X
Tryk her for at gå til webstedets mobilversion.

Supportforum

Firefox crashes

Skrevet

I just installed Firefox, but the install seemed to hang. The Firefox window appeared but said "Not Responding" for 10 minutes or more. I closed that window and each time I try to start Firefox I get the "Firefox has stopped working" message. I tried doing a clean re-install, but when the install tries to open the Firefox window the same "Firefox has stopped working" message appears. I've never seen the Crash Reporter and there is no Submitted folder. (The only folder under Crash Reports is Events, and it's empty.) I'm on Windows 7.

I just installed Firefox, but the install seemed to hang. The Firefox window appeared but said "Not Responding" for 10 minutes or more. I closed that window and each time I try to start Firefox I get the "Firefox has stopped working" message. I tried doing a clean re-install, but when the install tries to open the Firefox window the same "Firefox has stopped working" message appears. I've never seen the Crash Reporter and there is no Submitted folder. (The only folder under Crash Reports is Events, and it's empty.) I'm on Windows 7.

Valgt løsning

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Læs dette svar i sammenhæng 0

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3; IPH 1.1.21.4019; Open Codecs 0.85.17777; GWX:DOWNLOADED; rv:11.0) like Gecko

Yderligere information

Luk
FredMcD
  • Top 10 Contributor
4347 løsninger 61126 svar

Valgt løsning

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Spørgsmålsstiller

Progress! It works in safe mode. So now what?

Progress! It works in safe mode. So now what?
FredMcD
  • Top 10 Contributor
4347 løsninger 61126 svar

What Safe Mode? Firefox or the computer?

  • Firefox
    Start Firefox in Safe Mode {web link}
    While you are in safe mode;

    Type about:preferences#advanced<Enter> in the address bar.

    Under Advanced, Select General.
    Look for and turn off Use Hardware Acceleration.

    Poke around safe web sites. Are there any problems?
  • Computer
    This means one of the other programs may be the issue.
    Start by disabling your protection and firewall programs.
What Safe Mode? Firefox or the computer? * Firefox<br>'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}<br>While you are in safe mode;<br><br>Type '''about:preferences#advanced'''<Enter> in the address bar.<br><br>Under '''Advanced,''' Select '''General.'''<br>Look for and turn off '''Use Hardware Acceleration'''.<br><br>Poke around safe web sites. Are there any problems? * Computer<br>This means one of the other programs may be the issue.<br>Start by disabling your protection and firewall programs.

Ændret af FredMcD den

Spørgsmålsstiller

Sorry, I should have specified, but I had followed your instruction to start the computer in safe mode with networking. HOWEVER, after I posted my previous reply to you I tried turning off Use Hardware Acceleration, and that seems to have worked. Of course it's possible with the multiple restarts, etc., that something else could have changed and it could just be a coincidence. If the problem reoccurs, I'll do more research using your guidelines above. THANK YOU for your help!

Sorry, I should have specified, but I had followed your instruction to start the computer in safe mode with networking. HOWEVER, after I posted my previous reply to you I tried turning off Use Hardware Acceleration, and that seems to have worked. Of course it's possible with the multiple restarts, etc., that something else could have changed and it could just be a coincidence. If the problem reoccurs, I'll do more research using your guidelines above. THANK YOU for your help!
FredMcD
  • Top 10 Contributor
4347 løsninger 61126 svar

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.