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Customize isn't working and LastPass icon isn't appearing

  • 32 svar
  • 5 har dette problem
  • 286 visninger
  • Seneste svar af FredMcD

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On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

Alle svar (20)

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Closed Tabs also isn't working.

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Does this work? Type about:customizing<enter> in the address bar.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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I can get to the point where about:customizing appears in the address bar. But that's where everything halts. It's just a blank page.

I can get to the Customize page in Safe Mode. However it is of no use there, as I'm sure you know.

My LastPass icon is nowhere to be found. I can't use Session Manager to restore previous sessions. Clicking to do that brings no action. Firefox is not saving closed tabs for me: when I look at the Recently Closed Tabs line, it's greyed out.

I have no idea what I'm going to get when I bring up Firefox. Sometimes it comes up in Australis despite my Classic Theme Restorer configuration, and when it does that, most of my extension icons are gone.

I don't like this constant updating because I think it wreaks havoc with the extensions. And the extensions are what Firefox is really all about. If you take away the extensions, Firefox would be a joke.

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I checked my Add-Ons page and found that LastPass was gone from it. Something is wrong there, because I didn't disable or uninstall it.

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Time to take a deeper look.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Application Basics


Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports (including 2 pending crashes in the given time range)

Extensions


Name: Add-ons Manager Context Menu Version: 0.4.2.1-signed Enabled: true ID: amcontextmenu@loucypher

Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID: iobitascsurfingprotection@iobit.com

Name: Amazon 1Button App for Firefox Version: 5.38 Enabled: true ID: abb@amazon.com

Name: Amazon Price Tracker - Keepa.com Version: 1.75 Enabled: true ID: amptra@keepa.com

Name: Anti-Phishing Version: 1.0.1-signed Enabled: true ID: {bae4e2d9-a9ac-4f2c-a844-ff576912bcef}

Name: auto-plugin-checker Version: 0.7.0.3 Enabled: true ID: auto-plugin-checker@jetpack

Name: Block Sneaky Redirects Version: 1.3.1-signed Enabled: true ID: blocksneakyredirects@ara.com

Name: Browser Security Version: 0.7.1-signed Enabled: true ID: {bc7911b0-da48-4028-8bff-1cadb6a1832b}

Name: Capture & Print Version: 0.1.9.3.1-signed Enabled: true ID: {146f1820-2b0d-49ef-acbf-d85a6986e10c}

Name: Classic Theme Restorer Version: 1.3.9 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev

Name: CreditCardNanny Version: 0.2.12.1-signed.1-signed Enabled: true ID: creditcardnanny@creditcardnanny.com

Name: DAP Link Checker Version: 1.0.1.8 Enabled: true ID: daplinkchecker@speedbit.com

Name: Extension List Dumper 2 Version: 1.0 Enabled: true ID: extension_list_dumper_2@iceberg.it

Name: Extrabux Version: 1.2.5.1-signed Enabled: true ID: extrabux@extrabux.com

Name: Facebook Phishing Protector Version: 4.4.3.1-signed Enabled: true ID: {023e9ca0-63f3-47b1-bcb2-9badf9d9ef28}

Name: Fastest Search Version: 3.31.1-signed Enabled: true ID: fastestsearch@mingyi.org

Name: Flash and Video Download Version: 1.75 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: FlashGot Version: 1.5.6.12.1-signed Enabled: true ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Name: FoxBleed Version: 0.1.1-signed Enabled: true ID: jid1-Ni8A2ixlGmYBiw@jetpack

Name: FromWhereToWhere Version: 0.25.5.1-signed Enabled: true ID: FromWhereToWhere@addons.mozilla.org

Name: Google Image Search Version: 1.15.1-signed Enabled: true ID: {73007fef-a6e0-47d3-b4e7-dfc116ed6f65}

Name: GPU Accelerated Flash Player Version: 1.31 Enabled: true ID: gpuacceleratedflashplayer@stas

Name: Heartbleed-Ext Version: 3.0.1-signed Enabled: true ID: {CB454AEB-2F60-4441-ADEB-2CB43BB33B20}

Name: Image Zoom Version: 0.6.3.1-signed Enabled: true ID: {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}

Name: ImTranslator Version: 8.19 Enabled: true ID: {9AA46F4F-4DC7-4c06-97AF-5035170634FE}

Name: JSONView Version: 1.0.2 Enabled: true ID: jsonview@brh.numbera.com

Name: LastPass Version: 3.2.16 Enabled: true ID: support@lastpass.com

Name: Lazarus: Form Recovery Version: 2.3.1-signed Enabled: true ID: lazarus@interclue.com

