest I have just tried but still the same issue with web pages not showing remains.

Regarding videos going slow, I turned off hardware acceleration and then closed Firefox down. That didn't make any difference so I turned it back on and then closed Firefox down and when I re opened it the videos were running OK or at least they are for the time being!

I would be grateful for any other suggestions.

KezzerN
KezzerN Spørgsmålsstiller
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I am still trying to find a solution to this problem if anyone can help?

Thank you.