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Firefox crashes

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I had Waterfox on my computer up until a few days ago. I got a bug. I uninstalled a few programs to reload. When I download waterfox and firefox, I get these messages: Your profile cannot be loaded. It may be missing or corrupted. I cannot find the profile manager in the files. I tried using "run". I have uninstalled it and did a clean boot and installed again: no good. I have windows 10 on an HP Notebook. I have tried most of the fixes I found for this problem but most of them are old fixes. I will appreciate any help you can give because I have found Waterfox is the best browser for me. My computer is a 64bit. Thank you, Marcy

I had Waterfox on my computer up until a few days ago. I got a bug. I uninstalled a few programs to reload. When I download waterfox and firefox, I get these messages: Your profile cannot be loaded. It may be missing or corrupted. I cannot find the profile manager in the files. I tried using "run". I have uninstalled it and did a clean boot and installed again: no good. I have windows 10 on an HP Notebook. I have tried most of the fixes I found for this problem but most of them are old fixes. I will appreciate any help you can give because I have found Waterfox is the best browser for me. My computer is a 64bit. Thank you, Marcy

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36

Yderligere information

Luk
FredMcD
  • Top 10 Contributor
4300 løsninger 60395 svar

Valgt løsning

What is your computer system and Firefox? Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible'''

Spørgsmålsstiller

Thank you very much. I am happy to have Firefox back. My favorite browser. You Rock! Marcy

Thank you very much. I am happy to have Firefox back. My favorite browser. You Rock! Marcy
FredMcD
  • Top 10 Contributor
4300 løsninger 60395 svar

Glad to help. Safe surfing.

Glad to help. Safe surfing.