Name: LinkExtend Version: 1.1.5.1-signed Enabled: true ID: {cf47767d-5f3a-4e32-9fce-5d79565c9702}

Name: Memory Fox Version: 7.4.1-signed Enabled: true ID: {E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}

Name: Menu Editor Version: 1.2.7 Enabled: true ID: {EDA7B1D7-F793-4e03-B074-E6F303317FB0}

Name: New Tab King Version: 6.0.5.1-signed Enabled: true ID: {FC5BAC7D-D696-4ba6-B913-CF8F000C33DF}

Name: No Small Text Version: 4.3 Enabled: true ID: nosmalltext@pjs.nl

Name: Norwell History Tools Version: 3.1.0.2.1-signed Enabled: true ID: norvel@history

Name: NoSquint Version: 2.1.9.1-signed Enabled: true ID: nosquint@urandom.ca

Name: OneClick YouTube Downloader Version: 1.0.8 Enabled: true ID: {35379F86-8CCB-4724-AE33-4278DE266C70}

Name: Open Tab Count Version: 1.1 Enabled: true ID: tabcount@3greeneggs.com

Name: open tab count widget Version: 0.99.1.1-signed Enabled: true ID: jid0-x24fAzIkLoGDS5vfyNzJuT1Tits@jetpack

Name: Organize Status Bar (Revived) Version: 0.1.0.1-signed Enabled: true ID: obsrev@alexancarlproject.net

Name: Print Edit Version: 16.0 Enabled: true ID: printedit@DW-dev

Name: Print Friendly & PDF Version: 2.0.0 Enabled: true ID: jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack

Name: Print pages to PDF Version: 0.1.9.3 Enabled: true ID: printPages2Pdf@reinhold.ripper

Name: Print Selection Version: 1.rev39.1-signed Enabled: true ID: jid0-awaV98qKCL7d9FuI2t1Wr3mo9iY@jetpack

Name: QuickJava Version: 2.0.6.1-signed Enabled: true ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66}

Name: Resurrect Pages Version: 3 Enabled: true ID: {0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3}

Name: RightToClick Version: 2.9.5.1-signed Enabled: true ID: {cd617375-6743-4ee8-bac4-fbf10f35729e}

Name: Rotate Image Version: 0.1.3.2.1-signed Enabled: true ID: rotateimage@minisystems.de

Name: Safe Preview Version: 1.1.2.1-signed Enabled: true ID: safepreview@everhelper.me

Name: Scan Url with Version: 2.2.rev219.1-signed Enabled: true ID: jid0-lpuTfGL6YeAdG6PhL5ftd1QUSVw@jetpack

Name: Search Engine Security Version: 1.2.0.1-signed Enabled: true ID: {197573FA-9BF9-11DF-9D68-A441DFD72085}

Name: Session Manager Version: 0.8.1.7 Enabled: true ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}

Name: Settings Guard for Firefox Version: 0.5.1-signed Enabled: true ID: settings-guard@mozilla.com

Name: SiteCheck extension for Firefox Version: 1.0.3.1-signed Enabled: true ID: sitecheck@sucuri.net

Name: Soda PDF 5 Converter For Firefox Version: 1.0 Enabled: true ID: FFSodaPDF5Converter@sodapdf.com

Name: SPEEDbit Video Downloader Version: 3.2.0 Enabled: true ID: {0329E7D6-6F54-462D-93F6-F5C3118BADF2}

Name: StatusbarEx Version: 0.3.5.1-signed Enabled: true ID: doudehou@gmail.com

Name: Tab Mix Plus Version: 0.4.1.9 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318}

Name: Textise Add-On v3.0 Version: 3.0.1-signed Enabled: true ID: {d358dc61-498f-3de1-4d99-deacebaa276f}

Name: The Addon Bar (restored) Version: 3.2.1-signed Enabled: true ID: the-addon-bar@GeekInTraining-GiT

Name: toolbarmode Version: 0.7.5.1-signed Enabled: true ID: {137A1F9B-CC2C-408d-AD67-B654D2AEAED1}

Name: Troubleshooter Version: 1.1a.1-signed Enabled: true ID: troubleshooter@mozilla.org

Name: UnPlug Version: 2.058.1-signed Enabled: true ID: unplug@compunach

Name: Unsorted Bookmarks Toolbar Button Version: 0.1.3.1-signed Enabled: true ID: jid1-5hL3UAimZwzFvg@jetpack

Name: urlcheck Version: 0.1.1-signed Enabled: true ID: jid1-RSU0BA8wLnW6bA@jetpack

Name: Video DownloadHelper Version: 5.4.1 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Web2PDF converter Version: 1.12.1-signed Enabled: true ID: {e8f509f0-b677-11de-8a39-0800200c9a66}

Name: about:addons-memory Version: 10.1-signed Enabled: false ID: about-addons-memory@tn123.org

Name: Ad-blocker for Gmail Version: 2.8.3.1-signed Enabled: false ID: jid0-AocRXUCRsLTCYvn6bgJERnwfuqw@jetpack

Name: AdBeaver Version: 0.7.2.6.1-signed Enabled: false ID: adbeaver@adbeaver.org

Name: Adblock Plus Version: 2.6.10 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Add to Amazon Wish List Button Version: 1.10.1-signed Enabled: false ID: amznUWL2@amazon.com

Name: Add-on Compatibility Reporter Version: 2.0.6.1-signed Enabled: false ID: compatibility@addons.mozilla.org

Name: Addon List Dumper (restartless) Version: 0.2.1-signed Enabled: false ID: addonListDumper@jetpack

Name: Alexa Toolbar Version: 2.21 Enabled: false ID: toolbar@alexa.com

Name: All Tabs Restorer Version: 1.7.1-signed Enabled: false ID: {f5d51e97-c102-4286-8159-e7bbc43ed99e}

Name: Bargain Book Mole Version: 0.5.1-signed Enabled: false ID: {c7b204cd-707e-4d13-b5c4-8eb3ce6f3f52}

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Thank you for your help.

I had to chop off some of the extensions because I exceeded the character limit, and Firefox wouldn't let me post till I did.

LastPass icon is now showing.

I installed Extension List Dumper 2 1.0, but it's not showing.

Another manifestation of the dysfunction is that Session Manager is not saving new sessions.

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Here's what I had to chop off:

Name: BargainMatch Version: 0.9.38.1-signed Enabled: false ID: bargainmatch@inuvo.com

Name: Boo.ly Shopping Version: 3.011.1-signed Enabled: false ID: getbooly@boo.ly

Name: Book Burro Version: 0.75.1-signed Enabled: false ID: {c7d1f80d-de65-49ee-852b-2b00b3b19a5d}

Name: Browser-Bible: xulsword Version: 3.10.1-signed Enabled: false ID: xulsword@xulsword.org

Name: BrowserProtect Version: 1.1.3.1-signed Enabled: false ID: browserprotect@browserprotect.com

Name: Bullguard Virus Scan Version: 1.0.3.1-signed Enabled: false ID: virusscan@bullguard.com

Name: Ca$hback Automator Version: 1.82.1-signed Enabled: false ID: cashback@howtobewebsmart.com

Name: Ciuvo Price Comparison Version: 1.4.42.1-signed Enabled: false ID: extension@ciuvo.com

Name: CouponFollow Version: 1.7.1-signed Enabled: false ID: {B742AE5D-19CB-777A-B8D6-901079696A93}

Name: Coupons at Checkout Version: 1.4.1.1-signed Enabled: false ID: jid0-5R3LLpyrG0a1kPDXAA8ZKmM0bgM@jetpack

Name: CouponsHelper Version: 1.1.8.1-signed Enabled: false ID: {239cc760-75a9-4276-b1fc-c0ceb963f373}

Name: DownThemAll! Version: 2.0.18.1-signed Enabled: false ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: eCleaner Version: 1.4.1-signed Enabled: false ID: {c72c0c73-4eb0-4fb3-af0f-074e97326cfd}

Name: Extension Defender Version: 1.0.3.1-signed Enabled: false ID: {281944CE-E7F4-4A43-A5D0-EAC0B3E71BFF}

Name: Gcache+ Version: 1.6.1-signed Enabled: false ID: gcache@gcacheplus.com

Name: googlebar Version: 0.9.20.05.1-signed Enabled: false ID: {6b6601f1-361e-4b9f-bb6d-f8305000e4f6}

Name: Googlebar Lite Version: 5.0.6.1-signed Enabled: false ID: {79c50f9a-2ffe-4ee0-8a37-fae4f5dacd4f}

Name: InvisibleHand Version: 3.9.49.1-signed Enabled: false ID: canitbecheaper@trafficbroker.co.uk

Name: iWeb2x Version: 1.0.1-signed Enabled: false ID: iweb2x@sciweavers.org

Name: Java Quick Starter Version: 1.0 Enabled: false ID: jqs@sun.com

Name: MAXA Cookie Manager Version: 5.3.04 Enabled: false ID: maxacookie@maxatools.com

Name: mydala coupons Version: 1.4.1-signed Enabled: false ID: 5781927a-4614-47b2-8b5a-69e3cb91567c@jetpack

Name: No Close Other Tabs Version: 0.1.1-signed Enabled: false ID: nocloseothertabs@extensions.gry.com

Name: NoScript Version: 2.6.9.36 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: PDF Viewer Version: 1.0.277.1-signed Enabled: false ID: uriloader@pdf.js

Name: Perfect Redirector Version: 4.0.1.1-signed Enabled: false ID: {4B797F68-9C25-4926-8959-728E54D7B699}

Name: Perk for Firefox - Earn Rewards on the Web! Version: 2.1.6 Enabled: false ID: jid1-lBsUjYhF4mI49w@jetpack

Name: Plugin Disabler Version: 0.2.1-signed Enabled: false ID: jid1-uvNWFakubUOvOQ@jetpack

Name: Price Alarm - Amazon Price Tracker Version: 0.5.1-signed Enabled: false ID: jid1-vrOG2zknA0NpzQ@jetpack

Name: PriceAdvance Version: 2.0.3.1-signed Enabled: false ID: extension@priceadvance.com

Name: PriceBlink Version: 4.3 Enabled: false ID: info@priceblink.com

Name: PriceExpert Version: 0.9.29.1 Enabled: false ID: support@priceexpert.com

Name: PrintEco Version: 1.2 Enabled: false ID: firefox@printecosoftware.com

Name: PunkSPIDER Version: 1.0.1-signed Enabled: false ID: {59005AE1-8736-46E1-AFE8-1F0F3386A300}

Name: Quick Translator Version: 1.0 Enabled: false ID: {5C655500-E712-41e7-9349-CE462F844B19}

Name: S3.Google Translator Version: 5.02 Enabled: false ID: s3google@translator

Name: SafeBrowser Version: 1.4.1 Enabled: false ID: jid1-Y6skBMJOzmzplw@jetpack

Name: SaveSense Version: 3.0 Enabled: false ID: {8b337819-d1e8-48d3-8178-168ae8c99c36}

Name: Search by Image for Google Version: 1.2.0.1-signed Enabled: false ID: {ab4b5718-3998-4a2c-91ae-18a7c2db513e}

Name: Search term highlighter Version: 7.8 Enabled: false ID: {458482f0-90fb-4257-855f-0ba2790584f9}

Name: See on Dictionary.com Version: 3.0.0 Enabled: false ID: dictionary@coelhonarede.com

Name: Session box - Tabs manager Version: 3.5.1-signed Enabled: false ID: fvdmedia@googlemail.com

Name: ShopAtHome.com Toolbar Version: 7.1.1.2 Enabled: false ID: toolbar@shopathome.com

Name: Shoptimate Version: 0.6.5.1-signed Enabled: false ID: support@shoptimate.com

Name: ShopToWin4 Version: 1.0.40 Enabled: false ID: {6cbc25b0-0a52-11df-8a39-0800200c9a66}

Name: Showcase Version: 0.9.5.11.1-signed Enabled: false ID: {89506680-e3f4-484c-a2c0-ed711d481eda}

Name: SurfPatrol Version: 1.2.1.1-signed Enabled: false ID: surfpatrol@ptsecurity.ru

Name: Team Cymru's MHR Version: 1.2.1-signed Enabled: false ID: mhr@team.cymru

Name: The Camelizer - Price Tracker Version: 2.8.1 Enabled: false ID: izer@camelcamelcamel.com

Name: Tile Tabs Version: 13.3 Enabled: false ID: tiletabs@DW-dev

Name: TrafficLight Version: 0.2.23.1-signed Enabled: false ID: trafficlight@bitdefender.com

Name: Undo Close Tab Replacement Version: 7.1-signed Enabled: false ID: undotab@darktrojan.net

Name: Undo Closed Tabs Button Version: 3.9.6 Enabled: false ID: undoclosedtabsbutton@supernova00.biz

Name: Video WithOut Flash Version: 3.1.1.1-signed Enabled: false ID: vwof@drev.com

Name: VK Encrypter Version: 0.7a Enabled: false ID: jid1-JYX0CRB3Kwohqg@jetpack

Name: Web Advisor Version: 0.2.23 Enabled: false ID: international@norman.com

Name: Webroot Filtering Extension Version: 1.0.0.32 Enabled: false ID: webrootsecure@webroot.com

Name: Window Master Version: 6.8 Enabled: false ID: monitormaster@pjs.nl

Name: WorldIP Version: 3.0.9.1-signed Enabled: false ID: {f36c6cd1-da73-491d-b290-8fc9115bfa55}

Name: YouTube ALL HTML5 Version: 3.0.0 Enabled: false ID: jid1-qj0w91o64N7Eeg@jetpack

Name: zxxeverywhere Version: 0.1.1-signed Enabled: false ID: jid1-8hPcGXcWx9dzPQ@jetpack

Graphics


Adapter Description: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller Adapter Drivers: ialmrnt5 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x2562 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 6-21-2005 Driver Version: 6.14.10.4342 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Subsys ID: 01601028 Supports Hardware H264 Decoding: false Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.link.open_newwindow.restriction: 0 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.max_serialize_back: -1 browser.sessionstore.max_tabs_undo: 1000 browser.sessionstore.max_windows_undo: 10 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.insertRelatedAfterCurrent: false browser.zoom.siteSpecific: false dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 60 dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.internaluseonly.changed: true font.minimum-size.th: 0 font.minimum-size.tr: 0 font.minimum-size.x-baltic: 0 font.minimum-size.x-central-euro: 0 gfx.blacklist.direct2d: 3 gfx.blacklist.direct3d11angle: 3 gfx.blacklist.dxva: 3 gfx.blacklist.hardwarevideodecoding: 3 gfx.blacklist.layers.direct3d10: 3 gfx.blacklist.layers.direct3d10-1: 3 gfx.blacklist.layers.direct3d11: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.layers.opengl: 3 gfx.blacklist.stagefright: 3 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.blacklist.webgl.angle: 3 gfx.blacklist.webgl.msaa: 3 gfx.blacklist.webgl.opengl

more options

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

more options

I noticed you have a lot of coupon and shopping add-ons. There have been a few that were also ad-ware. Be careful with them.

more options

Thank you for your help, cor-el.

I went to Advanced SystemCare and unchecked Surfing Protection. Upon restart of Firefox, Customize still is not working. The LastPass icon has disappeared again. Recently Closed Tabs is still greyed out. History has recorded the tabs I opened this session, but did not record the previous session's tabs. (I have no History-clearing configuration anywhere.) "Show my Windows and Tabs from last time" did not work. Session Manager is still not saving sessions.

I have a profile called Troubleshooting that I haven't used in a long time. I just brought it up. Add-ons has been unchecked in Sync. Troubleshooting only has a handful of add-ons now. You will be interested to know that Customize works in Troubleshooting. Recently Closed Tabs shows. It brought back the tabs from last time. I just added LastPass and Session Manager to it, and Customize is still working.

"I noticed you have a lot of coupon and shopping add-ons. There have been a few that were also ad-ware. Be careful with them. "

Yes, I have a lot. I normally have them disabled except in a profile I use for shopping. If you are aware of any problems with these, I'm interested in knowing.

So it appears the problem is somewhere in my default profile extensions list.

"Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

Before I do that, I'd like a little more explanation of what's involved.

more options

Here is the info for the Troubleshooting profile that's working pretty well:

Application Basics Name Firefox Version 40.0.3 Build ID 20150826023504 Update History Show Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 5.1; rv:40.0) Gecko/20100101 Firefox/40.0 Profile Folder Show Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (default: false)

Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports (including 2 pending crashes in the given time range)

This application has not been configured to display crash reports.

Extensions Name Version Enabled ID Extension List Dumper 2 1.0 true extension_list_dumper_2@iceberg.it Java Quick Starter 1.0 true jqs@sun.com LastPass 3.2.16 true support@lastpass.com MAXA Cookie Manager 5.3.04 true maxacookie@maxatools.com NoSquint 2.1.9.1-signed true nosquint@urandom.ca PrintEco 1.2 true firefox@printecosoftware.com Rain Alarm Extension 1.2.21.1-signed true rain-alarm@mdiener.de Session Manager 0.8.1.7 true {1280606b-2510-4fe0-97ef-9b5a22eafe30} Soda PDF 5 Converter For Firefox 1.0 true FFSodaPDF5Converter@sodapdf.com Tab Mix Plus 0.4.1.9 true {dc572301-7619-498c-a57d-39143191b318} The Addon Bar (restored) 3.2.1-signed true the-addon-bar@GeekInTraining-GiT Advanced SystemCare Surfing Protection 2.0 false iobitascsurfingprotection@iobit.com DAP Link Checker 1.0.1.8 false daplinkchecker@speedbit.com SPEEDbit Video Downloader 3.2.0 false {0329E7D6-6F54-462D-93F6-F5C3118BADF2} Webroot Filtering Extension 1.0.0.32 false webrootsecure@webroot.com

Graphics Adapter Description Intel(R) 82845G/GL/GE/PE/GV Graphics Controller Adapter Drivers ialmrnt5 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x2562 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled false (0.0.0.0) Driver Date 6-21-2005 Driver Version 6.14.10.4342 GPU #2 Active false GPU Accelerated Windows 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Subsys ID 01601028 Supports Hardware H264 Decoding false Vendor ID 0x8086 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0

Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.download.importedFromSqlite true browser.download.useDownloadDir false browser.link.open_newwindow.restriction 0 browser.newtab.url about:blank browser.places.smartBookmarksVersion 7 browser.search.useDBForOrder true browser.sessionstore.max_tabs_undo 1000 browser.sessionstore.upgradeBackup.latestBuildID 20150826023504 browser.startup.homepage_override.buildID 20150826023504 browser.startup.homepage_override.mstone 40.0.3 browser.tabs.insertRelatedAfterCurrent false browser.zoom.siteSpecific false dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 40.0.3 gfx.blacklist.direct2d 3 gfx.blacklist.direct3d11angle 3 gfx.blacklist.hardwarevideodecoding 3 gfx.blacklist.layers.direct3d10 3 gfx.blacklist.layers.direct3d10-1 3 gfx.blacklist.layers.direct3d11 3 gfx.blacklist.layers.direct3d9 3 gfx.blacklist.layers.opengl 3 gfx.blacklist.stagefright 3 gfx.blacklist.suggested-driver-version 6.1400.1000.5218 gfx.blacklist.webgl.angle 3 gfx.blacklist.webgl.msaa 3 gfx.blacklist.webgl.opengl 3 gfx.blacklist.webrtc.hw.acceleration 3 media.gmp-gmpopenh264.lastUpdate 1442517875 media.gmp-gmpopenh264.version 1.4 media.gmp-manager.buildID 20150826023504 media.gmp-manager.lastCheck 1442517874 mousewheel.withcontrolkey.action 3 network.auth.allow-subresource-auth 2 network.cookie.prefsMigrated true network.dns.disableIPv6 true network.dnsCacheEntries 20 network.http.connect.timeout 30 network.http.keep-alive true network.http.keep-alive.timeout 300 network.http.max-connections-per-server 15 network.http.max-persistent-connections-per-proxy 8 network.http.pipelining.maxrequests 4 network.http.proxy.keep-alive true network.http.proxy.pipelining true network.predictor.cleaned-up true places.database.lastMaintenance 1418877071 places.history.expiration.transient_current_max_pages 53635 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.flash 1 plugin.state.java 0 plugin.state.np32dsw 1 plugin.state.npctrl 0 plugin.state.npdeployjava 0 plugin.state.npdrmv 0 plugin.state.npdsplay 0 plugin.state.npgoogleupdate 0 plugin.state.npnitromozilla 0 plugin.state.nppdfxcviewnpplugin 0 plugin.state.npqtplugin 0 plugin.state.npvlc 0 plugin.state.npwlpg 0 plugin.state.npwmsdrm 0 print.printer_Brother_MFC-7340_Printer.print_bgcolor false print.printer_Brother_MFC-7340_Printer.print_bgimages false print.printer_Brother_MFC-7340_Printer.print_colorspace print.printer_Brother_MFC-7340_Printer.print_command print.printer_Brother_MFC-7340_Printer.print_downloadfonts false print.printer_Brother_MFC-7340_Printer.print_duplex 1515870810 print.printer_Brother_MFC-7340_Printer.print_edge_bottom 0 print.printer_Brother_MFC-7340_Printer.print_edge_left 0 print.printer_Brother_MFC-7340_Printer.print_edge_right 0 print.printer_Brother_MFC-7340_Printer.print_edge_top 0 print.printer_Brother_MFC-7340_Printer.print_evenpages true print.printer_Brother_MFC-7340_Printer.print_footercenter print.printer_Brother_MFC-7340_Printer.print_footerleft &PT print.printer_Brother_MFC-7340_Printer.print_footerright &D print.printer_Brother_MFC-7340_Printer.print_headercenter print.printer_Brother_MFC-7340_Printer.print_headerleft &T print.printer_Brother_MFC-7340_Printer.print_headerright &U print.printer_Brother_MFC-7340_Printer.print_in_color true print.printer_Brother_MFC-7340_Printer.print_margin_bottom 0.5 print.printer_Brother_MFC-7340_Printer.print_margin_left 0.5 print.printer_Brother_MFC-7340_Printer.print_margin_right 0.5 print.printer_Brother_MFC-7340_Printer.print_margin_top 0.5 print.printer_Brother_MFC-7340_Printer.print_oddpages true print.printer_Brother_MFC-7340_Printer.print_orientation 0 print.printer_Brother_MFC-7340_Printer.print_page_delay 50 print.printer_Brother_MFC-7340_Printer.print_paper_data 1 print.printer_Brother_MFC-7340_Printer.print_paper_height 11.00 print.printer_Brother_MFC-7340_Printer.print_paper_name print.printer_Brother_MFC-7340_Printer.print_paper_size_type 0 print.printer_Brother_MFC-7340_Printer.print_paper_size_unit 0 print.printer_Brother_MFC-7340_Printer.print_paper_width 8.50 print.printer_Brother_MFC-7340_Printer.print_plex_name print.printer_Brother_MFC-7340_Printer.print_resolution 1515870810 print.printer_Brother_MFC-7340_Printer.print_resolution_name print.printer_Brother_MFC-7340_Printer.print_reversed false print.printer_Brother_MFC-7340_Printer.print_scaling 1.00 print.printer_Brother_MFC-7340_Printer.print_shrink_to_fit true print.printer_Brother_MFC-7340_Printer.print_to_file false print.printer_Brother_MFC-7340_Printer.print_unwriteable_margin_bottom 0 print.printer_Brother_MFC-7340_Printer.print_unwriteable_margin_left 0 print.printer_Brother_MFC-7340_Printer.print_unwriteable_margin_right 0 print.printer_Brother_MFC-7340_Printer.print_unwriteable_margin_top 0 privacy.cpd.extensions-nosquint false privacy.sanitize.migrateFx3Prefs true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1414356161

user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences Name Value

JavaScript Incremental GC true

Accessibility Activated false Prevent Accessibility 0

Library Versions

Expected minimum version Version in use 

NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSSSMIME 3.19.2 Basic ECC 3.19.2 Basic ECC NSSSSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSSUTIL 3.19.2 3.19.2

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History appears to be working now. Customize, Recently Closed Tabs, "Show my Windows and Tabs from last time", and Session Manager still not working, and LastPass icon still gone.


By subtraction it would appear that the problem has to be somewhere among these extensions. The first list, the enabled ones; the second list, the disabled ones. Add-ons Manager Context Menu Addon List Dumper (restartless) Amazon 1Button App for Firefox Amazon Price Tracker - Keepa.com Anti-Phishing auto-plugin-checker Block Sneaky Redirects Browser Security Capture & Print Classic Theme Restorer CreditCardNanny Facebook Phishing Protector Fastest Search FEBE Flash and Video Download FlashGot FoxBleed FromWhereToWhere Google Image Search GPU Accelerated Flash Player Heartbleed-Ext Image Zoom ImTranslator JSONView Lazarus: Form Recovery LinkExtend Memory Fox Menu Editor New Tab King No Small Text Norwell History Tools Open Tab Count open tab count widget Organize Status Bar (Revived) Print Edit Print Friendly & PDF Print pages to PDF Print Selection QuickJava Resurrect Pages RightToClick Rotate Image Safe Preview Scan Url with Search Engine Security Settings Guard for Firefox SiteCheck extension for Firefox StatusbarEx Textise Add-On v3.0 toolbarmode Troubleshooter UnPlug urlcheck Video DownloadHelper Web2PDF converter about:addons-memory Ad-blocker for Gmail Adblock Plus Add to Amazon Wish List Button Add-on Compatibility Reporter Alexa Toolbar All Tabs Restorer Bargain Book Mole BargainMatch Boo.ly Shopping Book Burro Browser-Bible: xulsword BrowserProtect Bullguard Virus Scan Ciuvo Price Comparison CouponFollow CouponsHelper DownThemAll! eCleaner Extension Defender Gcache+ googlebar Googlebar Lite InvisibleHand iWeb2x mydala coupons No Close Other Tabs NoScript PDF Viewer Perfect Redirector Plugin Disabler Price Alarm - Amazon Price Tracker PriceAdvance PriceBlink PunkSPIDER Quick Translator S3.Google Translator SafeBrowser SaveSense Search by Image for Google Search term highlighter See on Dictionary.com Session box - Tabs manager ShopAtHome.com Toolbar Shoptimate ShopToWin4 Showcase SurfPatrol Team Cymru's MHR The Camelizer - Price Tracker Tile Tabs TrafficLight Undo Close Tab Replacement Undo Closed Tabs Button Video WithOut Flash VK Encrypter Web Advisor Window Master WorldIP YouTube ALL HTML5 zxxeverywhere

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user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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Tab Mix Plus has been known to cause problems. As a test, disable it.

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FEBE and Settings Guard for Firefox should be in the disabled list

Here's the latest one. I didn't see a good neat way to copy and paste it. I assume Details was the right tab? I assume you wanted the Crashing Thread data?

Signature nsTArray_Impl<T>::RemoveElementsAt(unsigned int, unsigned int) | mozilla::dom::XULDocument::ResolveForwardReferences() More Reports Search UUID bc0a9456-52ed-4194-a1d5-fc15b2150918 Date Processed 2015-09-18 00:34:46.717722 Uptime 62 Last Crash 380 seconds before submission Install Age 1184161 since version was first installed. Install Time 2015-09-01 16:35:33 Product Firefox Version 40.0.3 Build ID 20150826023504 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info GenuineIntel family 15 model 2 stepping 9 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x5a5a5a5a User Comments App Notes

DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x2562, AdapterSubsysID: 01601028, AdapterDriverVersion: 6.14.10.4342 D3D11 Layers- D3D9 Layers-

Processor Notes ip-172-31-35-40.1286:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C3B5C6CF-2663-47DD-8201-9B45A64A12DC}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C3B5C6CF-2663-47DD-8201-9B45A64A12DC}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A66FA375-2A37-4AC9-A38B-C8653267C620}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A66FA375-2A37-4AC9-A38B-C8653267C620}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C62DAA21-CAD1-4074-9BF2-1539901E34F8}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C62DAA21-CAD1-4074-9BF2-1539901E34F8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E1308442-0298-4582-928C-5D9DAA205EDC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E1308442-0298-4582-928C-5D9DAA205EDC}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Irda [IrDA] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll

Adapter Vendor ID 0x8086 Adapter Device ID 0x2562 Total Virtual Memory 2147352576 Available Virtual Memory 1619046400 System Memory Use Percentage 59 Available Page File 3150004224 Available Physical Memory 874676224

Crashing Thread Frame Module Signature Source 0 xul.dll nsTArray_Impl<nsAutoPtr&lt;nsForwardReference&gt;, nsTArrayInfallibleAllocator&gt;::RemoveElementsAt(unsigned int, unsigned int) xpcom/glue/nsTArray.h 1 xul.dll mozilla::dom::XULDocument::ResolveForwardReferences() dom/xul/XULDocument.cpp 2 xul.dll mozilla::dom::XULDocument::ResumeWalk() dom/xul/XULDocument.cpp 3 xul.dll nsURIHashKey::HashKey(nsIURI const*) netwerk/base/nsURIHashKey.h 4 xul.dll mozilla::dom::XULDocument::OnPrototypeLoadDone(bool) dom/xul/XULDocument.cpp 5 xul.dll mozilla::dom::XULDocument::EndLoad() dom/xul/XULDocument.cpp 6 xul.dll XULContentSinkImpl::DidBuildModel(bool) dom/xul/nsXULContentSink.cpp 7 xul.dll nsParser::DidBuildModel(nsresult) parser/htmlparser/nsParser.cpp 8 xul.dll nsParser::ResumeParse(bool, bool, bool) parser/htmlparser/nsParser.cpp 9 xul.dll nsParser::OnStopRequest(nsIRequest*, nsISupports*, nsresult) parser/htmlparser/nsParser.cpp 10 xul.dll nsJARChannel::OnStopRequest(nsIRequest*, nsISupports*, nsresult) modules/libjar/nsJARChannel.cpp 11 xul.dll nsInputStreamPump::OnStateStop() netwerk/base/nsInputStreamPump.cpp 12 xul.dll nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*) netwerk/base/nsInputStreamPump.cpp 13 xul.dll nsInputStreamReadyEvent::Run() xpcom/io/nsStreamUtils.cpp 14 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 15 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp 16 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 17 xul.dll nsThreadManager::GetCurrentThread(nsIThread**) xpcom/threads/nsThreadManager.cpp 18 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp 19 xul.dll nsAppStartup::Run() toolkit/components/startup/nsAppStartup.cpp 20 xul.dll XREMain::XRE_mainRun() toolkit/xre/nsAppRunner.cpp 21 xul.dll XREMain::XRE_main(int, char** const, nsXREAppData const*) toolkit/xre/nsAppRunner.cpp 22 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp 23 firefox.exe do_main browser/app/nsBrowserApp.cpp 24 firefox.exe NS_internal_main(int, char**) browser/app/nsBrowserApp.cpp </p>

Show other threads

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Disabled New Tab King, Addon List Dumper (restartless), and Textise. LastPass icon reappeared, but other dysfunctions remain.

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Disabling Tab Mix Plus didn't fix anything, and LastPass icon disappeared again. Because Tab Mix Plus was making no problems on the Troubleshooting profile, I didn't expect it would be the culprit.

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Tried without success disabling Classic Theme Restorer, SPEEDbit Video Downloader, Memory Fox, and Facebook Phishing Protector.

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Disabling GPU Accelerated Flash Player, Menu Editor, Print pages to PDF, Open Tab Count, and ImTranslator didn't help.

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